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Customer Service Sales

Location:
Newnan, GA
Posted:
November 18, 2015

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Resume:

Eric Barker

acsic3@r.postjobfree.com

770-***-****

SUMMARY

A result oriented, analytical leader in diverse business environments with committed excellence in expertise areas of accounting, management, mass production, logistics and transportation. An experienced leader with proven ability in researching historical data, forecasting receivables, effectively resolving financial matters, and negotiating contract agreements. Demonstrated effective communication through leadership in team building strategies that resolves problems internally and externally and leads to sustainable profits. I am a graduate and candidate for the CPA exam.

SKILLS AND SOFTWARE

PeopleSoft, Oracle, Peachtree Accounting, Softrax Financial Software, HP Storage Works, Microsoft Excel, Connect Care, Lotus Workshop, Outlook Express, Crystal Reports, Vantive Support Software

EXPERIENCE

ERIC MCGLOTHEN LLC, Atlanta, GA 2006 – 2012

Accountant (Independent Contractor)

CPA firm, Updated customer files and tax records, Processed bidding material for new contracts for client services.

Managed client services, prepared personnel and corporate taxes during tax season with 100% accuracy.

Researched and resolved accounts payable and receivable issues providing quicker balance to budget.

Balanced and record journal transactions prepare financial reports, ensure accurate and compliant reporting.

Handled various general ledger tasks including account analysis, journal entry preparation and employee evaluations.

Analyze trends, Track employees work hours, process payroll, and meet payroll commitments 100%.

MCKESSON, formally Per-se Technologies, Atlanta, GA 2000 – 2007

Senior Credit Analyst

Lead the day-to-day activities of a group of Credit Analyst focused on collecting outstanding balances and resolved customer problems that inhibit the customer ability to pay.

Approved and authorized credit limits, lines of credit and the release of hold on customer’s accounts that suffered delinquencies.

Chosen to manage multi-million dollar portfolio for national accounts.

Negotiated alternative contracts to resolve collection problems through effective communications, resulting in stronger customer relationship development.

Assessed account progress by making recommendation on collection strategy, leading consistently handling of highly sensitive accounts

Trained, motivated and counsel team members ensuring high morale and an engaged workforce.

Established and maintained open lines of communication with the customers, sales staff and other key personnel which established an effective working relationship.

Assessed progress on implemented goals, evaluated the completion of tasks, and worked all special projects which produced a reduction in receivables over 60 days by more than 20 percent.

Consistently met budgets for each quarterly period.

INFOCURE CORPORATION, Marietta, GA 1999 – 2000

Senior Account Receivable Coordinator

Managed multimillion portfolios, trained and supervised collection representatives, and correspond information to customer support for resolution.

Effectively collected accounts over 60 days past due reducing the number of accounts out of compliance.

Consistently reduced daily sales outstanding.

Advised customers of past due amounts and credit hold status developing customer relations and improving payment plans.

Negotiated payment terms and approve payment agreements.

ABC SCHOOL SUPPLY, Duluth, GA 1997 – 1999

Senior Credit Rep / Process Leader

Led the department on team building projects, quality control projects, collection techniques, education and awareness of competitors operations leading the team to strategically reducing receivables

Analyzed applicant’s financials, Dunn and Bradstreet reports and customer bank ratings to extend lines of credit.

Maintained collection activity reducing balances over 90 to 120 days past due to 80 percent of outstanding under 60 days

MEDEAS / OHMEDA MEDICAL ENGINEERING, Norcross, GA 1990 – 1996

Credit Analyst

Responsible for processing credit applications and reviewing financial statements and Dunn and Bradstreet reports for credit approval.

Managed multimillion portfolio and process daily cash transactions ensuring error free execution of funds.

Researched and resolved all balances over 60 days past due leading to the increase in on-time payments and reducing receivables substantially

Coordinated special terms with sales and customer service to finalize contracts leading to more contracts and meeting customers needs

OTHER EXPERIENCE

MONTGOMERY TRANSPORT BIRMINGHAM, AL 2013 - PRESENT

FLATBED DRIVER

CT TRANSPORT SAVANNAH. GA 2013 - 2013

FLATBED DRIVER

UNITED STATES POSTAL SERVICE /PITNEY BOWES, Atlanta, GA 2010 - 2011

Material Handler (Part time)

Performed inbound and outbound shipping duties, Scanned in and scanned out shipments.

Sort mail through conveyor to prevent shipping errors.

Ensure that mail is staged in designated areas. Assign containers to trailers, and dispatch mail to designation.

ABX AIR, Atlanta, GA 2001 – 2008

Supervisor (Night Position)

Performed all supervisory functions including hiring, separation, training, conducting meetings, completing records, evaluating/disciplining employee performance, evaluating staffing requirements, budgeting, and time management.

Designed and implemented a procedure for inbound and outbound shipments that reduced downtime by 20%.

Resolved communication issue by cross training employees and building effective team strategies.

Organized work flow, ensuring appropriate staffing levels and achievement of customer deadlines.

Reduced labor hours by 15% through monitoring the production and quantity of work and implementing staffing changes.

Implemented procedure for weekly operations managed hold facility on weekends.

Successfully managed a team strategy and provided challenges to the team which resulted in exceeding the business goals for the department through 2006 and 2007.

Implemented safety procedures which reduced insurance cost by 5%.

Supervised over 60 employees in Sort/Ramp Operation to ensure proper, timely sorting of freight.

Trained employees in aircraft safety, weight and balance training, Fork lift training and haz-mat labeling which resulted in a reduction in lost time accidents on the job.

EDUCATION

MSA, Graduate Date June 2015

Completed CDL Course Dekalb Tech 201

BSB, Accounting, University of Phoenix, 2008

Completed Management training Course 2008



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