Manager Customer Service
Resume:
Nathan Akers
************@*****.***
Summary
Highly organized and independent worker with the ability to establish rapport with members of diverse groups, and promote team cohesiveness
Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives
Decisive, efficient team approach; outstanding communication skills
An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment
Able to prioritize effectively to accomplish objectives with creativity and enthusiasm
6 years of manager experience
5 years of department lead experience
6 years of comprehensive data entry experience
8 years of experience in customer service
Experience
Digital Intelligence Systems (DISYS) - Dallas, TX June 2011 - Present
National Vendor Management Systems Coordinator
Train all new VMS coordinators
Act as lead to VMS Coordinator team
Organize and manage multiple VMS accounts
Prepare and enter job seeker information for multiple VMS accounts
Organize and distribute all notifications from VMS tools
Preview and edit job seeker resumes before final submission to client
Build relationships with managed service providers (MSP) to fully understand client needs
Track job seeker submissions using Microsoft Excel and Word
Set up interviews for job seekers using multiple VMS tools
Create templates to show what is needed to submit to differing VMS accounts
Verified accuracy of data prior to entry to VMS tools
Train recruiters on steps involved using VMS accounts and tools
Train recruiters on resume formatting using Microsoft Word
Learned basic understanding of HR hiring practices
Developed and implemented ideas to make VMS coordinator team more efficient
Identified and resolved account issues
Systems and Tools Used: Cisco Jabber, Bullhorn, Provade, Fieldglass, Beeline, sPro, People Click IQNavigator, Econometrix, VMS Access, MaxHire, WAND, Zero chaos, Agile1, Microsoft Outlook, Microsoft Excel and Word
Cinemark USA, Inc. - Plano, TX May 2005 – June 2011
Assistant Manager/Department Lead
Managed a staff of 40+ employees
Trained all new staff following Cinemark guidelines
Led monthly staff meetings
Led group and individual orientations
Created weekly work schedules based off projected forecasts
Involved in all employee hiring from interview to final paperwork
Trained in cash handling procedures including deposits, change orders and balancing tills
Aided in customer needs on a daily basis in a professional manner
Kept and logged building maintenance needs
Complete monthly tasks list for 20 theaters
Helped with overall building maintenance
Managed and ran special events
Implemented new ideas which led to overall higher efficiency within the usher department
Ordered theater materials including posters, maintenance supplies, and office supplies
Oversee shipping and receiving for the theater
Place weekly advertisement materials
Systems and Tools Used: CTS, Penny (POS), Ceridian, Kronos, Gmail, Microsoft Outlook, Microsoft Excel and Word
Home Fitness Warehouse – Farmers Branch, TX May 2000 – May 2005
Warehouse Manager
Participated in part-time sales
Organized and stocked a 10,000 sqft warehouse
Scheduled deliveries and work orders
Delivered fitness equipment throughout the Dallas/Ft. Worth area
Pulled and stocked orders
Built commercial fitness equipment for warehouse display
Education
University of North Texas 2009
B.A.
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