Customer Service Representative
Resume:
Monique Draker
Burlington, Ontario, L7M 1P1
**************@*****.***
Highlight of Skills
Excellent computer skills
Able to work independently with minimal supervision
Detail oriented
Team player, self motivated
Goal oriented
Advanced communication skills
Organized, punctual, reliable
Able to meet tight deadlines
Inventory management
Cash management
Strong leadership skills
Work Experience
Credit Bureau of Canada Collections March 2009 Present Mississauga,Ontario
Senior Client Service
Liaison between clients and the Company
Responsible for communications between the Company and the client
Respond to client inquiries in a timely manner
receive new business accounts for upload
Account management maintain the satisfaction of the client through superior customer service
Prepare invoices, reports, memos, letters, financial statements and other documents for clients
Review and prioritize incoming submissions and reports from clients
Greet clients during onsite visits
File and retrieve corporate documents, records, and reports
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Open, sort, and distribute incoming correspondence, including faxes and email
Provide clerical support to other departments
Executive Assistant to EVP
Prepare correspondence for Executive presentations
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
Manage and maintain executives' schedules
Make travel arrangements for executives
Attend meetings to record minutes to distribute to attendees
Perform general office duties, such as ordering supplies and maintaining records management database systems
William Fresh Cafe October 2011 Present
Burlington,Ontario
Supervisor
Delegate duties for both the Barista and the kitchen staff
Coach staff on quality customer service
Train barista staff on new procedures and developments
Schedule staff and help to manage labor cost with GM
Daily cash deposits
Handle personnel issues
Contact Resource Services 2000 – August 2008
Client Care
Administrative support for all levels
Customer Service & Relations
Customer service issues
File & Data Archiving
Reception relief
Daily data reporting
Budd’s Imported Cars 1997 2000
Customer Service Representative
A/R, A/P
Automotive licensing
Customer service follow up
Coordination of appointments
Reception
Bank deposits
Tristan & America 1996 1997
Assistant Manager
Trained and supervised personnel
Customer service issue mgt.
Cash mgt
Inventory mgt.
Acura Woodbine 1995 1996
Customer Service Representative
Warranty Clerk
Reception
Customer service follow up
Education
York University 1993 1995
High School Diploma 1993
References available upon request
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