Business Process Expert SAP

FAUSTO FERRANTE

Business Process Expert – Centre of Excellence

PROFILE

Dedicated and detail-oriented team player with proven track record of success

Quick study with ability to easily apply and demonstrate knowledge

Adept at responding quickly and calmly to a variety of situations

Assertive, analytical, and looking to creatively contribute well-honed SAP communication skills.

EDUCATION

Humber College, Etobicoke, ON Business Administration Marketing, 2007

SKILLS

Successfully working in a fast paced, change focused environment at Loblaw as it delivers the largest SAP retail implementation

Received a “Life Saver” Award for efforts with SAP and assistance to colleagues.

Demonstrated strong project management and problem solving skills saving the CDM Data Integrity team 30 labour hours per week.

Strong interpersonal and communication skills to help build rapport easily and successfully build processes to centralize communication.

PROFESSIONAL EXPERIENCE

Business Process Expert – Centre of Excellence, Loblaw Brampton, ON 2014-Present

Assist with creation of new training documents and conduct training for current and new colleagues on proper SAP processes and data integrity

Preform UAT testing on all new SAP Advancements in regards to Pricing. Helped launch and train new Retail Pricing Maximization tool. Designed to save company 50 million within 5 years.

Manage the BPE Merchandising Pricing BPE mailbox, trouble shooting and providing root cause analysis on daily issues, with an SLA of one day.

Designed a process/trouble shooting map to help reduce pricing data integrity issues by 30% within first six months of hire.

Ensure to keep a relation with IT department on advancements within SAP and cascade all new learnings to all Pricing Managers. Ensure proper methods are followed on a daily basis.

Log all defects discovered within SAP Pricing to IT and provide all testing to move forward with resolution.

Personally discovered several defects within current Pricing SAP and ensure resolutions were implemented.

Assistant Manager Business Process, Loblaw Brampton, ON 2013-2014

Managed central data integrity team to assist in expediting daily store issue resolutions and determine areas to evolve processes and create efficiencies

Managed team of 20 individuals as well as day to day program operations. Help achieve objectives to decrease issues reported from stores

Using analytical skills and root cause analysis to implement a more agile issue resolution process saving 30 labour hours per week for the Data Integrity Team.

Helped create several automated processes to reduce labour hours and increase data efficiency.

Delivered training and coaching to the Data Integrity team and cross functional groups on new processes and SAP knowledge.

Communicate with cross-functional teams to knowledge transfer and ensure all teams needs are aligned in order to achieve successful end to end integration of SAP

Associate Merchant (Category Management), Loblaw Toronto, ON 2011-2013

Executed category objectives through assortment and promotional execution to reporting analytics

Quality control and review of all SAP data provided by Vendors on all Article creation, sourcing, and costing.

Main contact within merchandising team for correct data processes within SAP.

Maintained promotional pricing at store level to ensure store profitability and alignment with category strategy

Compiled and delivered sales and program information in a timely, efficient and well documented manner

Help produce the largest percentage of Sales/Profit growth within all categories of the Non Food Categories.

Prepared and sent out store communications (store training materials/information)

Trained Vendors and Product Developers on SAP processes and form completion to ensure accurate master data

Master Data Analyst, Loblaw Toronto, ON 2010-2011

Responsible for maintaining master data integrity and accuracy according to data governance standards

Received a “Life Saver” Award for my efforts with SAP and training/coaching provided to other MDAs

Named “Super User” within Non Food Team. Responsible for training all Master Data Analyst on current and new SAP Process.

In consistent communication with Business Process Experts on new issues and designing processes to reduce data errors.

Played integral role as part of a “Special Task Force” directed towards finding solutions for data interface issues from Legacy systems to SAP

Conducted article creation, maintenance, and costing with high level of efficiency to ensure data quality.

REFERENCES

Available upon request

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