server admin

JOYDEEP ROY

** *.*.************ **** Mob:+(91-987*******

Flat no A2, Sanatan Apartment +(91-903*******

P.O- Barisha, Kolkata

West Bengal, PIN-700008 *************@*****.***

CAREER OBJECTIVE:-

To work for the organization that promises a creative and challenging career in a Progressive environment with candid and co-operative work culture that fosters the steady growth of the organization as well as individual.

STRENGTH:-

Excellent Operating System knowledge in Windows XP, Windows 7, Windows Server

2003, Windows Server 2008

Excellent Troubleshoot knowledge in Hardware configuration & Troubleshooting.

Knowledge on alerting and ticketing tools like Tivoli, NSM, ITSM, EARS, HPSIM, SCOM monitoring, WhatsUpGold.

Knowledge on Backup tools like Symantec and IBM Tivoli, Veritas.

Knowledge of ITIL processes.

Exposure to monitoring and ticketing systems.

Team player with ability to work under pressure

Technically proficient with Server OS Knowledge, Backup Knowledge.

EXPERIENCE:-

Designation:

Software Engineer in Capgemini India Pvt Ltd from January 2015 to October 2015

System Associate in Capgemini India Pvt Ltd from December 2013 to December 2014.

DL1 System Support Engineer of Wipro InfoTech (Synergy ID: 697083) with an overall experience of 8 months and 20 days.

CAREER ACHIEVEMENTS & CERTIFICATES:-

Client Appreciation award from Genpact Client end of Wipro InfoTech,2012.

Best Team Award in Eastern Region from Wipro InfoTech, 2013.

Best Performer Award in Eastern Region from Wipro InfoTech, 2013.

PROJECT DETAILS:-

1. Title Desktop Management

Position Desktop Level 1 Engineer

Period Since July 2012 to March 2013

Client Name Genpact

Responsibilities:

Responsible for the management, operation, and administration of all Desktops within the company.

Support and troubleshoot systems, telephony, and network issues. Work with service desk to address any user issues escalated to Infrastructure & Ops. Most of the times, physically Attend client call of different projects to test application and connectivity issues.

Work intimately with peers, other groups, and vendors to complete projects and maintain the environment.

Identifying and tracking all problems related to the test infrastructure environment

Installing, Configuring & Maintaining Windows XP/7, upgraded and maintenance of hardware components as per requirement and office tools, antivirus upgrades and patches for desktops

Works with vendor personnel to identify and solve all vendor hardware and software problems.

Approves new and established procedures for preventative and remedial maintenance of systems.

Communicate technical information to non-technical personnel effectively.

Create up to date utilization reports for monitoring the various environments

Printer, Scanner Installations, Configuring Network Printers and providing access to clients.

Troubleshooting user profile and Windows Login issues with the Domain along with Configuring & Troubleshooting of MS Outlook including Implementing Windows User accounts and group management and Group Policy, Software deployment, Software restriction.

Citrix Application installations & Configurations

Checklist maintenance, Escalate the problem to the Technical Specialist & to Regional National Team Lead(s) if not resolved.

Assisting in root cause analysis exercises of reoccurring in infrastructure issues.

Prioritizing tasks and managing time effectively.

Communicating with users and publishing status of any system outages, as needed.

Asset Data Management, Daily applications support, MIS Data creation, Awareness & acceptance for Best Practice roll out and Implement and maintain all information security policies in all desktops and laptops.

Proactively contacting customers when test infrastructure processes are significantly delayed or may impact their ability to complete a business function on time

Manage the transition of technology initiatives from inception to production status

Working in 24 x 7 shifts including flexible schedule, including nights, weekends and holidays.

Making process improvements and suggestions, as needed.

Provide initial assessment of urgency and business impact on all support calls.

2. Title Infrastructure Monitoring Analyst / Junior Windows Server Administrator

Position L1 System Associate

Period December 2013 to April 2014

Team : Monitoring Team

Company Capgemini

Responsibilities:

Perform Alert management having Alert Monitoring and Event Monitoring using infrastructure monitoring / management tools.

Attaining and maintaining proficiency on all tools and processes associated with the monitoring of the infrastructure environment

Work with service desk to address any user issues escalated to Infrastructure & Ops.

Responsible for delivering Productivity improvement and Incident / Event reduction;

Responsible for shift management;

Responsible for keeping stations organized and optimally utilized;

Raising the ticket accordingly whenever any issue arises, which is need to be escalated to other teams.

Responsible for notifying Incident Management in the event of ticket flood situation.

Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group.

Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages.

Operating 24x7 on a global scale.

Act as incident owner for all these issues and use an incident management system to track all corrective actions taken.

Perform scheduled systems checks round the 24 - hour cycle and daily support handover at the beginning and end of every shift.

Record complete and accurate information in the shift log for each critical alert received during shift.

Providing support for calls and emails to ensure all interactions are timely and professional.

3. Title Infrastructure Checks Analyst / Junior Windows Server Administrator

Position L1 System Associate

Period May 2014 to December 2014

Team : Checks Team

Company Capgemini

Responsibilities:

Perform Alert management having Alert Monitoring and Event Monitoring using infrastructure monitoring / management tools.

Performing different Health checks of the servers of multiple clients.

From the Work Instructions, perform the necessary steps to resolve the problems if any issue while performing health checks.

Raising the ticket accordingly whenever any issue arises, which is need to be escalated to other teams, while performing the health checks.

Participating in the creation and ongoing maintenance of documentation ensuring that clear, concise and accurate information is readily available to assist with incident resolution.

Perform scheduled systems checks.

Take participation in transitions, standardization, documentation, reporting etc.

Providing support for calls and emails to ensure all interactions are timely and professional.

Managing and performing tasks associated with the monitoring of test infrastructure systems, network infrastructure, Databases, Backup and processes.

Check the backup is completed or not ( Veritas and Symantec Backuptools ), prepare reports for the daily, weekly and monthly backup for multiple clients.

Handle the Hardware calls for multiple clients.

4. Title Infrastructure Resolving Analyst / Senior Windows Server Administrator

Position L1.5 Software Engineer

Period January 2015 to May 2015

Team : Incident Resolving Team

Client Name Capgemini

Responsibilities:

Troubleshooting of DNS Servers, DHCP server, Exchange server, Symantec, VMware Servers.

Troubleshoot Terminal Services Remotely administer servers by using Terminal Services Configure, operate & trouble-shoot Active Directory & Exchange Services to manage single & multiple domains.

Troubleshooting and resolving server performance issues Active Directory replication issues.

Troubleshooting. Knowledge of - Disk & Storage, File & Print Server Management.

Working knowledge on File and group permissions in Folder for the users.

Responsible for incident resolution within SLA (Basic diagnose and troubleshooting of incidents issues when possible more advanced to resolve reported case).

Resolving as many incidents as possible on initial contact according to agreed SLA and processes for dedicated Customer and confirming fact that issue is fixed with users.

Identification of recurring and related incidents and ability to co-relate for a potential bigger problem or seeding indicators for a bigger issue.

Providing a complete and accurate summary of all activities during shift to ensure continuity with peers.

Responsible for Production support activities including patching, provisioning.

Perform scheduled systems checks round the 24 - hour cycle and daily support handover at the beginning and end of every shift.

Record complete and accurate information in the shift log for each critical alert received during shift.

5. Title Infrastructure Resolving Analyst / Senior Windows Server Administrator

Position L1.5 Software Engineer

Period May 2015 to 5th October 2015

Team : Production & Patching Team / Shift Lead

Client Name Capgemini

Responsibilities:

Implementation Patching/Update solution from Microsoft SUS/WSUS servers

Responsible for Production support activities including patching, provisioning.

Perform System performance tuning performance with other team support.

Monthly ticket analysis, root cause analysis for repeated and critical issues and generate a reports.

Take participation in transitions, standardization, documentation, reporting etc.

Supervising for calls and emails to ensure all interactions are timely and professional.

Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the test infrastructure environment

Following-up on users chase calls; Monitoring own and absent colleagues queue in Remedy; consulting high priority issues with Incident Manager. Control timely Processing of the assigned incidents and service requests.

Need to skilled staff to manage tools.

Patch implementation process can be either ad-hoc or on demand – either way it presents peaks & troughs in terms of work volumes, which systematically managed for different clients at a time.

Handle the Hardware calls for multiple clients.

ACADEMIC QUALIFICATION:-

Academic

Qualification

College/School

Board

DGPA/Percentage

Scores

Year of Passing

Masters

(MCA)

St Xavier’s College

IGNOU

56.4

2013

Diploma

(PGDCA)

St Xavier’s College

IGNOU

56

2011

Graduation

(BCA)

Pailan College of

Management and

Technology

WBUT

7.68

2009

Higher Secondary

(ISC)

St Joseph and Mary’s school

CISCE

55.5

2006

Secondary Exam

(ICSE)

South End Centre

CISCE

69.5

2004

TECHNICAL QUALIFICATION / TRAINING:-

Completed 3 year training on GIMS (Global Infrastructure Management Specialist) from IIHT. Courses covered are :-

MCITP (Global Certified) ID: 7393513

Hyper V on SERVER 2008

MCSE (Global Certified) ID: 7393513

Completed training on ITIL® Foundation Certificate in IT Service Management

Registration number 5202582.20336025

TECHNICAL SKILLS:-

Operating System :

WINDOWS - 98 / 2000 / XP / Vista / Windows7 / Windows 8.

SERVER - Windows Server 2003 / Windows Server 2008

Ticketing Tool: HPSM, Clarify Cadre, ITSM, EARS, ROD, HPSIM, WhatsUpGold, SCOM Monitoring. NSM

Others: Desktop support maintenance and repair, System upgrade and software Diagnostics.

ACADEMIC PROJECTS:-

BCA minor project:- A web application for Library Management System.

BCA major project:- A web application for Online Recruitment Management System.

MCA minor project:- A web application for Online Examination System.

MCA major project: - A web application for Online Marriage Bureau

PROFESSIONAL PROFILE:-

Gender Male

Date of Birth 25/04/1987

Language known English, Hindi. & Bengali

Marital Status Single

Nationality Indian.

Hobbies Teaching and Listening music.

DECLARATION:-

All the information furnished above is true to the best of my knowledge and belief.

I will produce original certificates on demand.

Date:

Place: Kolkata(W.B) (JOYDEEP ROY)

Contact this candidate