Customer Service
Resume:
MOHD HAFIZ BIN MUSZUKI
Bukit Pandan 2 Condominium
Jalan 1/91B, Pandan Perdana
*********@*****.***
PROFILE SUMMARY
I am a very ambitious person who looks forward for professional development and ongoing learning in records management fields based on the achievement oriented of your organization. EDUCATIONAL BACKGROUND
2009 - 2012 : Universiti Teknologi Mara (UiTM) Puncak Perdana Campus, Shah Alam Faculty of Information Management
Bachelor of Science in Information Studies (Hons) Records Management 2008 - 2009 : SMK Baling, Kedah
STPM Syariah Stream
2002 - 2006 : Sekolah Menengah Kebangsaan Syed Abu Bakar, Kedah. SPM Science Stream
WORKING EXPERIENCES
March 2015 - Present
WaTEC Solutions, Pandan Indah, Cheras
User Business System (UBS) Support Executive
KEY ACHIEVEMENTS:
Handle customer enquiries by anticipate their needs.
Provide consultation to resolve customer’s problems and follow up to provide excellent service.
Installing UBS software to the customer based on list of appointment.
Customize UBS software as required by the customers.
Troubleshoots and giving technical support regarding software problems.
Deal sales with the customer for any purchase of UBS software product.
Liaise with SME Corporation Malaysia for customer GST e-voucher registration.
Establish and maintain effective and cooperative working relationships with dealers and customers.
Conduct prospecting call for collection with customers.
Performs other duties as assigned.
December 2012 - February 2015
National Heart Institute, Kuala Lumpur
Document Controller @ Health Information Management System (HIMS) PROJECT INVOLVEMENT:
Culling Project (Project Leader)
Floating Notes Process Improvement: (Project Leader)
5S Process Improvement: (Project Leader)
Stocktake (Secretariat)
Recharge! HIMS Refresh Session 2013 (Secretariat) KEY ACHIEVEMENTS:
Main Duty and Responsible:
Assist the head of Receivable Unit to supervise and coordinate the work of receivable task to ensure the proper functioning of the department.
Assist the HIM Committee to assess the completeness and completion of Patient Medical Records (PMR) in order to comply with IJN standard and legal requirement.
Assist to organize the medical records so that retrieve and verify records can be done in minimum time as well as ensuring internal quality assurance.
Assist head of unit to provide and submit the Receivable report to Head of Department on monthly and yearly basis.
Assist head of unit to prove to organize and coordinate training in the Trackcare system for the HIMS staff and other department which relates to HIMS activities.
Planning and administer the Receivable Unit in providing the patients record for clinic appointment.
Minor Duty and responsibility:
Conduct daily work basis in retrieving and receiving patient medical records (PMR).
Generate list of clinical appointment e.g. Admission, Walk-in, NCL and Radiology of patient to retrieve.
Verify completeness of all return PMR both in physical and system.
Liaise with others department e.g. Research, secretary for non-clinical appointment.
Fully involve in ad hoc task in Operation Team e.g. find missing PMR or incomplete PMR.
Processing the Medical Report and Insurance Claim.
Implementing 5S in HIMS department to comply with MSQH and JCI standard.
Participate in project management for department level as a Project Coordinator for Floating Notes, Culling Semi-Active, and Disposal.
Preserved original PMR and prepared copy of legal case as required by court.
Lead team for Stock Take Project to provide updated master listing of PMR.
Coordinate Culling and Disposal Project collaboration with UiTM internship.
Provide weekly, monthly, and yearly report of each project to supervisor and manager. SUPPLIMENTARIES
2014 : Attending Basic Life Support (BLS) programme
: Attending Customer Focused Culture (CFC) programme 2013 : Recharge! HIMS Refresh Session 2013
: Gearing Up! Moving Towards EMR Implementation Program 2013 2012 : Program Latihan Industri HIMS 2012
: Bureau of Logistic and Technical for Integration of Records Community III (i-REC)
: Attending Seminar on Handling Medical Records
: Attending Finishing School Programme in Private Hospital
: Microsoft Official Course
2011 : Bureau of Technical for “Program Komuniti Rekod: Integrasi & Khidmat Masyarakat”
: Bureau of Technical for “Program Jasamu Dikenang, Budimu Dijulang”
: Bureau of Technical Preparation for “Program Bakat Cilik”
: Attending “Bengkel Informasi Siber Zon Utara”
: Attending Seminar on handling document and job prospect 2010 : Joining Silat Olahraga Grand Festival D’Puncak
: Attending “Program Pemantapan Pelajar dan Integrasi Komuniti Rekod (I-REC) II” SKILL SETS
Computer skills:
Microsoft Office (Word, Excel, Power Point, Project and Outlook)
Adobe Tools (Adobe Photoshop)
Multimedia Stages (Macromedia Director MX and SwishMax)
Internet Searching.
Visual Basic 6.0
Linguistic skills:
Language Written Verbal Reading
Malay Proficient Proficient Proficient
English Good Good Good
Advance skills:
Leadership skills (Team Leader in project management)
Produce report, collecting, analysing, monitoring, interpreting and presenting data.
Technical support in IT.
Customer service skills.
ADDITIONAL INFORMATION
PERSONAL TRAITS: WORK RELATED:
REFERENCES
Fun and easy-going Have well-versed in records management.
A self-starter and independent. Able to commence work in immediately.
Determined and disciplined. Willing to work at Selangor and Kuala Lumpur.
Well-organized and orderly. Expected salary MYR 2,300 Name : B.T. Lee
Company/Institution : WaTEC Solutions
Position : Manager
Mobile number : 019-***-*****
Name : Encik Mohamad Nafis Bin Romli
Company/Institution : Health Information Management Service (HIMS) Institut Jantung Negara (National Heart Institute) Position : Senior Executive
Mobile number : 012-***-****
Name : Jafalizan Bin Md. Jali
Company/Institution : Faculty of Information Management, UiTM Kampus Puncak Perdana, Shah Alam
Position : Lecturer of Record Management
Mobile number : 019-***-****
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