Customer Service Sales

Kimberly Davis

*** ****** **, ********* ** *****

Home: 713-***-**** –****************@*****.***

Career Overview

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible, Cashier with 14 years in retail and customer service. Solid team player with upbeat, positive attitude . Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Store maintenance ability

Top sales performer

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Experience

While in high school in 2005 I worked at Taco Casa as a stocker. That job entailed stocking and cleaning the facility.

In 2006 I worked at Luby’s Cafeteria as a assembly line worker and cashier.

Shortly after receiving the job I took a break from the workforce in 2007 & 2008 for maternity reasons.

In 2009 I worked at Fry's Electronics in Houston TX I was a Customer Service Representative. Developed metrics used to determine inefficiencies and areas for improvement. Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges .Organized weekly sales reports for the sales department to track product success.

We moved to California in 2010 and I got a job Starbucks as a barista . I worked over a 6mth span. I continue to search for higher paying wages .

In 2011 I receive a job at Home Instead Senior Care . My duties consist of taking care of elderly clients. Cooking & cleaning and engaging in outdoor activities with them . balancing books and taking them grocery shopping . I stayed with this company until 2012.

In 2013 I moved to Camp Pendleton and received a job at the Military Corporate Exchange. My duties at this job entailed cashiering, stocking, rearranging in caps. I also worked in the receiving department receiving packages.

I was still seeking more pay in Nov 2013 I received and job working for Ross Clothing Store as a cashier . Due to this seasonal position I was relieved of duty in Dec.2013.

Education

I attended Poly tech high school in which I graduated, also Florida Gulf Coast University which I didn’t complete. I did obtain a certificate for Coursework in Medical Administrative.

Skills

Administrativ, functional, Cash handling, Careful and active listener, Strong public speaker, Multi-tasking, Able to lift 30 pounds. Professional and friendly.

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