Customer Service Administrative Assistant

Donielle Adamson

***** *** **. 310-***-**** Home

Lomita, CA 90717 310-***-**** Cell

Qualifications:

Organized, detail-oriented, and proficient in multi-tasking.

Customer service driven, self-motivated, and hard working.

Superior communication skills with the proven ability to interact successfully with administrators, managers, supervisors, staff personnel and the public at large.

Office support skills include filing, file updating, typing (55 WPM), phones, mail distribution, customer service, invoicing, faxing and internet research.

Computer skills; Windows, Microsoft Word, Excel, Internet, Outlook.

Experience

10/14-6/15 Enterprise Rent A Car LLC Orange County, CA

Risk Management Coordinator

Assist Risk Manager with minimizing risk for all branches within region

Handle Do Not Renew calls from customers

Sent out Demand Letters via Fed Ex and Certified Mail

Coordinate pick up of rental vehicles out of impound

Assist Recovery Department (Claims) in collections

Generate Web based reports to assist all Risk Management teams within Region

Assist Border Patrol in retrieving vehicles over the border

General office duties including phones, filing, and faxing

9/09-10/14 Enterprise Rent A Car LLC Gardena, CA

Vehicle Repair Administrative Assistant

Administrative Assistant to Vehicle Repair Supervisor and Regional Manager

Coordinate the pickup of rental vehicles out of impound

Upload all pertinent documents to Enterprise web based program

Assist Vehicle Repair team in day to day duties

Handled all incoming and outgoing mail including Fed Ex

General office duties including phones, filing, and faxing

08/04-9/09 Enterprise Fleet Management Gardena, CA

Account Administrator

Provides excellent customer service for fleet leasing accounts while also providing administrative support for the entire sales team.

Handles all incoming and outgoing mail including Fed Ex.

General office duties including phones, filing, and faxing.

Generates purchase option paperwork, lease schedules, and all other important documentation for all customers.

01/03-01/04 Simply Skin Day Spa Harbor City, CA

Receptionist / Office Assistant

Customer service; scheduling appointments

General office duties including : faxing, filing, and phones

Collection of payments from customers

Keep facilities neat and clean

Reason for leaving : Laid off due to Spa Closure

01/02 – 05/05 Marmalade Cafe Palos Verdes, CA

Server

Utilize excellent customer service skills

Reason for leaving : Not enough hours available

Education:

Harbor College, 2000-2001 General Education

SCROC, 1999-2000 Computer Information Certificate; Microsoft Word and Excel

References available upon request

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