Customer Service Manager
Resume:
Hilda Barragan
Long Beach, Ca. *****
E-mail: ***************@*****.***
Objective: I am a seeking a position as a project administrator/coordinator and accounting where there is a need
for a variety administrative tasks that include - organizational abilities, supervising employees,project administrative assignments, managing reports, and coordinating events/activities.
Qualifications: Self-motivated, bilingual (spanish, excellent written/verbal communication skills, able to manage office while performing multiple priorities, responsible and punctual. I also have extensive knowledge of general bookeeping (a/p, & a/r), creating reports, filing confidential documents, and general office management procedures.
Education: 2012- 2015 Cal State University of
Los Angeles B.S. Geology
2009-2012 Cerritos College Norwalk, CA A.A. Degree
1999-2002 South Gate High School South Gate, CA.
90280
Experience: 01/2011- 01/2015 Drago Air Catering, Inc.
200 Center St. El Segundo Ca. 90245
Project Specialist/Office Manager:
• Generated audit reports from government and state agencies
(FDA, Health Department)
• Organized employee holiday events
• Coordinated monthly menu presentation for airlines
• Helped coordinate events for VIP’s flights
• File confidential documents
• Obtained and filed annual permits
• Maintained data and prices on Quickbooks
• Maintained and enforced Osha safety standard guidelines to
protect employees and property from exposure to injury and
economic loss
• Collected & maintained legal documents for Osha, Health
Department, FDA, & airline audits
• Maintained Material Safety Data Sheets
• Generated incident reports for GM and VP
• Reconcile Amex- cards purchases with receipts
• Order office supplies
• Authorized and coordinated deliveries
• Generate month end reports
• Coordinated employee’s schedules with different
departments
• Handled employee workers’ comp claims and insurance audits
• Managed employee schedules and responsibilities
• Authorized payroll hours (95+ employees)
• Processed new hires to system and trained them on safety
hazards
• Executed special projects upon request from CEO, VP &
Director of Operations
• Handled monthly microbiological testing for food borne
illnesses
Account Coordinator:
• Accounting, processed invoices, review statements, &
monthly end reports, processed orders.
• Processed flight-meal orders, follow through shortages,
and honor customer requests.
• Update prices and food cost, data entry, filing, scanning,
answer telephones, greet visitors
• Authorized employee hours and registered new employees to
system.
Experience : 07/2003 - 07/2008 Hacor, Inc. 8506 Osage ave.
Los Angeles, Ca. 90245
Purchasing Clerk:
• Order food items for airline catering, match and confirm
daily purchase orders with invoices. Track orders and
packing slips.
• Strategic problem solving for missing items ordered,
incorrect inventory, and customer service.
• Close monthly books, run monthly inventory reports,
monthly tracking log, review monthly statements and clear
outstanding balances.
Airline Billing Assistant:
• Assisted in billing seven international airlines.
• Handle of daily flight and meal reports.
• Schedule and greet visitors; answer telephones; performed
data entry, billing and coding.
Skills:
• Excellent bi-lingual business acumen
• Excellent managing multiple priorities
• Excellent communication skills (verbal and written)
• Self-starter
• Documentation skills for documenting project schedules,
responsibilities and progress
• Knowledgeable in Osha Standard Guidelines
• Knowledgeable in HACCP & SOP’s
• Knowledgeable in ArcGIS
• Computer literate Ms. Word, Excel, Outlook, QuickBooks, excellent
typing (50 WPM), data entry.
• Certified in CPR, First Aid, and Manger’s Food Safety
References: Available upon request
Contact this candidate