Customer Service Human Resources

Melinda Diaz

*** ****** **** *****, ********, NJ 07094 201-***-**** *******.****@*****.***

PERSONAL SUMMARY

Human Resources Implementation professional with a background in employee benefits administration, employee relations, payroll, who is self-motivated, a solutions driven team player with attention to detail and possess the ability to work independently.

REVELANT EXPERIENCE

ADP, Florham Park, New Jersey 12/2007 – Present

Human Resources Project Manager

Human Resource subject matter expert providing HR services across all disciplines - management, benefits, payroll, employee relations, risk management and compliance to external ADP clients.

Strategize with clients on HR business objectives and work to create solutions that impact business priorities.

Work closely with clients to establish HR best practices to meet Labor Law requirements, Employee Relation issues and Performance Management

Provide clients training on the integrated suite of ADP HR management solutions - that include areas such as 401K, ADP payroll products, benefits and other ADP Human Capital Management solutions that included Recruitment Software and Tracking, Performance Management Tools and Career Development

Actively and consistently communicate with clients and schedule on-site client visits to ensure appropriate utilization of ADP Benefits Services and ADP payroll.

Review and assist with plan design, plan amendments, restatements for new HR Services clients.

Responsible for the successful implementation of Human Resources Benefits for new ADP clients.

Partner with the internal sales associates, education specialists, financial advisors, third party administrator, throughout all phases of the HR implementation process to manage the overall client relationship.

Consult with clients, evaluate needs and proactively develop, implement and deliver HR services which advance business objectives.

Manage all project components to agree upon deliverable dates and timetables.

XEROX Corporation, Totowa, New Jersey (formerly known as ACS) 07/ 2002 – 12/ 2007

Human Resources Operations Specialist

Research and analyze employee inquiries and questions regarding plan benefits

Liaison with HRIS service delivery organization and client business teams for administration of employee benefits including COBRA, HIPAA, LOA, FMLA, Health Benefits and Payroll and Pension

Review and process daily 401(k) transactions and payroll information including contributions, loan repayments, and new hires

Run and update all reports associated with Payroll Administration and Benefit Changes

Prepare reports of discrepancies for investigation and resolution

Resolve complex employee benefit issues and respond to escalated inquiries

Maintain client reports and update vendor eligibility

Applied the principles and regulations of Defined Contribution, Defined Benefits and Health & Welfare per specifications of client processing and procedures

Mellon HR Solutions, Totowa, New Jersey (formerly known as ACS) 10/1998 – 07/ 2002

Senior Client Specialist

Resolve complex benefit (Defined Contribution, Defined Benefit, and Health & Welfare) issues and respond to escalated calls

Coach and mentor new hires during On the Job training phase

Assist in the design and presentation of client-specific training

Provide call monitoring for quality assurance

Maintain case management system to resolve client inquiries

Review Open Enrollment materials to employees and provided direct assistance to employees to complete enrollment of Employee Benefits, Retirement Benefits and Pension

Processed enrollment forms

Managed vendor inquiries regarding death status, termination status, new enrollments

EDUCATION

Montclair State University, Upper Montclair, New Jersey, 1999

Bachelors of Science in Political Science

New York University School of Continuing Professional Studies, New York, New York

2014 - Certificate in Human Capital Management

Fair Employment Practices/ Equal Employment Opportunity Law

Foundations of Human Resources I: Recruitment and Selection

Foundations of Human Resources II: Job Analysis, Description and Evaluation

SUMMARY OF SKILLS

Excellent multitasking and prioritizing skills, strong written, verbal and business communication skills, excellent customer service skills, superior problem solving capabilities, bilingual in Spanish, proficient in Microsoft Office Applications. ADP payroll products (payexpert, RUN, Web Direct), HCM products

References Available Upon Request

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