Sales Customer Service
Resume:
Kundan Kumar Jha
**, **** ******, ********* (Ireland)
***********@*****.***
Academic Qualifications:
Master of Business in Internationalization (MBSI) from Waterford Institute of Technology, Ireland and France Business School, Brest (2013-2014).
Modules included:
Strategic Finance, Foreign Direct Investment (FDI), Marketing & International Business, Business- Development Cases, International Political Environment, International Economic Environment. International Political Environment, International Business Negotiations, International Business- Relationships & Networks. Applied Research Paper, Applied Interpretive Methods. Involved on various group case-studies presented for peer and academic evaluation, e.g.: Marketing Strategies of Global fast food company KFC in Ireland.
Undertook market research that captured data on target market demographics.
Conducted interviews with KFC (Ireland) personnel.
Ascertained competitor initiatives, and industry trends.
Implemented research to revamp direct mail campaign. Final year Thesis:
Relevance of SERVEQUAL Model in Telecommunication Sector in India.
Bachelor in Hotel Management and Catering Technology , from Birla Institute of Technology, Mesra Ranchi, Jharkhand(India) – year 2004-2008
Industrial Training:
Completed 26 weeks of Industrial Training during graduation from Country Inn & Suite (Jaipur), India. Work Experience:
Green Screen Guard Solution, Ireland (September’ 2014 – July’ 2015) Senior Business Development Executive
Responsibilities
Actively seeks outs, plans and leverages internal and external relationships to drive business for programmed automated building Solutions.
Guides and leverages management and executive sponsor s interaction with new customers
Responsible for motivating others; provide strategic vision for order, margin and growth in new accounts, new markets, and new geographies while driving self and others for positive business results for Organization
• Provides teaming approach to critical analysis wins or loses with the district or regional sales Teams and shares best practices with both sales and leadership.
Forecast sales activity and revenue achievement, while creating satisfied and reference able Customers maintaining relationships, with customers and up selling new products.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc Specifying market requirements for current and future products by conducting market research Supported by on-going visits to customers and non-customers.
Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
Developing and implementing a company-wide go-to-market plan, working with all departments to execute
Vodafone Plc (May’ 2010 – June’ 2012)
Team Leader: – Business Development (Retail Sales) Responsibilities
Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
Assist in the maintenance of data analytics and intelligence gathering and to build targeted lists for prospecting and lead generation.
Responsible for key financial documents including invoices, credit and debit notes and participation in Credit Control Meetings
Adhere to all quality standards and process, for the acquisition of customers, opportunities and submission of tender and contract documents.
Bid management processing and manage order levels maintaining the CRM database.
Provides strategic oversight and program planning/management for brand social media campaigns and associated platforms.
Provide regular feedback to senior management about marketplace and competitor activity.
Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
Work with group marketing to develop marketing campaigns to support sales strategy.
Generate new business and raise awareness of other company products.
Responsible for Event planning, logistics handlings, lead tracking and follow-up ROI management.
Responsibility for email automation content program management to support lead nurturing activities including maintenance of database and running daily, weekly and monthly reports as required.
Identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability.
Identify requirements for new products & services to anticipate and potentially lead the market.
Team building, leading, training & monitoring the performance of channel members to ensure efficiency in meeting of individual & group targets.
Creation and implementation of sales plan and schemes to achieve sales target.
Post paid, Prepaid, VAS and handset sales, revenue generation from Vodafone retail outlets
(ADVMS/VMS).
Building and maintaining healthy business relations with major clients, ensuring maximum customer satisfaction by achieving delivery & quality norms.
Apply companywide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off. Key Achievements
Felicitated Best Employee of Circle (Bihar & Jharkhand) by the COO, Vodafone India, Pvt. Ltd. Sep-Dec 2011, quarter.
Awarded by the Zonal business manager as a highly productive employee for the month of Jan, March & May 2011
Achieved record tertiary sales by 165% of the target.
Reduced the Customer Sim replacement time from 24 hr to 3hr. Devigarh Palace & Resorts by Lebuna, India (July’ 2008 – April’ 2010) Front Office Supervisor
Responsibilities
Managing front desk activities at property involving various administrative work including check-in, check- out and billing
Supervising the shift as a team leader at the front desk
Keeping a track with financial auditor(internal and external) for cash and foreign exchange discrepancies
Delegating appropriate duties, responsibilities to equipped and resourced employees
Coordinated with various other departments for effective guest handling
Handling material requisition for the department.
Conducting property rounds of the guest and briefing them about the property.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Improving service by communicating and assisting subordinates and team members to understand guest needs, providing guidance, feedback, and individual coaching.
Implementing the customer recognition/service program, communicating and ensuring the process. Professional Skills
Teamwork Can work independently or as part of a team. Employ tact and build relationships - developed through work experience and case studies. Leadership Adopt an inclusive approach to decision making situations. Communication Can deliver presentations to a target audience and field questions under pressure. Interpersonal Patient, able to inspire, trust, good listener and lead by example. Additional Exposure:
Organized Seminar on the eve of” World Tourism Day “27th September 2005, 2006 & 2007 held at BIT Mesra, Ranchi (India).
Leaded the team for serving his excellence Governor & Chief Minister of Jharkhand (India)
Leaded the team for celebrating on chef s day on 14th Oct 2007.
Participated in Slogan Writing Competition held on 13th Aug 2002 at Red Cross Society Ranchi and secured 1st position.
Participated in a Workshop on” Role of Customer Service in the Competitive World “organized by BIT Mesra, Ranchi (India).
Participated in Plantation Program held on 08 Sep 2002 at Namkum, Ranchi (India) organized by Red Cross Society.
Received Appreciation Certificate , for dedicated and passionate working and coordinating in group during Chef Day celebration on 14th Oct 2007.
Proficient with MS Office including Word, Excel and PowerPoint, SPSS, SAP, Photoshop. Referees:
Academic Mr. Declan, (Course Leader, MBSI), Waterford Institute of Technology. Waterford, Mob: + (353-********* E-mail: *******@***.**
Contact this candidate