Travel Coordinator
Resume:
A L E X A N D R A
S A N T I
E X P E R T I S E
T R A V E L & L E I S U R E
M A N A G E M E N T
T O U R & E V E N T
P L A N N I N G
P R O D U C T
M A N A G E M E N T
M A R K E T I N G &
C O M M U N I C A T I O N
W E B C O N T E N T
T R A N S L A T I O N
E X P E R I E N C E
T R A V E L C O O R D I N A T O R
Independent / Dominican Republic / Feb. 2013 – Present Create vacation packages for small groups, offering an authentic experience of the Dominican Republic away from all-inclusive hotels. Immerse the group in the culture to discover the heritage of the island and connect with the locals. In charge from A to Z; from the conception of the product to the execution of the tour on island with the clients.
Conception: establish travel itinerary according group’s interests; negotiate rates and contracts with suppliers; establish detailed budget; secure travel insurance; book accommodations, excursions, transports etc.
Tour & lead: execute the program; coordinate, supervise and implement every aspect of travel arrangements daily; deal with the unexpected, solve problems within the group or with suppliers; describe tour points of interest. E V E N T P L A N N E R
Dancers Republic Ltd / Kingston, Jamaica / Oct. 2013 – Dec. 2014 Dancers Republic is a startup company creating national and international events related to the dance scene.
Realize market research; generate interest; create marketing plan
Book talents; accommodate artists; choose venues
Coordinate and monitor event timelines and ensure deadlines are met
Coordinate event logistics including registration and attendee tracking, presentations and materials
Guide the team in the creation of travel and event packages T R A V E L A G E N T
Locasun / Paris Area, France / April – August 2013
Identify customer’s needs; sell trip and insurance; contact local receptive all over Europe; book accommodations and process payments
Work on daily profit objectives and sales targets
Update website content
Deal with customer queries; handle crisis situation during customer's stay or at arrival
P R O F I L E
Trilingual travel specialist (fluency in French, English, and Spanish) with international experience in product management and travel planning. Multi-cultural profile with strong ability to adapt and to work under pressure. Detail oriented professional with solid organizational skills. Goal driven, quick learner and multi-tasking person. Optimistic and passionate.
C O N T A C T S
105 Post Avenue
New York, NY 10034, USA
-
2 Rue de Cormeilles
95130 Franconville, France
*********.***@*****.***
T R A V E L S P E C I A L I S T
Places I’ve lived or work
France, USA, Dominican Republic,
Jamaica, Columbia, Chile,
Martinique,
Places I’ve traveled
England, Ireland, Spain, Portugal,
Belgium, Germany, Netherland,
Switzerland, Greece, Morocco,
Vietnam, Mexico, Brazil,
Guadalupe
linkedin.com/in/alexandra
santitravel
I N T E R N A T I O N A L
E X P E R I E N C E
Bachelor’s Degree in
Tourism, Leisure & Event
Management -
ESC Troyes Business School
France, 2009-2012
Hospitality Management &
Special Event Planning -
International Exchange
program,
Ferris State University, MI, USA
Fall 2011
French Literature & Foreign
Languages
La Sorbonne University Paris 3
France, 2008
E X P E R I E N C E ( C O N T I N U E D )
W E B E D I T O R
Nouvelles Iles / Dominican Republic / June – December 2012 Nouvelles Iles is an online travel agency and a tour operator specializing in Islands. Missions within the Marketing and Content department:
Create and update website content, information & visual to generate quality and targeted traffic on the website > SEO (Search Engine Optimization): semantic optimization, technical optimization, net linking
Write content in French: 3 to 4 articles daily > Guide of tourism pages, accommodation pages, packages pages, events calendar etc. Put new content online via CMS (Content Management System)
P R O J E C T S A S S I S T A N T
Caribbean Tourism Organization / NY, USA / July – Sept. 2011
Produce and update online content; establish a calendar of events for the Caribbean Islands; produce promotional material including flyers and program booklets
Assist on special events: meetings, conferences and webinars > Plan, organize logistics, realize site visits, manage contracts, F&B
Communicate with the CTO Chapter Members and private sector allied members in the United States and in the Caribbean
Market research: analyze the travel trends regarding the Caribbean
Other tasks: find advertisers; translate content from English to French A S S I S T A N T T O D I R E C T O R O F H O S P I T A L I T Y Capest Lagoon Resort & Spa 5* / Martinique / June – Sept. 2010
Operate front desk duties: proceed check-in and check-out, conduct visit of the property, welcome groups and corporate
Admin tasks: database maintenance and classification, prepare planning and attendance sheet, report daily occupancy and keys numbers
Collect and analyze clients’ feedback reports; manage VIP and repeaters
Proceed in-room inventories and manage gift shop stocks
Assure Quality Control: safety rules, cleaning, maintenance etc.
Extra duties > Operate as housekeeper manager: prepare and control rooms, manage the housekeeping team. Leisure department: control all the equipment and assure booking; manage car-renting demands; assist on-boat excursions. F&B: Take orders and proceed payments. C R E O L E
O F M A R T I N I Q U E
R E F E R E N C E S
E D U C A T I O N
S K I L L S
Hard skills:
Translation & interpretation,
writing, event management,
travel planning, business and
product strategy, marketing
analysis, positioning brands and
projects, ability to meet
deadlines, SEO
Interpersonal skills:
Creative thinking, teamwork,
decision making, positivity,
flexibility, problem-solving, time
management, intercultural
communication
Computer skills:
CMS (Content Management
System), Microsoft Office (Word,
Excel & PowerPoint), Microsoft
Outlook, GDS Amadeus,
Photoshop
E N G L I S H
S P A N I S H
C H I N E S E
F R E N C H
PATR I C I A CHATCHUENG – CEO @Ag a p e V o y a g e s 107, avenue de la division Leclerc, 95880 Enghien les Bains, FRANCE
************@*****.***
TEFER I A I KMAN - CEO @Da n c e r s Re pu b l i c L t d
& MANAG I NG D I RECTOR @B l u e f i e l d M i n i n g 472 Hibiscus drive, Portmore, JAMAICA
********@*******.***
RONALD AL L EN - MARKE T I NG OF F I CER
@Ca r i bb e a n To u r i sm O r g a n i z a t i on 80 Broad St, New York, NY 10004, USA
******@************.***
P O R T U G U E S E
L A N G U A G E S
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