Customer Service Sales

Amy Dias

Marketing and Sales Representative

Whitby, ON

***.*.****@*****.*** - 289-***-****

WORK EXPERIENCE

Inside Marketing/ Sales Representative

Rogers Outrank - Toronto, ON - August 2015 to Present Responsibilities

-Called prospected clients and set up meetings and sale presentations

-Presented Search Engine Optimization service to prospective client and close sales

-Reached a month quota of $3000.00 in sales

-Worked in a team setting, meet daily goals together

-Made a minimum of 85 cold call dials per day

-Attended weekly sales training sessions

Skills Used

-Exceptional communication in sales and customer service

-The ability to maintain close working relationships with prospects, clients and coworkers

- Competitive work ethic

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Sales Representative

COMBINED INSURANCE - Toronto, ON - October 2014 to Present Solicited business over the telephone

• Built and maintained client relationships

• Created and met sales targets

• Experience working in a competitive environment

Guest Services Supervisor

CANADIAN NATIONAL EXHIBITION - Toronto, ON - June 2013 to September 2013 Assessed staff responsibilities and delegated tasks accordingly

• Diffused conflicts between customers and staff

• Insured productivity from staff and fellow supervisors

• Addressed customer concerns

Customer Service Representative

CANADIAN TIRE - June 2012 to June 2013

Addressed customer concerns

• Built and maintained solid rapport with co-workers and customers

• Accountable for daily cash balancing

• Promotion to Team Leader within 6 months

Barista/ Assistant Manager

"SECOND CUP" CAFE - September 2010 to June 2012

Managed staff to deliver great customer service

• Built and maintained customer relationships

• Accountable for staff, and cash balancing

• Promoted to Assistant Manager in 6 months

• Customer Service Acknowledgement Award in December 2011 20 Shore Avenue

Whitby, ON

L1R2L7

***.*.****@*****.***

EDUCATION

Business Management

HUMBER COLLEGE

September 2013 to September 2014

Political Science

CARLETON UNIVERSITY

September 2010 to June 2012

SKILLS

Sales Management (1 year), Customer Service (7 years) GROUPS

Landmark Education Participant

April 2014 to Present

Landmark Education is a personal and professional training and development company. I have attended seminars and weekend courses for the past year, and have developed a number of characteristics such as;

- impeccable communication

-listening to others such that it makes a real difference for them

-developing extraordinary results in relationships

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