Manager Project

HOLLY N. DALTON, PMP

**** ******* ****** #*** ■ Houston, TX 77098 ■ 443-***-**** ■ ***********@*****.*** SENIOR IT PROGRAM MANAGER

Innovative and results-driven Program Management Professional with 15+ years of experience coupled with thorough knowledge and proven success in relationship building, proposal writing, business development, contract negotiation, implementation, project and account management.

Excellent communicator; leverages technical, business and financial acumen to communicate effectively with client executives and respective teams.

Expert cross-functional project manager. Able to manage large project teams and known for high-quality deliverables, meeting or exceeding timeline and budgetary targets.

Shrewd critical thinker and problem solver with diplomatic negotiation and presentation skills. Proven strategist and team leader with a pulse on ever-changing industry trends and new technology.

Respected by colleagues and stakeholders for unwavering professional integrity, commitment to corporate responsibility and win-win solutions.

PROJECT MANAGEMENT EXPERTISE

Business Strategy – Vision & Execution

Opportunity Analysis & Market Research

Negotiations & Closing

Budget Development & Cost Management

Vertical & Regional Portfolio Management

Risk Analysis & Mitigation

Relationship Management

Business & Technology Liaison

Process Improvement & Workflow Efficiency

Project Implementation & Scope Management

Cross-Functional Team Leadership

Adaptable, Driven, Strategic and Focused

PROFESSIONAL NARRATIVE

Internet Testing Systems (ITS) ■ Baltimore, MD 2012-Present Program Manager

$1.7M portfolio management of Top 5 clients for leading provider of online solutions for assessment programs

Planned and managed multiple simultaneous technical projects using best-practices to deliver quality on-time and on-budget projects

Sought-after project manager for translation of requirements into practical IT solutions and effective monitoring and controlling of project progress with cross-functional teams

Drove company-wide inception, implementation and process creation of all mobile applications

Created succinct client documentation (user guides, release notes, requirements, etc.) and quality product training Inovalon (formerly MedAssurant) ■ Bowie, MD 2011-2012 Client Services Manager

Planned and managed $29.5M total revenue of successful program launches of risk adjustment products for leading cloud-based data analytics and solutions provider

Launched new product lines; designed detailed reporting of programs with regards to project status, deliverables and performance metrics

Facilitated all stakeholder meetings/program reviews; prepared and reported program statues, issues & resolutions

Maintained strategic and operational knowledge of client contracts; provided interpretation and monitoring of contractually obligated SLAs

Berkshire Associates Inc. ■ Columbia, MD 2010-2011 Account Executive

Management of ~500 client portfolios for HR solutions firm specializing in software and consulting services

Won “Top Gun Sales Contest” for highest new client sales and highest revenue of client renewal sales for 2010 Q2

Maintained and expanded client base by understanding and articulating value proposition with compelling proposals and presentations to C-level executives

HOLLY N. DALTON, PMP Page 2

Elevated standard for client engagement and service levels through insightful demonstrations of software to clients and prospects and representation of company at trade shows, conferences, and industry events Prometric, Inc. ■ Baltimore, MD 2006-2009

Account Manager and Client Services Manager

Managed procurement, development, and delivery of computer-based licensure exams for 14 state government clients with a $9.7M+ budget

Achieved and led implementation of largest new client contract win of $3.2M in 2009 Q1

Met or exceeded contracted metrics, SLAs, budgeting/forecasting, contract management and financial performance serving as primary contact/coordinator of all client meetings/communications including: proposals, contract negotiations, and project plans

Directed internal teams, clients and vendors in accomplishing deliverables for complex technology requests

Effectively reduced operating costs while managing to P&L profitability for each client without compromising service

Sylvan Learning Center ■ Baltimore, MD 2001-2006

Franchise Development Manager 2003-2006

Developed and managed relationships with prospective buyers through stages of acquiring a Sylvan Learning Center

Exceeded 2006 Q1 and Q2 revenue goals by 178%; maximized revenue by effectively projecting, qualifying and closing forecasted number of new and resale center sales

Developed and promoted Resale Assistance Program; analyzed resale opportunities, promoted program benefits, listed centers, generated qualified leads and mediated negotiations between buyers and current franchisees

Conducted high-energy “Day of Discovery” sessions, providing prospective buyers with accurate and relevant company information through formal presentations and interactive Q&A sessions

Effectively managed full franchisee relationship cycle: initial contact through signed agreements (prospect analysis, business plan and pro forma development, approval committee presentations and execution of license agreements)

Center Director 2001-2003

Managed all center operations for leading provider of supplemental education for K-12 students ensuring excellent customer service, efficiency, and effectiveness of sales and operational systems

Achieved 40% growth in revenue over previous year and doubled average tuition of center in 2002

Developed and implemented policies and procedures for Sylvan Learning Foundation Scholarship Program in compliance with non-profit laws

Established high level of confidence and program value with Sylvan families through conferences, monthly newsletter, flyers, dialog, and customer surveys; Increased community awareness and market penetration by establishing relationships through presentations to educational and community service groups

Selected, trained and managed team perform of effective and efficient center duties within budgetary guidelines EDUCATION CERTIFICATION PROFESSIONAL DEVELOPMENT Certified Project Management Professional (PMP)

PROJECT MANAGEMENT INSTITUTE

Bachelor of Science in Corporate Communications

UNIVERSITY OF BALTIMORE, Baltimore, MD

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

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