Customer Service /Data Entry/Human Resources

Angel Smith

***** **** ***** ** 702-***-**** *********************@*****.***

Objective

To utilize my experience and knowledge in internal and external customer service, company operations, finance, human resources and technical training to become a valuable employee.

Experience:

09/08/15-10/26/15 ProCaps Labs

Trained to become a vitamin associate

09/24/12-09/05/15 Customer Assistant AT&T

Assist residential and business customers with their internet connection by checking their cables and filters at home or business

Assist customers with internet connection by disconnecting all 3rd party devices (pc’s/mac’s/cell phones/tablets, etc) isolating AT&T and unsupported modem

Assisted customers with internet connection by running test on line

Assisted customers by re-profiling circuit if needed

Worked with management and ordered new modem if device failed and it made business sense

Assisted customers with reconnecting all 3rd party devices ( pc’s/mac’s/cell phones/tablets, etc) to original working order when connection issue was resolved on call

Scheduled field technician to work on line at location to resolve issue

Maintained contact with customers after technician visit to ensure connection issue was resolved

Worked with billing and customer care on customers behalf to resolve billing issues

08/06/12-09/13/12 BUSINESS WIRELESS TECHNICAL SUPPORT REP SPRINT

Training to assist business customers in troubleshooting their data and talk cell phone connections

10/2006-07/2010 SERVICE AND REPAIR TECHNICIAN SPRINT

Perform in-house service and repair of company’s wireless products.

Diagnose mechanical, hardware, software and systems failures using established procedures.

Determine most cost effective repair/resolution to minimize customer downtime.

Prepare reports for analysis of product failure trends and service ability issues.

Perform weekly inventory counts with management

Receive store inventory

05/2003-10/2006 STORE SUPERVISOR SPRINT

Consistently achieve a score of 90% or higher on operational reports.

Consistently achieve scores of 87% to 97% on quarterly audit checklists.

Ensure team’s compliance of company Methods and Procedures while achieving and maintaining daily sales goals.

Worked together with store manager in developing and strengthening employees for future promotions.

Completed, corrected and submitted all employee payroll

Submitted all store finance and human resources reports such as coaching, write ups and firing recommendations

Received and was accountable for all store inventory when store technician was not available

Performed weekly inventory counts with store technician and remained at 100% the entire time I was Store Supervisor

01/2002-05/2003 SENIOR SALES REP SPRINT

Led team to increasing company directed plan add-on sales by 35%.

Merchandised marketing materials and products to maximize sales opportunities.

Managed and trained all Sales Reps.

Handled and resolved all escalated customer situations.

Led team in expanding to outside sales and businesses.

02/2002-10/2002 SENIOR CUSTOMER SERVICE REP SPRINT

Assisted Store Manager and Assistant in daily store operations.

Managed 5-7 Customer Service Reps.

Completed all store merchandising.

Resolved severely escalated customer service issues.

Used self taught technical skills to perform necessary upgrades, testing and evaluating of customer equipment.

08/1999-01/2002 CUSTOMER SERVICE REP SPRINT

Exchanged/serviced all warranty issues.

Processed all payments.

Merchandised entire store.

Education

02/93 to 12/94

SAN DIEGO JOB CORPS

G.E.D/Solar installation, Plumbing and Electrical Apprentice

Dorm vice and President and student Vice President

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