Human Resources Customer Service

David E. N. Ward Montgomery, AL ***** 334-***-**** *********@***.***

Senior Human Resources and Management Executive

Transforming Cultures Talent and Performance Management Training and Development

Senior Human Resources Executive & Trusted Strategic Business Partner with highly diversified experience leading organizational change and optimizing talent to drive business results. Forward Thinking Professional with proven successes in improving employee performance and productivity with direct, positive impact on bottom line. Hands-on Leader dedicated to influencing, coaching, and mentoring. Highest degree of moral ethics and integrity. Strong Entrepreneurial Drive Adept at collaborating with senior executives and engaging the workforce based on credibility competency and understanding of business needs.

Special Expertise

Change Management

Employee/Labor Relations

Talent Acquisition

Workforce Planning

Performance Management

Compensation and Benefits

Employee Retention

Succession Planning

Training & Development

Restructuring/Consolidations

Regulatory Compliance

Organizational Development

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

WARD & ASSOCIATES CONSULTING, LLC 2013 - present

Founder & Senior Partner

Independent HR Consultant focused on organizational issues with small and privately owned businesses. Provide assessments and solutions to companies to help maximize the contributions of their workforce. Prepare and conduct training on team and leadership development, performance management, and conflict management skills.

Assisted clients with employee engagement, recruiting, on-boarding, development and retention issues.

Conduct Employment Law training addressing Title VII, ADA, ADEA, FMLA, Quid pro quo issues, etc.

Collaborated with client in revising performance management, compensation, rewards, and benefits program.

HAGER COMPANIES, Montgomery, Alabama 2001 – 2013

160-year-old family owned and operated, lean manufacturer of commercial grade hinges, door hardware and accessories.

Manager, Human Resources

Recruited to lead HR, payroll, and IT department for this global lean manufacturing leader employing 280 employees and producing $75+ million of industrial/contract hardware, annually. Supervised three professionals and a support staff of seven supporting plant manufacturing operations and warehouse distribution facilities in Montgomery, Alabama and Phoenix, Arizona.

Formulated and developed a strategic human resources plan consistent with company goals and objectives to

improve customer service by collaborating with leadership team on all human resources activities including payroll and information technology. Responsible for all plant-wide administration and policies.

Teamed with production managers to drive process improvement initiatives to improve performance and quality issues. Reduce headcount from 560 in 2001 to 280 in 2013 at a cost savings of 13.5 million.

Using human capital performance measurements and metrics, conducted performance measurement audits to calculate ROI. Identified training requirements needed to improve key performance processes.

Teamed with consultants to impact issues relative to workforce planning, HRIS, employment law, performance management, professional development, assessments, testing, and training.

Revised, developed, instituted, and enforced all plant and company policies and procedures.

Through restructuring and realignment, saved over $500,000 in recruiting, hiring and training cost of manufacturing supervision and production employees resulting from a plant consolidation.

Utilizing in-house employees as trainers, saved $80,000 annually on supervisory and employee training.

Developed and managed a $450,000 operational budget for training and development, executive searches, recruitment, consulting and general operating expenses. Responsible for all petty cash, charitable donations, vendor management, and security.

Overhauled the performance management system for non-exempt and hourly employees by designing and implementing a customized wage and performance evaluation program and a skills enhancement and assessment program for 46 different jobs.

Led organization through a multi-plaintiff lawsuit addressing alleged Title VII violations of harassment, discrimination, and unfair treatment. Charged with diversity initiatives and improving organizational culture.

Teamed with company leadership to manage workers compensation expenses, resulting in reduction of costs from $900,000 in 2001 to less than $50,000 by the end of 2007.

David E. N. Ward (*********@***.***) Professional Profile (Continued) Page 2

Partnered with key company and state officials to successfully close and consolidated two manufacturing plants and two distribution centers, at a cost saving of 4.8 million.

NATIONAL LINEN SERVICE, Atlanta, Georgia 1998 – 2001

Nation’s largest full service industrial linen company for hospitality, healthcare, and institutional marketplace.

Human Resources Manager/Regional Human Resources Director, Southeast Region

Supported eight unionized processing plants and three distribution centers employing 1,300+ plus associates in six states. Served as a senior level advisor and business partner to eight HR managers on human resources issues. Established personal and professional credibility with management and employees throughout organization. Reputation as an effective listener and problem solver of employee grievances and business issues.

Developed programs to embrace applicants and employees of all backgrounds, ethnicity, and culture to permit full development of their skills and abilities.

Assisted in resolving customer service issues and, in support of new business opportunities, ensured business objectives were met and in line with P&L and corporate strategic goals.

With corporate senior staff, facilitated contract negotiations for benefits, compensation, health and safety, and other collective bargaining issues affecting 6,000+ hourly production and delivery associates in 12 states.

GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, Georgia 1995 – 1998

One of nations top ten public universities in the U.S. and Georgia’s premier technology and research institution.

Human Resources Supervisor & EEO/Affirmative Action Assistant

Collaborated with faculty, department directors, and senior administrative staff to provide staffing to support their business needs. Assisted the Director, Affirmative Action and EEO on various assignments, special projects, reports, and preparation of statistical data for the OFCCP and EEOC. Processed employee complaints and handled confidential case file information. Recruited for direct, indirect, technical, exempt and non-exempt level positions.

Teamed in the design and implementation of the university’s first official mentoring program.

Selected to manage GIT’s temporary employment program and its 1,300 plus widely dispersed temporary employee workforce. Supervised employment administration, administrative processing, visas, and payroll.

Conducted extensive recruitment and staffing efforts, qualification testing, interviewing, job classifications, and on-boarding. Coordinated university’s staffing requirements for both on and off campus sites.

DEPARTMENT OF THE ARMY, (various locations including international assignments) 1974 – 1994

Chief Human Resources Officer, Executive Director, Senior Human Resources Director (US Army Retired)

Provided strategic leadership and management to ensure company’s mission, goals, and policies were implemented and carried out. Collaborated with senior Pentagon executives and U.S. Army leadership overseeing key projects involving numerous business partners. Provided human resources, general administration, payroll and legal services supporting 30,000 widely dispersed customers. Held Top Secret Security clearance.

Directed, supervised, and evaluated the performance of six managers and 42 support staff, while maintaining company’s strategic mission and performance objectives. Developed and administered an annual operating budget of $2.3 million and implemented internal cost controls to reduce overall operating expenditures.

Directed the repatriation of 20,000 plus department of defense employees, family members, and civilians.

Education & Credentials

Organizational Leadership Studies Argosy University

Masters of Science in Administration Central Michigan University

Bachelor of Art, Human Resources Saint Leo University

Society for Human Resource Management Certification Training

Certified Mediator in Conflict Management

Dale Carnegie Leadership Training Certificate

Lean Six Sigma Green Belt Certification

HR Measures, Metrics, and Analytics Training

Health Insurance Portability & Accountability Act (HIPAA) Training Certificate

Union Avoidance Training

Memberships & Associations

Society for Human Resources Management, National Member

Past Board Member, President’s Advisory Council, Trenholm State Technical College

Past Chairman, Lowndes County Public Schools Career Tech Advisory Council

Past Chairman, Industry Roundtable, Montgomery Area Chamber of Commerce

Past Board Member, Business Council of Alabama

Past Vice President, Partners in Education, Montgomery, Alabama

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