Administrative Assistant Customer Service
Resume:
SHEILA D. MYATT GOODSON
Raleigh, NC *****
**********@*****.***
PROFESSIONAL HISTORY
August 2014 – September 2015 NCSU Dining Services
Hillsborough Street Raleigh, NC 919-***-**** Crew Member: Cashier
Cook and Dishwasher
Cashier: Greet customers, ring sale of food/beverage items, maintain and stock paper
products, snack carts and coffee center, as well as maintain clean work area.
Cook: Gather and set-up utensils, cookware and food items to be used; prepare and cook food items according to recipes, pass cooked food items on to packaging and serving area.
Dishwasher: Wash and put up all cookware and utensils.
September 2011 – July 2012 (Temporary) Affiliated Computer Services, Inc.
1300 Crescent Green Road, Cary, NC 919-***-**** Patti Glover, Supervisor
Customer Care Representative
Use computerized system to respond to members’ telephone inquiries and complaints relating to health care coverage, billing issues, medical claims and prescriptions as well as process payments in an in-bound call center environment by using standard scripts and procedures to gather information, assess member needs, access member account information, research/resolve inquiries and log members call. Inform member of appropriate options and services available for resolution in a timely manner.
November 2010 – August 2011 (Temporary) Staff Zone, Inc.
1961 Poole Road, Raleigh, NC Laborer
Maintain clean work area(s) on commercial construction work sites (i.e., pick-up, put-up and dispose boxes, scrape metal and debris as well as sweep and vacuum.).
September 2009 – October 2010 Peterkin and Associates
131 Hay Street, Fayetteville, NC 910-***-**** Direct Care Provider
Provide one-on-one care for clients with special needs in a clinical setting. Record accurate daily case notes and provide appropriate level of supervision. Develop person centered plan to include assisting residents with personal care and daily living activities, housekeeping chores, vocational rehabilitation activities, grocery shopping and accompany clients on various community activities.
May 2009–September 2009 Company lay-off /unemployed/job search)
January 2009 – May 2009 (Temporary) Affiliated Computer Services, Inc.
4749 Green Road, Raleigh, NC 919-***-**** Shamika Gardner, Supervisor Customer Service
Use computerized system to respond to members’ telephone inquiries and complaints relating to health care coverage and billing issues in an in-bound call center environment by using standard scripts and procedures to gather information, assess member needs, access member account information, research/resolve inquiries and log members call. Inform member of appropriate options and services available for resolution in a timely manner.
October 2008 – November 2008 (Temporary) Manpower Temporary Services. Inc.
1122 Oberlin Road, Raleigh, NC 919-***-**** Pam Rieland Parts Inventory Auditor
Use counting and writing skills to count and record number of designated machine parts located inside of warehouse and submit report daily.
August 2008 – October 2008 (Temporary part-time) Dunkin Donuts, Inc.
9197 Glenwood Avenue, Raleigh, NC 919-***-**** Crew
Greet customers, take order, make recommendations of other food items (up-sale), assemble order, cook, prepare specialty beverages, ring sale, maintain clean dining area, receive and put up inventory, and other duties as needed.
July 2008 – August 2008 Service America Corporation 500 Fayetteville Street, Raleigh, NC 919-***-**** Prep Cook
Gather and set-up utensils, plates and bowls, gather, wash, prep and assemble various food items to cook and serve according to menus, maintain clean work area, and other duties as needed.
March 2008 – July 2008 (Restaurant closed) Focus Ten of Greensboro
New Bern Avenue, Raleigh, NC Crew
Gather and set-up utensils, paper products and various food items to cook and serve according to customer orders, maintain clean work area, and other duties as needed.
April 2007 – March 2008 (Temporary) Ablest Temporary Services
Independent Parkway, Cary, NC Assembly
Front-end line: Determine proper packaging material to use, place plastic tray on top of table, insert informational pamphlet and security device into tray, place onto conveyer belt; mid-line(1&2): (1) place product into plastic tray, (2) place cover onto package and secure in place; end line: check placement of back cover, ready package for heat seal; back-end line: check seal on packages, discord incomplete seals, all other packages place into display boxes, place complete packages into shipping cartons on pallets, take pallets to wrap machine, wrap, prepare bar code label and place it onto wrapped pallets, and set aside for fork truck.
March 2006 – April 2007 (Worked odd jobs- house cleaning and gardening)
December 2005 – March 2006 (Seasonal temporary) Dollar Tree, Inc.
Garner Station, Garner, NC 919-***-**** Cashier
Greet customers, assist customers with merchandise, scan merchandise, ring sale and bag; process exchanges, refunds, credit and debit card transactions; re-stock merchandise; receive inventory (unload truck), confirm order with merchandise received, price/ tag merchandise, stock shelves and wall units; maintain clean work area.
June 2004 – November 2005 (Stopped working to care for mother up to her passing, diagnosed with inoperable terminal brain cancer)
August 2002 – June 2004 (Temporary) Governors Advocacy Council for Persons with Disabilities 417 Daniels St., Raleigh, NC 919-***-**** Allyson Bowen, Executive Director Administrative Assistant
Provide responsible and confidential administrative support to the Executive Director, the Board of Directors and to the Strategic Planning Redesignation Committee; screen and prepare mail; compose, edit, and draft memorandums, letters, reports, etc.; establish and maintain files, records, and reports which include confidential personnel records and other documents; receive and respond to telephone calls and forward to appropriate individual(s) when necessary; make and maintain travel arrangements and expense reports. This position has frequent contact with the general public, affiliated professionals, i.e. board and committee members, other state agency representatives, legislators and stakeholders, perform other clerical and administrative-related tasks as needed.
January 2002 - August 2002 (Seasonal Temporary) NC Department of Revenue
501 N. Wilmington Street, Raleigh, NC 919-***-**** Processing Assistant
Return Mail Unit: Process return mail according to unit of distribution; search, verify and correct mailing address of recipient using ITAS, NCDMV, ESC, and Child Support Enforcement data bases; note and make correction in appropriate destination (i.e. ITAS, etc.) and on mailings; distribute returned mail to appropriate units; Withholding Unit: Process employers withholding statements; use ITAS to verify & confirm statements; generate generic correspondence to request submission of additional documents on magnetic reels/disks; note status; apply/stamp numerical sequential filing system; file statements and other lose documents/materials; Mail Rush: Process mail (tax returns and payments).
January 2001 – December 2001 (Temporary) Clinkscales Child Care Center
15 N. Fisher Street, Raleigh, NC 919-***-**** Teacher Assistant
Assist with daily classroom and outdoor activities according to lesson plans in a clean, safe, caring and nurturing age appropriate learning environment for toddlers and preschoolers.
February 1996 – November 2000 Shaw University/Dept. of Natural and Physical Sciences
118 E. South Street, Raleigh, NC 919-***-**** (Temp to Perm) Secretary
Provide responsible and confidential administrative support to the Department Chair and seventeen faculty members. Responsible for performing various office duties: receive and respond to telephone calls and forward to appropriate individual when necessary, type memoranda, generic business letters, related correspondence, various forms, reports and charts; establish and maintain files; provide assistance in the preparation and execution of grants, proposals and special projects. Maintain Department Chair calendar, responsible for making travel arrangements, process expense reports, reimbursements, etc. Set-up and attend meetings, record, take, transcribe, distribute and file minutes; prepare and assemble documents for mass mailings, significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and /or proofread correspondence and reports; apply knowledge in problem solving and in responding to inquires; use courtesy and tact in performing public contact and communication duties.; responsible for maintenance and up-keep of office equipment and ordering of supplies.
April 1995 – February 1996 (Temporary) Select Temporary Services
9825 Chapel Hill Road, Morrisville, NC 919-***-**** Administrative Assistant
Various administrative, clerical and receptionist assignments.
February 1991 – November 1994 (Temp to perm) Employment Security Commission
300 Wade Avenue, Raleigh, NC 919-***-**** Mitch Wolfe, Supervisor Processing Assistant
Higher Authority Appeals Unit. Process mail determine whether correspondence is an appeal or request; (1) process appeals, confirm timeliness of filing, date stamp, log-in, prepare file, prepare and mail acknowledgment of receipt, prepare docket and forward to legal department; (2) respond to requests for copies of tapes and/or transcripts of appeal hearing. Back-up for Legal Department and Transcribing Unit
September 1989 – December 1990 (Temporary) International Business Machines, Inc.
Davis Drive, Research Triangle Park, NC Assembler Quality Control/Inspector Bar Code Operator Test Technician Forklift Operator Stretch-wrap Operator
Responsible for the assembly, testing, and inspections of completed CRT units; pulled and/or stopped production line of faulty CRT units that were not in compliance with engineers specifications; boxed and stacked completed CRT units onto pallets; operated bar code and stretch wrap machines; transported loaded pallets via forklift (sit-down or stand-up); stacked pallets (computer) in designated location(s) inside warehouse and load/unload trucks (pallet jack, hand truck, and/or forklift).
August 1988 – August 1989 (Temporary) Tuttle Community Center, Inc. Tarboro Road, Raleigh, NC 919-***-**** Mary Peebles, Executive Director Secretary
Provide assistance to the Executive Director, Board of Directors and teaching staff. Accept tuition payments, issue collection notices, prepare financial statements, typing of memoranda and related correspondence, various forms, reports and charts; provide assistance in the preparation and execution of special projects; make travel arrangements; prepare and assemble documents for meetings and mass mailings. Responsible for performing various office duties including ordering supplies, filing, answering telephones using courtesy and tact in performing public contact and communication duties. Set-up and attend Board of Directors and Staff meetings, record, take, transcribe, distribute and file minutes.
May 1986 – August 1988 Carolina Trailways, Inc.
Blount Street, Raleigh, NC Administrative Assistant/Purchasing Department
and Records Clerk/Maintenance Department
Administrative Assistant - Purchasing Department: Receive and process requests from mechanics for parts and supplies, cross check/reference part(s) availability and price quote with vendors, order parts and supplies, receive, check-in and forward inventory to parts clerk while performing duties of: Records Clerk - Maintenance Department. Responsibilities include keeping and maintaining an accurate account of daily, weekly and monthly consumption of fuel, motor oil, transmission fluid and mileage records for five (5) stations in the North Carolina and Virginia state areas; also posted and scheduled all inspections for buses and company vehicles.
INTERNSHIP
The Equitable Assurance Society of America
Common Stock Department
Statistical Administrative Assistant
New York, New York
Summer 1980
ACADEMIC, COMMUNITY AND PROFESSIONAL ORGANIZATION AFFILIATIONS
Future Business Leaders of America
National Association of Realtors
North Carolina Association of Realtors
Triangle Multiple Listing Service
Secretary, Governors Advocacy Council For Persons With Disabilities Board of Directors
Secretary, Strategic Planning Redesignation Committee/Governors Advocacy Council For
Persons With Disabilities
Secretary, Tuttle Community Center, Inc. Board of Directors
Southeast Raleigh Community Development Committee
Wake County Community Mass Choir
REAL ESTATE PROFESSIONAL HISTORY
August 1993 – June 2000 Realtor
The Real Estate People Keaton-Barrow Realty
Nations Realty Century 21/ Minnie Carroll Group
Buyer’s Representative:
Assist prospective home buyers in the home buying process; obtain financial information; process such information to determine credit risk and/or needs of prospective home buyers; order appraisal, home and termite inspection report; search the multiple listing service for properties in the prospective home buyers’ price range and desired location as well as search and pull comparable properties for review, tour properties (existing) and/or land sites under construction (new build); liaison with mortgage bankers, brokers, attorneys, and general contractors to ensure a successful purchase and closing.
Seller’s Representative:
Assist homeowners in the home selling process; obtain homeowners’ disclosure form; liaison with mortgage bankers, brokers and attorneys; obtain financial information, process such information as required; order appraisal and title search (ensure clear title); process such information to determine credit risk and/or needs of the homeowner(s); request home and termite inspection report; search the multiple listing service for properties comparable to the homeowners’ to assist in determining a fair/equitable listing price for their home to review; determine list price, post listing onto the Triangle Multiple Listing Service; advertise, promote, sponsor open house events and other duties as required to ensure a successful sale and closing.
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