Manager Customer Service
Resume:
Kathy Silverman
**** ******* **., ********, ** 75601
***************@*****.***
A results-driven, dedicated professional with solid experience in office work and management.
Summary of Qualifications
Over 15 years of experience working as retail management/operations/support specialist.
Extensive experience managing profit centers in a variety of industries.
Solid knowledge of finance, retail operations and human resources.
Possess a positive attitude, highly motivated and driven to succeed.
Well-organized, self-motivated individual with ability to rapidly learn new tasks.
Track record for consistently meeting goals and delivering a high level of job performance.
Proven ability to build strong customer/client relationships.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, and Live Meeting.
Professional Experience
Cherokee Water Company 2014-Present
Administrative Assistant Longview, TX
Developed a new inventory system for merchandise purchased by the Company for resale.
Implemented a new system for storage units owned by the Company to rent to Leaseholders.
Work with Shareholders with annual leases and payments made to the Company for lease renewals, boat and automobile decals and privilege cards.
Work with dispatch system to dispatch Lake Patrol and Maintenance crews to issues around the Lake.
Turnure Telecom 2010-2013
Office Manager Redmond, WA
Manage an office for a telecommunications company with over 25 employees across Washington and Oregon.
Implemented new A/P and A/R procedures within 90 days of hire, resulting in increased annual revenue of 12%.
Facilitated introduction of a new payroll, expense, and budget management software increasing efficiency and reducing spending by 18%
Montana Independent Living Project 2008- 2010
Office Manager Helena, MT
Led and managed nine employees.
Developed and implemented refined financial controls in relation to payroll/financial presentations for board meetings.
Called upon to testify at Legislative events regarding client/financial needs as well as presenting informational guides for organization.
Key decision maker in absence of Executive Director.
Helena Middle School 2007-2008
Logistical/Administrative Support Helena, MT
Developed & coordinated schedule and facility usage parameters for entire complex.
Supervised and analyzed achievement status and success plans for students. Created and refined reports to track student activities to ensure a safe educational environment. Strategized and implemented facility record archives and entry/exit processes for students.
Vann’s Appliances 2004-2007
Operations Manager Helena, MT
Managed, trained and evaluated over 15 employees concurrently.
Refined and deployed advanced cycle count analysis which was implemented and resulted in 25% drop in shrinking.
Introduced time sensitive inventory receivable reviews to ensure accuracy and increase monthly available cash flow.
Led accounts payables and receivables for multi point distribution liquidity optimization.
Managed and motivated a sales team that achieved the highest sales rankings among all stores in the district.
Developed and performed innovative payroll management for entire company.
Helped redesign the Audio / Visual room to enhance customers experience and increase sales.
Shields Optical Lab 1996-2004
Office Manager Tyler, TX
Managed, trained and evaluated over 8 employees concurrently.
Maintained A/P, A/R, and Payroll, as well as Hiring and Terminating employees
Implemented an optimized inventory system to control loss.
Assisted customers with frame fittings and sales of optical wear.
References available upon request.
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