Team Leader in Wipro LTD.

Sourav Ghosh

E-mail: ***************@*****.*** Mobile: 833-***-****

Objective

Position where I can effectively utilize my expertise in customer service and sales to attain professional excellence benefitting both the organization and myself.

Work Experience

Organization

Designation

From-To

Duration

Wipro BPO Ltd.

Team Leader

Sep 13 – Oct 15

25 Months

Wipro BPO Ltd.

Senior Associate

Aug 08 – Aug 13

60 Months

IBM Daksh Business process Services Pvt. Ltd.

Executive – Operation

May 07 – Aug 08

14 months

Sparsh Intelenet BPO Services Ltd.

Customer Support Associate

Sep 06 – May 07

9 months

Job Responsibilities

Currently managing a team of 30 heads.

Responsible for maintaining performance dashboards, motivating and counseling team members for performance.

Support and manage production in case of absenteeism and handling escalations.

Training and mentoring new agents and refreshers for the team members.

Responsible for managing attendance and performance improvement plans.

Educational Qualification

Schooling:

Examination Passed

Year of Passing

Board

% of marks

ICSE

2001

ICSE, New Delhi

70

ISC

2003

ICSE, New Delhi

62

Graduation:

Name of Degree

Hons. In

University

Year of Passing

% of marks

B.Sc.

Economics

Calcutta University

2006

40.4

Post-Graduation:

Name of Degree

Specialization

Institute

Year of Passing

% of marks

MBA

Finance

Symbiosis Centre of Distance Learning

2013

74

IT Skills

Microsoft Windows XP, MS Office 2007 including Excel, Adobe Photoshop

Projects Done

LEAN Trained and participant for a project benefitting the client with $34872 annually.

Case Installation testing Lead for Wipro-US Healthcare process for National and Key accounts - $142500 for a four month period.

Extra-Curricular Activities / Achievements

Student Organizer at College and school fests

Won in several quiz and debate competitions including quizzes held at St. Xavier’s College, Sri Aurobindo Institute, Scottish Church College, Presidency College

Participated in several sports events in various inter-school and inter-college competitions.

Personal Details

Gender : Male

Date of Birth : Feb 27, 1985

Language Proficiency : Bengali, English, Hindi

Passport No. : N3575345

Hobbies : Music, Computer Games, Photography, Movies

Permanent Address : Kl-1, Jagatpur Road, Ganga-Jamuna Apartment, Flat No. B-2/3, P.O. Gauranganagar, Kolkata – 700 159

References

Available upon request

I hereby declare that all of the aforementioned information is true to the best of my knowledge.

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