Customer Service Sales

Cathy Milano

Residency Counselor - The Clare

Park Ridge, IL 60068

***********@*****.*** - 847-***-****

Sincere, dedicated and goal oriented individual seeking a dynamic career within the Senior Services Industry. My drive for exceptional customer service along with my budgetary management skills and proven sales ability, will help build census with solid financial growth. Authorized to work in the US for any employer

WORK EXPERIENCE

Residency Counselor

The Clare - Chicago, IL - August 2014 to Present

Discover the wants and needs of prospective residents and strive to find appropriate solutions. Serve as

"industry expert" to all seniors, specifically life care prospects, with regard to complex CCRC details. Nurture relationships, overcoming objectives to meet customer expectations resulting in closings. Maintain database and exceed budgeted goals, most recently recognized with community record for most sales in 1 month achieving 5 sales in September, 2015.

Director of Sales

Sunrise Senior Living - Buffalo Grove, IL - April 2012 to August 2014 Responsible for census growth and ensuring budgeted occupancy goals are exceeded. Create and carry out marketing plans for professionals as well as prospective residents and families. Remain expert and resource in the senior services industry. Prepare and maintain all database and reporting requirements as well as move- in documents as required. Achieved 100% occupancy and established wait list exceeding budgeted sales and occupancy goals.

Director of Business Development

MB Associates - Chicago, IL - December 2011 to April 2012 Responsible for managing all aspects of organization's marketing effort. Negotiate and maintain service contracts with various organizations, government agencies, and other payers. Admissions Coordinator

HCR ManorCare - Naperville, IL - October 2009 to December 2011 Develop and maintain relationships with patients, family members and referral sources. Responsible for building the center census. Determine clinical appropriateness for facility placement and confirm valid payer source. Ensure facility remains "tour ready" at all times and maintain 80% tour closing rate. Manage data

(customer satisfaction, inquiries, admissions, discharges and referral sources) and create necessary reports. As Patient Advocate, welcome residents and family members with focus on over the top customer service. Responsible for timely completion of necessary admission paperwork; discuss facility policies and procedures, residents' rights and responsibilities with residents and family members. As Certified Nursing Assistant Preceptor provided person centered care, trained new employees providing instruction and evaluation of proper practices as required by firm regulations.

Trading Services Principal

Titan Trading Services - Chicago, IL - April 2004 to March 2008 Consistently remain top sales producer generating in excess of 70% of firm revenue for 4 years. Provide equity, options and futures execution and clearing services as well as custody, capital introduction, leverage and consulting expertise to hedge funds, institutional investors, broker-dealers and professional traders. Continually evaluate existing and potential vendors' products in order to provide the best and most appropriate services to customers. Maintain close relationships with existing and prospective customers through regular personal contact and superior customer service. Develop and implement marketing strategies for presentation at trading expos and marketing events. Supervise registered staff and sales personnel. Oversee regulatory compliance and risk management procedures.

Director of Compliance/Branch Office Manager

Hold Brothers Investment Services, Inc - Chicago, IL - 1999 to April 2004 Introduced and established futures and commodity trading in Chicago office and eventually other branch offices nationwide. Organize and host marketing events to promote firm products and services. Manage 120 proprietary equity traders. Maintain and service customer traders. Maintain firm compliance with all regulatory organizations. Serve on risk committee as well as risk system development team. Director of Operations

Vector Securities International, Inc - Deerfield, IL - 1996 to 1999 Manage trading operations and trading system support staff of 14. Handle contract and price negotiations and maintain excellent relationships with vendors. Perform several compliance tasks with regard to NASD, NYSE and SEC regulations. Manage customer service and sales support staff, continually creating new, unique and efficient ways to service customers. Prepare various progress and performance reports for Executive Committee. Serve on Information Technology Development Committee. General Office Manager/Sales Associate

Cowen & Company - Chicago, IL - 1994 to 1996

Assistant to Branch Manager

Oppenheimer & Co., Inc - Chicago, IL - 1993 to 1994 Compliance Specialist

William Blair & Company - Chicago, IL - 1988 to 1993 EDUCATION

need

Lake Forest Graduate School of Business - Lake Forest, IL 2014 to Present

Certificate in Basic Nursing Assistant Training

Oakton Community College - Skokie, IL

2009

B.A. in Economics

Lake Forest College - Lake Forest, IL

1987

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