Administrative Assistant Customer Service
Resume:
CAROLYN CARTER
Easton, PA **045
**************@*****.***
OBJECTIVE: To obtain a position utilizing my diversified detail oriented skills as an Executive Administrative Assistant.
PROFESSIONAL EXPERIENCE:
H & R BLOCK 01/15 to Present
Bethlehem, PA
Receptionist/Customer Service Professional
Greeting clients in a personalized, friendly, and inviting manner.
Matching clients with the best suited tax professional for their needs.
Scheduling clients how they would like to be scheduled.
Handling client exists by assuring all current and future needs are met.
Maintaining office cleanliness of resources with team members.
ADP 05/07 to 04/13
Parsippany, New Jersey
Administrative Assistant
Provided assistance to the Implementation Department, assisting three Supervisors and the Implementation Specialist Team.
Composed and typed internal and external correspondence, documents, memos and letters.
Answer and direct telephone calls for the Implementation Department, Client Services Department
Maintained the department calendar and coordinated small department events.
and the Sales Help Desk.
Planned domestic and international travel arrangements, processed all travel, and related entertainment expenses.
Processed the weekly totals of the Activity Download Reports weekly using the EPOPS application to show how many new clients the Automatic Data Processing).
Distributed all incoming mail, faxes, paychecks and computer printouts.
Run the weekly totals of the Activity Download Reports on a weekly basis.
Maintained the inventory of office supplies and Federal Express supplies.
Created the 5 Day Start Reports, 5 Day Nac Reports and the Welcome Call Reports daily.
Upload all check signatures and logos for all company codes.
Provided back up assistance to the Sales Help Desk and the Client Services Department.
Organized and schedule meetings for the Department.
Assisted the Full Level Tax Department and the Order Expeditors with inputting new orders for the Implementation Department.
Processed weekly reports utilizing Microsoft Excel and Power Point.
Processed all check signatures request for all new clients.
ADP
Parsippany, New Jersey
Administrative Assistant (long term temporary position) 02/07 to 05/07
Provided assistance to the ES Cash Operations Department.
Answered and directed telephone calls to the appropriate associate.
Sorted and processed incoming and outgoing mail.
Maintained the inventory of the office supplies.
Maintained the department calendar and coordinated small department events.
Created Excel worksheets for various projects.
ADP 01/07 to 02/07
Roseland, New Jersey
Administrative Assistant (temporary position)
Provided assistance to the Corporate Information Security Department.
Worked with the department analyst on a project to get the Information Security Non-Responders list to 99% by sending emails to supervisors and associates in regard to acknowledging the Information Securities Policy.
Updated the Information Security Non-Responders list for all Business Units on a daily basis using Microsoft Excel.
Pharmacia Corporation 04/01 to 5/02
Peapack, New Jersey
Administrative Assistant
Provided assistance to the Vice President and two Senior Product Managers of the
Endocrine Care Department.
Planned domestic and international travel arrangements, processed all travel, and related entertainment expenses.
Arranged all logistics for meetings, conferences and seminars.
Maintained the Vice President and Senior Product Manager’s calendars.
Updated the Adult and Pediatric Genotropin Website Inventory Listing via Internet on a weekly basis.
Organized and maintained all files and files in the department library.
Sorted and processed all incoming and outgoing mail.
Banc of America Securities 10/99 to 2/01
New York, New York
Administrative Assistant
Managed two busy calendars and social schedules for two Managers Directors of Mergers & Acquisitions.
Efficiently planned and coordinated various meetings, conferences, seminars and off site events.
Prepared engagement letters.
Greeted clients and visitors.
Composed and typed internal and external correspondence, documents, memos and letters.
DABS’S Party Planning and Graphical Designs 11/98 to 9/99
Newark, New Jersey
Administrative Assistant
Assisted the President of Party Planning and Vice President of Graphical Designs.
Supervised administrative and clerical support personnel.
Assigned duties and directed activities such as typing, word processing, filing and ordering supplies.
Assisted in various standard-purchasing responsibilities: Preparing purchase requisitions, transportation, delivery documents, and related letters or memos. Completed reports of purchasing activities and costs.
Assisted with the managing of employee benefits, staffing, health and safety, and training/development functions.
EDUCATION: 6/03 to 6/04
Mercer County Community College Career Training Institute, Certificate in PC Applications
Trenton, New Jersey
College of New Jersey 9/88 to 5/91
Trenton, New Jersey
Major: Business Management
COMPUTER SKILLS: Microsoft Word 2007, Microsoft Excel 2007, Microsoft PowerPoint 2007
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