About Myself

oResult oriented professional with sound business knowledge and good analytical, problem solving skills

o2+ years of experience in Business Analysis, Feasibility Analysis and Quality Assurance

Education

University

Course

GPA

Year

The University of Akron, Ohio, USA

Master of Science in Management (Information Systems)

3.5

Dec 2015(Expected)

Jawaharlal Nehru Technological

University, Hyderabad, India

Bachelor of Technology - Computer Science and Engineering

3.5

Apr 2011

University of Cambridge - CIDTT

Diploma in Teaching, Mentoring and Training

-

Nov 2011

Knowledge & Competencies

Agile and Waterfall methodologies SDLC Project Management

Requirement Analysis Technical Writing Technical Support

Content Management Database management QA

System analysis and design SMAC – Knowledge of Social, Mobile, Analytics and Cloud (SaaS)*

ITIL Framework Excellent organizational, interpersonal, oral and written communication skills

Skill set summary

Languages

C, Java, SQL,PL/SQL,HTML

Platforms

Windows, Linux

Others

Adobe CQ5, Siebel-CRM, MS-Office, Ms Visio, MS Access, JMP, TOAD, Rational Rose, Visual Paradigm, Rally, Oracle Designer,Tableau, Team Foundation Server, Citrix

QA Tools

HP Quality Centre, QTP

Domain Knowledge

IT,Capital Markets, Health Care

Databases

Oracle RDBMS,MS SQL Server

Certifications

Oracle Java SE 6 Certified Professional, Jan 2012

ISTQB FL Certified Professional, Sep 2013

Ethical Code of Business Conduct-RISE, Mar 2013

Full Time Experience

SWISSCOM

Business Systems Analyst-Tech Mahindra, India Jun 2013 - Jul 2014

Swisscom AG is a major telecommunications provider in Switzerland. As a vendor, Techm was involved in designing, sales

and order processing through its websites and updating content using management systems such as Siebel CRM, Adobe CQ5.

Worked closely with agile requirement analysis team for web content management release cycles in Switzerland

Assisted in development of CRM user manuals and project documentation with inputs from clients and SME’s

Communicate with clients on a daily basis and handled change requests for back ends in OMS

Assisted project manager with project scoping, project plan, monitoring and milestones tasks.

Facilitate sprint planning workshops and knowledge transfer (KT) sessions for cross training among teams

Technology: Siebel CRM, TIBCO, MS Visio, Adobe CQ5, Oracle RDBMS, TERCO, Orion, Sirius, Lyra, Phoenix, HP ALM, QTP

Tech Mahindra

Systems Analyst – Tech Mahindra, India Aug 2012 – May 2013

Understand client requirements, policies and communicate with off shore team on software enhancements and bug fixes

Assisted in creating the order processing requirement specification document and project charter documents

Ensured CMMI level 5 for my organization by leading knowledge management portal maintenance

Co-ordinated with QA cycle and ensured prioritization of defects in tangent with business priorities for every quarter

Technology: Siebel CRM, TIBCO, MS Visio, Adobe CQ5, Oracle RDBMS, TERCO, Orion, Sirius, Lyra, Phoenix, HP ALM, QTP

Part Time Experience

College of Education, The University of Akron

Graduate research assistant-Data Analysis Aug 2015 – Present

Perform data analysis on accreditation of various departments and colleges in College of Education, UA

Analyze, clean data provided and identify discrepancies in enrollment of students every year

Generate reports when requested,resolve issues and provide support service for Infrastructure management

Computer Centre, The University of Akron

Student Assistant Jan 2015 – July 2015

Configured cloud access and office 365 across all faculty and staff email accounts of the university

Call center and technical support assistance for students and faculty of UA with OS Troubleshooting.

Incident management and escalated issues as needed for Network, Springboard and ERP systems

Technology: HTML, ZipIT, Boopsie, Ms Excel, BMC, Office 365, Android, iOS, Windows, Macintosh

Non Profit Organizations

Systems Analyst Trainee- Intern Jun 2011- Jul 2012

Various Non Profit Organizations such as Street Cause, Make a difference etc., recruit college students to assist them in Software development, mentoring and training enthusiastic volunteers.

Participated in agile methodology,product life cycle to design story boards based on course curriculum

Executed and Synthesized- Rural employment program across Telangana as Corporate trainer for CfBT

Technology: Smart Board, HTML, CSS, Java Script, Adobe Flash, Adobe Photoshop, Sony Sound forge

Academic Projects

OGON Lightning Analysis( Tableau,Ms Access) – Analyzed factors effecting price strategies for LED and Non LED products and recommended solutions using data visualizations to get higher sales and margins

UA Mobile Feasibility Survey(SWOT Analysis, BDN)- Proposal for a new mobile application in the University of Akron

Akron Zoo (JMP Tool) -Analyzed the factors, variables strategies to increase the visitor’s percentage at Akron Zoo, Ohio

Insurance Fraud (JMP Tool, MS Excel)-Identified the number of insurance frauds based on various variables

South West Airlines and AirBnB HR Frameworks(SAP HR)- Worked Hands-on principles governing a successful organization

Role of a CMO Project (Report analysis) -Applied principles learnt in Strategic marketing to real time markets

Web Address Book (ASP.NET,C#,SQL Server)-Implemented Web-address book for students in my under graduation

Professional Honours and Extracurricular activities

STAR rated employee in Telecom vertical, Tech Mahindra

Stood 2nd in Mathematics Olympiad conducted by Unified Council-BMA

Contact this candidate