Customer Service Sales

Guinever Cadiente

***** ******** **. **, ********** WA 98383

****************@*****.*** Mobile; 360-***-****

CAREER OBJECTIVE

Versatile and self-motivated professional seeking new challenges in the fashion, retail, and advertising industry, where experience in, management, problem solving, and customer service skills will be utilized and advanced.

EXPERIENCE

Store Manager Forever 21 Silverdale, WA Nov. 2011 - May 2015

Managed five part management team with a staff of 20-25 associates.

Knowledgeable in Loss Prevention: Successfully decreased shrink by 85% from 2.5% to 0.37% .

Achieve company sales goals and expectations: annual $3.0 Mil trending at a 5.2% increase and increase of sales by 10% units per transactions and average dollar sales

Ranked #2 in email capture throughout the district at 25% Year to date

Responsible for executions of visual presentation, promotions and Markdowns.

Managed total office level operations, including staff hiring, payroll and accounts.

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Visuals Macy's/Independent Silverdale, WA Aug. 2011 - Jan. 2012

Visual Presentations for GB/ Mark Ekco/ Steve Madden

Ensured follow-up on execution of product flow and presentation.

Followed up on Store execution of visuals and completions of marketing programs.

Store Manager Aeropostale Silverdale, WA Feb. 2006 - Oct. 2010

Interviewed, hired, trained, mentored, coached and evaluated performance of 15+ associates and four part management team to align with company expectations.

Handle budget planning and tracking, accounting, schedule, and payroll Under +25% Year to date

Responsible for conducting walkthroughs with district managers to develop presentation strategies and identify visual merchandising opportunities.

Successfully increased annual inventory turns under 1% 4 years in row

Achieve company sales goals and expectations; ensure adequate zone coverage for sales floor, and holding team accountable for making and driving sales goals. 3 years of positive percent to Last year Comp

Internal promotions two associates to Sales Lead and two to Assistant Manager

Ensured executions of visuals, promotions, and Markdowns

Store Manager Rave Silverdale, WA March. 2005 – Feb. 2006

Previous Worked with company: Sep. 1995-Oct.2001

Managed 12+ associates and three part management team.

Maximized sales by coaching team in product knowledge and selling techniques.

Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.

Established sales goals, managed budgets, schedule and payroll.

Worked with assistant managers with merchandising and visuals throughout WA.,CA, and CO.

Manager / Marketing Director DMF Enterprises LLC Commerce, CA Sep. 2002 – Feb. 2005

Schedule, prioritize and planning for office assistants and work crew.

Assist with marketing strategies and programs that ensure a competitive edge.

Managed total office level operations, including staff hiring, payroll and accounts.

Operated office equipment such as multi-line phones, facsimile machines, copiers, and phone answering systems, and used computers for spreadsheet, word processing, database management, and other applications.

EDUCATION

Olympic High School, Silverdale, WA

High School Diploma, 1993

HONORS

Sales Bonus 2014 Forever21

Performance bonus for exceeding annual sales goals Aeropostale, Dec. 2006, 07, 08, 09

Inventory reduction bonus, Aeropostale, December 2007, 2008, 2009, 2010

REFERENCES

Available upon request

Contact this candidate