Customer Service Representative

LINDA AGUILAR

***** ***** ** ***** **** Forest, CA 92630

Cellular: 714-***-**** E-mail: **********@*****.***

SUMMARY OF QUALIFICATIONS

An energetic, self-motivated professional with proven expertise has resulted in excellent qualifications relating to ACCOUNTING, CUSTOMER SERVICE, PUBLIC RELATIONS, TRAINING and OFFICE MANAGEMENT. Exceptional bilingual communication skills, with superior analytical ability. Efficient and detail oriented with superb time management talents. Enthusiastic, motivated and self-accountable, with a flexible attitude.

Function well in positions requiring accuracy and resourcefulness. Resolve problems with tact and diplomacy. Ability to self-prioritize workload and motivate others. Quickly establish a strong working relationship with clients and supervisors. Interface effectively with all levels of management, personnel and clientele from diverse backgrounds and disciplines. Present a positive company image at all times.

Key Strengths Include:

Work well independently or in a team environment.

Accurate and efficient, complete all tasks within schedule.

Deliver quality customer service with the ability to meet or exceed client expectations.

Exemplary management skills in the coordination of multi-task responsibilities.

Function well in positions requiring quality and resourcefulness.

PROFESSIONAL EXPERIENCE

DMV CLERK / ACCOUNTING CLERK Rancho Santa Margarita Honda - Rancho Santa Margarita, CA

Process all DMV documents/contracts and filing for 200+ vehicle transactions monthly plus dealer trades. Complete all accounting duties including journal entries for all vehicles that are wholesaled. Reconcile bank statements. (2012 to Present)

Assist the Business Manager/Controller with financial statements.

Received promotion from part-time position.

BOOKKEEPER Daytona Automotive - Santa Ana, CA

Performed multiple administrative, accounting, operational and customer service duties for this provider of automotive repair services. Compiled daily, monthly and yearly financial records. Prepared deposits and conducted bank reconciliations. Answered telephones. (2008 to 2012)

Interacted closely with both vendors and clients regarding payables and receivables.

Calculated payroll for hourly and salaried personnel.

ACCOUNTS PAYABLE Hopkins Real Estate Group - Irvine, CA

Completed daily processing of accounts payable. Established optimal payment schedules for vendors. Received and verified invoices against purchase orders. (2007 to 2008)

Managed a weekly check run of vendor checks for mailing.

Maintained all A/P files and records.

QUALITY ASSURANCE AUDITOR Aames Financial Corporation - Irvine, CA

Received and evaluated loan packages. Assessed credit information and re-underwrote loan packages as needed. Reviewed all documents for compliance with state and federal regulations. Analyzed appraisals to confirm that necessary prudent standards were applied and property valuation was properly based on available information. Recalculated APR. Validated documents to ensure the accurate and timely credit decision process. (2005 to 2007)

Prepared findings in the Cogent QC System to ensure proper tracking and reporting on each loan while consistently maintaining quality control.

Worked closely with other company representatives to complete loan package evaluations within strict timelines and with the utmost accuracy.

Continued . . .

LINDA AGUILAR PAGE 2

PROFESSIONAL EXPERIENCE (Continued)

AUDIT CLERK/CUSTOMER SERVICE REPRESENTATIVE Mandalay Mortgage 430 Exchange - Irvine, CA

Audited files for any fraudulent activity. Obtained an ELR Report for each file to verify borrower information and the accuracy of social security, personal information, bankruptcy, foreclosure and notice of defaults. Confirmed employment, rental payments and mortgage payments. Forwarded loan to underwriter for approval. Promoted from Customer Service. (2004 to 2005)

Customer Service Representative duties included entering all client information into the computerized system and obtaining credit information.

LOAN PROCESSOR/CUSTOMER SERVICE REPRESENTATIVE Citicorp Trust Bank, FSB - Irvine, CA

Completed loan processing for residential refinancing and debt consolidation. Worked closely with reporting agencies to verify loan application and credit information. Ordered current titles and reviewed documents for content and accuracy. Obtained all payoff demand information, appraisals and other documentation as needed.

Began tenure with the company as a Customer Service Representative. Worked closely with clients in consolidating high debts with mortgages into a single loan. Received and reviewed all loan documents for accuracy and content. Verified amounts, created checks and approved for release any items relating to the funding appraisal invoicing process. (2002 to 2004)

Interacted closely with clients to resolve loan document discrepancies.

Maintained an extensive tracking system for loan documents, funding and closing.

Conducted heavy faxing and data entry duties, and maintained client package filing system.

ACCOUNTING ASSISTANT Crank Bros. Deck Company - Costa Mesa, CA

Organized AP/AR for this deck resurfacing company with annual sales of $1 million. Coordinated the accurate and timely costing process for preparing project invoices. Prepared monthly statements and verified daily bank deposits. Completed coding and inputting of invoices. Prepared expense reports and contracts and performed check runs. (2001 to 2002)

Researched open receipts, verified amounts and corrected discrepancies.

Input journal entries and checked voids/reissues.

EXECUTIVE ASSISTANT Hobbs Herder Advertising - Newport Beach, CA

Assisted the Executive Vice President and ten Marketing Directors with all aspects of travel arrangements and weekly expense report preparation. Processed seminar tickets weekly and prepared a monthly detailed accounting of sales. (2000 to 2001)

Built clients’ lists utilizing ticket sales information and sent tickets/letters of confirmation.

Maintained a calendar of seminars and notified clients of changes in venue/arrangements.

ACCOUNTS RECEIVABLE/CUSTOMER SERVICE Jillson & Roberts Gift Wrap - Irvine, CA

Assisted clients with telephone orders. Resolved any issues promptly and satisfactorily. Prepared and processed statements/invoices. Completed account credits and debits. (1999 to 2000)

OFFICE MANAGER Crank Bros. Roofing - Costa Mesa, CA

Diverse duties included managing payroll, balancing monthly books and maintaining files. Prepared AP/AR and sales contracts. Produced cost accounting on each project. (1996 to 1999)

OFFICE CLERK McDonnell Douglas - Long Beach, CA

Prepared correspondence and contracts. Maintained parts inventory. (1990 to 1994)

EDUCATION / TRAINING

Various DMV Classes

Graduate Milikan High School - Long Beach, CA

Computer Skills: Word Excel Access QuickBooks ADP Lotus WordPerfect Keyboard 55 wpm

Bi-lingual: Spanish and English Open To Travel/Relocation

REFERENCES: Available upon Request COMPENSATION: Open to Negotiation

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