Customer Service Sales

Nicole Green

*** ********* **. *********, **, ***01 817-***-**** ***********@*****.***

Objective

Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

Education

Timberview HS 2005

Art Institute of Fort Worth 2009

Skills & Abilities

●Strong Interpersonal communication skills.

●Problem analysis and problem solving.

●Organizational skills and customer service orientation.

●Initiator

●Positive attitude/image – Collaborative and flexible

Experience

sALES rEPRESENTATIVE SceNTSY September 2011 – Present

●Prepared effective action plans and schedules – Participated in marketing plan design and execution.

●Perfected knowledge of product, market, and sales strategy.

●Took part in trade shows and other marketing events.

●Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

●Handled and resolved any complaints or concerns from customers.

Wheel chair assistant Prospect September 2008 – January 2009

●Trained and coached team members to deliver a high standard of customer service.

●Wrote and kept accurate records of discussions and correspondence with customers.

●Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

●Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments

Security Guard G4S September 2006 – June 2008

Identify suspicious activities and guard against illegal actions such as violence, threats, thefts, criminal behavior, and regulation breaches.

Report and document security statuses.

Actively manage and perform actions required to secure an environment such as patrols, investigations, active presence and operation of security equipment.

Projects strong customer service skills – Active listener, tactful, diplomatic and articulate.

Customer Service AMC Movie Theather September 2001 – September 2006

Investigated and resolved service issues and/or product problems.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Communicated directly with customers by phone, electronically or face to face.

Met with other team managers to discuss possible improvements in customer service and company’s products.

References upon request

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