Human Resources

Coline Jerome

561-***-**** ******.******@*****.***

www.linkedin.com/in/colinejerome/en

Human Resources

Client services specialist with management experience. Strong interpersonal skills with paralegal certification. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction by 30%. A self-starter and quick learner. Versatile skill set with experience in customer service, written and oral communication. Received multiple acknowledgements for excellence in client relations. . Recognized skills in mentoring and employees, and in leading team projects.

Talent Acquisition and Interviewing

Employee Training & Development

Organizational Communications

Policies, Procedures & Legal Compliance

MS Office Suite and Mac Applications

Job Description Writing

Project Development and Implementation

Communication Skills

Onboarding and Retention

Florida Notary Public

Records Maintenance

EDUCATION

Master of Business Administration with Dual Specialization in Mass Communication & Media Management and Human Resource Management

Lynn University, Boca Raton, FL Expected Graduation December 2015

Bachelor of Science in Political Science & Public Administration

Florida A & M University, Tallahassee, FL August 2009

PROFESSIONAL EXPERIENCE

Law Office Boca Raton, FL.

Certified Paralegal August 2009 – Present

Managing solo practitioner's law office. Managing personal injury files from inception to completion.

Performing intake for all new clients and scheduling consultations.

Recruit, interview, and select possible new hire for attorney approval.

Create and maintain employee-training guide.

Liaison between attorney, insurance adjusters, and clients.

Recording and monitoring court appearances, pleadings related to scheduled events, and tracking deadlines. Keeping clients informed of all scheduled events.

Built relationships with referral sources to increase the firm’s revenue by a record of 35%.

Florida Department of Education Tallahassee, FL.

Customer Service Representative October 2008-August 2009

Provided accurate and timely information to participants regarding the McKay Scholarship Program. Served as the liaison for Haitian-Creole speaking parents/guardians while filing time-sensitive intent applications on behalf of students. Translated documents from English to Haitian-Creole.

Implemented and supervised new scanning project, which included 1,163 schools and over 26,000 students while effectively delegating and motivating team members to achieve on time project completion.

Assisted in the facilitation and enforcement of all tasks related to the McKay Scholarship program including data management, faxes and mailed documents, provided technical support to all participants; maintained and validated data, assisted with preparing meeting plans and materials.

Reviewed documentation from participating schools to insure that they have met state compliance requirements.

Personal Interest: PHR, Staffing,Employee Benefits, Employee Safety & Workman’s Compensation FMLA, ADP,HRIS Systems, Performance Evaluation and Talent Management, and Employee Relations

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