Customer Service Pharmacy Technician
Resume:
Holly Willis
Redford, Michigan ***39
*********@*****.***
I have more than 10 years of experience as a Medical Secretary, insurance clerk, pharmacy technician and ward secretary. I am proficient in MS Windows, OakChart, Invision, OS-1, Outlook, Power Point, Adobe, Excel, MS Word, MS Office Suite, Soarian and IBM Applications. A typing speed of 60 WPM, experience scheduling appointments, admissions, discharges, texting, internet searches and usage, demographic updates & entry, alpha and numerical paging, prior authorization. Proficiency in typing, faxing, Xeroxing, filing, dictation, transcription, supply orders, inventory, draft of letters, memos, inter-organizational communications, AHA CPR, AED, shipping & receiving, document scanning and proofreading.
Skills
Keyboarding 60wpm fax, Xeroxing.
Filing, data entry, dictation, transcription, shorthand, Dictaphone.
Office organizational skills, supply orders, postage meter, calculator, adding machine, typewriter, proofreading.
AP/AR, intra-organizational forms, INS, internet, mail sorting/distribution, professional multiline telephone answering.
MS Windows, OakChart, Invision, Outlook, Power Point, Adobe, Excel, MS Word, MS Office Suite, IBM Applications.
OS-1, Careplus (hospital software), GroupWise, HCFA 1500 form processing, MediMedi Advance, Peoplenet.
Access, Visio, PC LAN, online billing, claims processing, completion of forms for insurance, return to work, health care and calendaring.
Various administrative duties such as facsimile, Xeroxing and demographic entry with updates to existing files and creation of new files.
Interpretation of Managed Care contracts and other third party payer contacts in order to secure correct authorization and/or referral.
Assures authorizations/referrals and re-authorizations are obtained and secured for patients.
Obtains appropriate clinical data for admission and out-patient surgery.
Verification of eligibility and benefits of patient plans to assure proper processing of referrals.
Informs patients of delays due to eligibility or benefit issues within forty-eight hours.
Education of patients, staff and physicians on latest insurance requirements with respect to the referral process or prior authorizations.
Usage of CPT and ICD-9 codes for diagnosis and procedures with accuracy.
Boarding of all surgeries at appropriate facilities.
Provides patients with date of procedure, when and where to report, and assures that cardiac clearance has been obtained.
Preparation of tentative schedule for operating room twenty-four hours in advance, works with surgical department to ensure appropriate equipment is available for procedure.
Compiling of statistical and other required data as necessary in addition to attendance of mandatory training programs.
Maintenance of files; scheduling of appointments, organization of workload, usage of customer service skills with internal and external customers for any interactions.
Uses a computer to perform required duties and knowledge of typewriter use.
Professional screening with confidential, and triaging of sensitive phone calls.
May perform functions related to business activities including, but not limited to, patient appointments, registration, medical record management, cash collections, phone communications and office maintenance.
Actively participates as a team member, including mentoring new employees.
Performs other related duties as assigned.
Professional Experience
Botsford Hospital Pharmacy May 2015 to June 2015
Big Smiles Dental Care January 2015 to March 2015
Oakland Regional Hospital September 2013 to March 2014
Henry Ford Hospital Jan 2013 to Jan 2013
Medical Secretary II
Oakwood Hospital & Medical Center Mar 2008 to Jan 2012
Ward Secretary
Proficiency of hospital software programs.
Cross trained on Medical/Surgical units, (ICU, CCU, CVCU, ISU (short stay surgery, emergency procedures); coverage when staffing shortages and overtime as needed.
Multiple line professional telephone coverage, entry of physician orders, proofreading, work orders, faxing, Xerox, willing to work over when needed.
Customer service for patient’s and family, admissions and discharges, email communications.
Schedule appointments, admissions, discharges, demographic updates and entry, alpha and numerical paging.
All other duties as assigned.
Meijer Pharmacy Jan 2007 to Jan 2008
Pharmacy technician
Pharmacy technician filling prescriptions, point of sale computerized cash register duties.
Mixing, calculating, proofreading physician prescriptions.
Customer service, stock inventory, ordering of medications, prior authorization of insurance rejections, input and update of insurance information, overhead paging.
Order processing and assistant to pharmacist. (16 hour position while attending college).
Middlebelt Dermatology Feb 2005 to Aug 2005
Insurance Clerk
Scheduling of outpatient doctor appointments, computerized billing.
Online processing of co-pays and multiple line professional telephone answering.
AP/AR, entry of demographics, postage meter, office organization. (Position lasted six months).
Henry Ford Hospital Mar 1990 to Jan 2002
Medical Secretary II
Typing, faxing, Xeroxing, filing, dictation, transcription, supply orders, proofreading.
IBM Applications, mail sorting and distribution, maintenance and update of patient demographics.
Intra-organizational communications between staff and patients.
Letters, memos, health and insurance form completion.
Scheduling of clinic visits, admissions.
All other duties as assigned.
Education
Master of Science, Social Work, Addiction Counseling 2012
Medical Billing & Coding Diploma w/honors, Everest Institute of Technology 2004
Bachelor of Science, Organizational Administration, Central Michigan University 2003
Pharmacy Technician, Academy of Health Careers 1993
Administrative Secretary Diploma w/honors, Sawyer Business School 1985
Associate of Science, Wayne County Community College 1982
References Available
Volunteer Activities
Providence Hospital, Karmanos Hospital, Oakwood Hospital, Hospice of Henry Ford Health Systems
Contact this candidate