Customer Service Support

Brandon L. Taylor

Phone 210-***-**** Email: ***********@*****.***

Transportation/Logistics Specialist

Dedicated and motivated professional with a strong background in Transportation Logistics, Movement Support Services, and Organizational Leadership. Years of successful experience consulting on multifaceted projects, streamlining internal processes to enhance overall productivity, and fostering positive relationships with a wide range of key business partners. Consistently recognized for outstanding contributions to the bottom line. Solid reputation for resolving complex issues. Commended for organization, efficiency, and priority management skills.

Areas Of Expertise

Operational Support

Strategic Planning

Logistics & Scheduling

Project Coordination

Resource Allocation

Customer Service

Computerized Tracking Systems

Hazardous Materials Certifier

Supply Chain Operations

Transportation Services

Equipment Maintenance

Data Entry & Reporting

Performance Evaluation

Training & Team Building

Inventory Control

Records Management

Quality Assurance

Regulatory Compliance

OSHA Standards

Process Improvement

5-S LEAN Initiative

Professional Experience

Exelis Inc. 1/2012-05/2015

Movement Control Specialist – LOGCAP Cargo Department

Deployed in support of Operation Enduring Freedom at Bagram Airfield, Afghanistan. Responsible for compiling daily, weekly, and monthly reports to help identify and reconcile discrepancies. Certify and inspect Hazardous Materials shipments Department of the Army course AMMO-62(CFR-49 compatible) certification valid until 04/20117. Conducted operations meeting and deteremined workload and schedules for team members daily task assignments. Strategically deteremined customers mode of transportation for shipment cost and speed efficianciesPerform physical inventories, coordinate with electronic inventory systems, and process various cargo and personel manifests. Conduct inspections of cargo shipments and adhere to regulatory standards and guidelines. Effectively control expenses and utilize government-owned and contracted aircraft to optimize weight and size limitations. Consolidate shipments and verify data within the Defense Transportation Service (DTS). Maintain records and ensure the accuracy of all documentation. Train, mentor, and direct a team of staff members within the cargo department.

BAE Systems Inc. 8/2010-8/2011

Heavy Equipment Mechanic – RG33 Individual Suspension Modification Team

Deployed in support of Operation Iraqi Freedom, Operation New Dawn as well as Operation Enduring Freedom in both Iraq and Afghanistan. Completed equipment repairs and performed over 150 safety and performance modifications to various fighting vehicles. Participated and oversaw the decrontruction and reconstruction of RG33 MRAP fighting vehicles. Responsible for troubleshooting systems and working collaboratively with team members to meet operational objectives and deadlines. Participated in process inprovemnetsin the areas of speed and efficiency while maintaining OSHA safety standards. Addressed a variety of mechanical issues to include pneumatic system leaks, electrical system faults, engine and transmission problems and transfer case malfunctions. Utilized overhead cranes, forklifts, ladders andassociated safety equipment. Promoted 90 days into the project to a team that specialized in complex issues.

DynCorp 7/2009-8/2010

Sr. Movement Control Coordinator

Deployed in support of Operation Iraqi Freedom, Operation Enduring Freedom, and Operation New Dawn in Kuwait to process and aid passengers deploying into the Iraq and Afghanistan war theaters. Timely processed an average of 68,000 personnel per month into the Iraq and Afghanistan war theatres. Helped design a new process that decreased average wait time for all passengers from 5 days to 2 days and space available passengers from 10 to 12 days down between 5 and 7 based on destination. Prioritized movements, allocated resources, coordinated schedules, approved manifests, trained new personnel and planned follow on travel for passengers. Briefed groups of passengers ranging from 5 to 250 on in flight emergency procedures, flight schedules and how to navaigate the theater gateway process. Maintained an accurate passenger backlog and reported daily to the U.S. Air Force Theater Command. Awarded numerous accolades and coins by various military organizations for going above and beyond basic assistance.

CAV International 3/2009-7/2010

Cargo Processor/Special Handler – Aircraft Services Team

Deployed in support of Operation Iraqi Freedom and Operation Enduring Freedom in both Kuwait and Alaska. Packaged and handled hazardous, dangerous, and sensitive materials. Adhered to regulatory guidelines, completed daily inventories, oversaw manifests, and entered data into DTS systems. Excelled in a high ops tempo environment. The operation in Kuwait at that time was the busiest military arieal port in the world. Promoted to special handler 60 days after arriving in Kuwait. Helped create and institute a new vehicle inspection process lowering overall port hold times for military equipment. Oversaw and coordinated the safe loading and unloading of military and contracted aircraft. Operated various types of material handling equipment to include forklift and K-Loaders.

Education

American University

Business Management Coursework (60+ hours)

Technical Proficiencies

Web GATES Windows Media Encoder Adobe Media Encoder File Transfer Protocol (FTP) INet Auctioneer Application 2. 03E MS Office (Word, Excel, PowerPoint, Outlook) Pinnacle Studio 9

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