Customer Service Sales

Susan Leigh

Brooklyn, NY *****

*************@*****.*** - 917-***-****

Accomplished professional with diverse management experience in client services, service delivery, customer relations, team leadership, and project coordination. Interested in progressive position incorporating customer service, administration and communications expertise.

• Proven record of success in financial customer service, account management, executive communication and administrative support.

• Maintain exceptional customer satisfaction by identifying needs, anticipating expectations, allocating resources and solutions to concerns and problems. Maintain continuity throughout lifecycle of projects and establish lasting relationships.

• Employ natural leadership abilities, training, motivating and mentoring team members, as well as bolstering morale and galvanizing diverse personalities to focus on a common goal.

• Engage strong project organizational skills to ensure deadlines and budgets are properly forecasted and met.

• Core competencies include office management, business and budget administration, recruiting, human resource administration, meeting/event planning, workflow prioritizing, system and process streamlining and productivity improvement.

• Proficient in MS Office (Word, Excel, Access, and light Outlook and PowerPoint). WORK EXPERIENCE

Inspector/Poll Clerk

Board of Elections - New York, NY - September 2013 to Present Responsible for the operation of the ED, including opening/closing polling location, serving voters, and assisting with issues concerning ballot device, scanner and other equipment. Special Events Coordinator

UN Network - New York, NY - September 2010 to Present Participate in coordination of up to 10 annual events, including negotiation for space and preparation of contracts, logistical planning for catering services, audio/visual equipment rentals, set-up and breakdown of equipment, furniture, communications lines, buffet and beverage stations, etc.

• Serve as liaison with vendors/suppliers on event matters, as well as client/sponsor marketing team. Client Services Associate - Client Services Representative (CSR) Department Goldman, Sachs & Co - New York, NY - September 2006 to August 2012 Telecommunications Operator

Telecommunications Department - January 1999 to September 2006 Assisted clients at all corporate levels with their concerns and needs for all financial products. Opened and managed new accounts.

• Served as a direct point of contact for company executives. Acted as liaison between clients, vendors, sales and support staff, and management partners to facilitate information flow.

• Responded to client queries, addressing and resolving concerns in an expedited manner, troubleshooting to prevent future reoccurrences, in order to ensure client satisfaction, retention and referrals, as well as cross- selling opportunities resulting in sustained growth.

• Applied thorough knowledge of products and services, marketplaces, competitor strategies, regulatory trends, and economic conditions.

• Implemented quality assurance processes to improve client experience and drive operational efficiency.

• Provided continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding effective business development strategies, pricing, and market trends.

• Supported marketing/sales strategies, comparing progress against internal metrics and industry benchmarks, focusing on revenue generation, cost control, and client satisfaction.

• Conducted targeted professional recruitment, identified and developed talented team members, and promoted a merit-based climate that rewarded superior performance. Dealt with employee issues, ensuring effective communication and quick resolution of conflicts. EDUCATION

B.A. in Political Science

North Carolina Central University - Durham, NC

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