Customer Service Sales

Executive Resume

Steven Burningham

**** **** ***** ****** *******, South Jordan, UT 84095

Phone: 801-***-**** Email: ****************@***.***

Leadership Profile

Team Leadership and Management, High Volume P & L Accountability, Sales, Business Development, 24/7

Customer Service, Merchandising, Advertising, Marketing, Training, Recruiting, and Motivation

Dynamic go-getter with a talent for driving accelerated growth and maximizing profitability in today’s marketplace. Exceptional skills in innovation, street-savvy decision-making, problem solver, analytical, action oriented, creativity in merchandising, marketing, sales, and identification of new market opportunities. Capable of achieving extraordinary turnaround performance and building a winning organization. Expertise in organizational assessment, project management profit and loss, operations management, multi unit operations, process/procedure development, marketing program development, service implementations, startups, store build-outs, call centers, bank location assistance, acquisitions and turnarounds, regulatory compliance, and employee training. Courageous business leader with excellent insights on how to make the right decisions, at the right time, and for all the right reasons.

Effective use of innovative techniques and programs resulted in the turnaround of a floundering business unit boosted revenues, cut costs, and generated profits, as illustrated below:

Professional Experience

Burningham International Distributors, Inc. Bountiful, Utah

President 2010 to Present

Provided businesses with specialized guidance in organizational assessment, project management, operations management, team management, merchandising, inventory tracking, sales, recruiting, employee training, advertising/marketing program development, process/procedure development, customer service, P&L management, regulatory compliance, acquisitions and turnarounds. Assisted clients in acquiring, opening, and running check cashing, payday loan, title loan, signature loan stores and call centers. Negotiated consulting contracts with prominent companies in the check cashing, payday advance, convenience store, banking, and pawn industries such as Metropolitan National Bank, Bancomer, Banco Popular, The Collateral Lenders, The Check Cashing Place, Kings Jewelry and Loan, California Loan & Jewelry, Central Financial Acceptance Corporation, iFastPay, Greenland Corporation, Advantage Resource Group, SuperPawn (Cash America), EZ Money Check Cashing, Check 4 Cash, The Check Cashing Place, and USA Check Cashing.

Executed due diligence acquisitions of 15 stores for Met Bank in the Bronx, Queens, and Manhattan.

Assisted 25 business owners in multiple states with start-ups of check cashing and payday loan organizations.

Provided operations and sales management training for existing check cashers, convenience stores, pawnbrokers, call centers and banks.

Authored numerous customized manuals for clients with emphasis on business and training encompassing operations, check cashing, payday loan, recruiting, training, auto title/signature loans, safety, and compliance.

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Continental Currency Services, Inc. Santa Ana, California

VP Business Development and Project Management 2002 to 2010

Directed new business development and marketing/merchandising initiatives, including implementation and sales of new products/services such as payday advance, prepaid cellular, prepaid phone cards, prepaid long distance, prepaid debit cards, photo IDs, bill payment, car title loans, auto insurance, and gold purchasing. Directed daily P&L management; built excellent vendor relationships, merchandised products, hands on employees training, coaching, team leadership, customer service, negotiated the best deals to increase profitability. Heavily involved in federal/state government and legislative affairs; monitored regulatory requirements for 65 stores.

Grew sales by $2 million with minimal additional expense through the introduction of new products/services.

Accelerated revenues during tax season by 3.6 percent utilizing a coupon discount program through independent tax preparers.

Introduced and implemented a prepaid debit card program that generates over $1 million in annual revenues.

Increased annual sales by $250,000 by implementing photo ID and check cashing ID programs.

Subleased excess space, generating an additional $150,000 annually.

Generated $150,000 revenue increase in Nevada operation due to rollout of signature and car title loan services.

Targeted Access Media Santa Fe Springs, California

Chief Operations Officer and Project Management 2000 to 2001

Directed and developed an internal and external sales force; provided hands-on training in sales negotiations and contract execution. Carried full P&L accountability; oversaw management of regional offices and assisted them in driving increased sales through inventory management and merchandising. Built excellent working relationships with customers, clients and vendors for mutual benefit. Authored a new delivery schedule program to increase operational efficiencies.

Expanded vendors’ ability to distribute samples in a larger geographical area and implemented new illuminated signage, boosting sales by $2.5 million (42 percent).

Achieved 38 percent increase in vendor delivery and satisfaction by outsourcing deliveries whenever possible and hiring secret shoppers to make sure that vendors’ products were being distributed.

Recommended and implemented initiatives to reduce labor costs, lower storage/warehouse expenses, downsized office space, outsourced billing and collections, and cut transportation costs, saving $600,000 annually.

USA Check Cashing Chicago, Illinois

Vice President of West Coast Region Operations 1998 to 1999

Directed day-to-day operations for 78 company-owned retail stores in the western region–integrated 37 new retail stores into the operation during tenure. Ensured that all stores were operated effectively according to company policies and procedures. Recruited and trained all levels of personnel, from regional managers to tellers. Authored and implemented recruiting, sales, collections, operations, regulatory compliance and safety manuals.

Implemented a program consisting of decreased labor and collection costs and the introduction of new products and services that boosted net sales 15 to 35 percent and cut collections by 8 percent.

Utilized an effective reporting process to ensured successful P&L management for more than $16 million with net profits in excess of 20 percent or $3.2 million.

Reengineered collections processes and procedures for collecting returned checks, lowering return items from payday loans from 22 to 14 percent and check cashing return items from 5.2 to 4.5 percent.

Any Kind Check Cashing Centers Cerritos, California

Chief Executive Officer and Project Management 1983 to 1996

Directed daily operations, managed team members, sales, marketing, project management, accounting, collections, advertising, leasing, insurance, human resources, negotiated contracts and product development for this financial services company operating 75 stores in 9 states. Carried $23 million in P&L responsibility, and managed $17 million in operational and general administrative expenses. Provided oversight for vendor relations/negotiations, security, budget control, franchise renewals, forecasts, hiring, coaching and staff development.

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Produced a consistent annual net income of 18 to 30 percent on regional and corporate levels.

Designed a Returned Items Program that increased collections by 30 percent.

Planned and directed the construction of a multi-state retail expansion, adding 30 retail locations.

Elected president of the California Check Casher Association (1991-1997) and vice president of the National Check Cashers Association (1992-1997).

Recognized as Check Casher of the Year for 1993.

Education

BS in Sociology and Certificate in Criminology, University of Utah, Salt Lake City, Utah 1974.

Ongoing professional development courses, including: incentive pay systems, time management, P&L analysis, employee counseling, leadership, recruiting, customer service, motivation & delegation, managing problem employees, negotiations, communications, goal setting, managing by objectives, staff development, Dale Carnegie management, and effective team building for managers (AMA).

Community Organizations/Activities

Past President, California Check Cashers Association (CFSP)

Past Vice President, National Check Casher Association (Fisca)

Secretary/Board Member, Kings Financial Services

Director/Former President/Member of the Legislative Committee, California Financial Service Providers

Board Member, My Complete Case

Board Member, Choclick Factory

Life Member, National Eagle Scout Association

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