Sales Customer Service
Resume:
Rocky River, Ohio *****
Phone: 440-***-****
********@*****.***
John C. Drozda
Sales / Operations Manager
Solid working experience managing sales support and sales operations with a dedication to customer service, client relationships, administrative and support functions, purchasing, inventory control, implementation of policies and procedures on business services and practices
Strategic Planning Quality Assurance
Vendor Relations Inventory Management
Budget/Forecasting Staff Development
Communication Production
Emco Electric International – Strongsville, Ohio August 2006 – March 2015
Vice President Sales:
Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
Manage customer support. Plan and support sales and marketing activities
Managed top 23 SKU’s for largest steel electrical box manufacturer in the country
Responsible for sales and inventory of largest Canadian electrical distributor
Implemented new sales and order software
Purchasing - Review all vendors weekly and order product requirements needed to meet sales demand
Identify potential new products to add to existing customer offering
Implemented warehouse logistics system into Fishbowl Inventory Software
Install and maintain EDI system for all electronic sales orders and shipments
SKU Planning
Enhanced Service Levels
Madison Electric Products - Cleveland, Ohio August 1997 – August 2005
General Manager:
Manage customer support, Plan and support sales and marketing activities
Organize recruitment and placement of required staff
Establish Organizational structures, Delegate tasks and accountabilities
Establish work schedules, Supervise staff. Monitor and evaluate performance
Work with manufacturer representatives on competitive market pricing and quotations
Set up all new product items and price levels in computer system
Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods
Purchasing - review all vendors weekly and order product requirements needed to meet sales demand
Vendor Negotiations / Contracts - work with existing vendors to lower costs as well as cash discount terms and annual volume incentives
Inventory Control - enter and receive purchase orders as well as schedule and enter all bulk packaging requirements into finished goods inventory. Conduct annual physical inventories for 14 national stocking warehouses
IT System Operations - develop new programs for sales and inventory control for better reporting methods as well as commission reports and customer rebate tracking on monthly and annual basis
Industry data reporting - responsible for reporting and updating NEMA and Trade Service Corp on all new or discontinued products as well as any price changes when required
Web site and catalog design - work with outside vendors on creation of web site, responsible for entering all data as well as updating on an ongoing basis
Attended Industry trade shows
The Halex Company - Bedford Heights, Ohio June 1992 – August 1997
National Sales Manager:
Responsible for all O.E.M. accounts and Electrical Distributor Sales Representatives
Increased O.E.M. Sales to approximately $30 million while successfully implementing an electrical distributor representative sales network
Make joint sales calls with manufacturers sales representatives on new and existing accounts
Attended Industry trade shows
Thomas and Betts Corporation - Strongsville, Ohio August 1989 – June 1992
Sales Manager / Production Planner:
Make joint sales calls with manufacturers sales representatives on new and existing accounts
Responsible for sales and quotations for a national network of electrical distributor sales representatives
Scheduled factory production and shipping requirements for all stocking warehouse representatives based upon monthly sales and forecasts
Inventory Control – work with customers and sales agents to determine proper inventory levels so satisfy local customer demand for same day service
Attended industry trade shows
Adalet -ECM - Cleveland, Ohio November 1982 – August 1989
Sales / Service Coordinator:
Responsible for all inside/outside sales and service for all electrical distributor and consumer representatives
Make joint sales calls with manufacturers sales representatives on new and existing accounts
Quotations for all O.E.M. and Consumer Hardware/ Home Center accounts
Customer Order follow up – Planogramming - New store setups
Work with trade magazines on news releases and ads
Coordinate orders for printed materials, cartons and merchandising displays
Coordinate and attend industry trade shows as well as product and actual booth displays
Assist in inventory and purchasing functions as well as warehouse supervision and freight routing functions
Education
Cuyahoga Community College Parma Heights, Ohio
Sales and Marketing
James Ford Rhodes High School Cleveland, Ohio
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