Change Management, Talent Management & Organizational Development Prof
Resume:
Susan E. DeBourcy, CPLP
Battle Creek, MI 49015
*********@*****.***
TALENT MANAGEMENT & ORGANIZATIONAL DEVELOPMENT
Experienced organizational talent management leader focused on applying best practice organizational design and development, change management, and development and performance practices to optimize employee engagement and performance and drive successful business results.
Change Management
Organizational Design and Effectiveness
Organization Needs Assessment/Analysis
Strategic and Tactical Planning
Culture Change
Executive Coaching
Performance Management
HR Systems Alignment
Learning Strategy, Design, Development & Delivery
Project Management
Business process redesign
Organization and Individual Evaluation, Metrics, & Assessment
Technical Systems Implementation
Employee Engagement and Development
PROFESSIONAL EXPERIENCE
Kellogg Company, Battle Creek, MI March 2014 to Present
Senior Manager, Global Talent & Organizational Development
Leads within Kellogg's Organization Design capability, within the global Talent Management function, with responsibility for leading organizational design, organizational effectiveness, and change initiatives across the business that align to strategic priorities and adhere to best practice methodologies. Consults with business leaders to design strategies that address diverse organizational triggers, serves as the thought-leader on organizational design, effectiveness and change management capabilities and offerings, and develops and delivers training and capability-building programs, tools, resources, and standards. Consults with business partners across the organization on various issues, projects, and capability gaps. Contributes to assorted other programs and initiatives residing with the Talent Management global center of excellence, including culture, employee satisfaction, performance, leadership development, and talent acquisition.
Managed various culture and organization design initiatives in collaboration with business partners across the business, including values refresh and training, employee capability building and leadership development, business process reengineering, and organization redesign.
Led People Team responsible for all Human Resources areas throughout multi-year, multi-phase organizational restructuring program that impacted Kellogg employees, contractors, co-manufacturers and co-packers, distributors, and vendors. Responsible for establishing strategy and leading Organization Design and Alignment, Change Management, Communications, Leadership Alignment, Learning and Performance Support, Workforce Transition, Talent and HR Approach, Compensation and Benefits, and Talent Acquisition work streams.
Led global Change Management Office, responsible for establishing and integrating into the business a customized strategy, model, methodology, and tools, specialist network, and supporting assets, resources, and training for Change Management. Acted as subject matter expert and consultant for change initiatives across the organization.
Awarded the 2015 Leadership 500 Excellence Award by Leadership Excellence and HR.com in recognition for creating and deploying one of the top ten Leadership Development programs among large organizations. April 2015.
Accenture, Arlington, VA April 2011 to March 2014
Manager, Talent & Organization Practice
Designed and managed Change Management, Learning, Organization Redesign, and various additional Human Capital programs to achieve high performance and optimize workforce talent for clients across a variety of industries, using an integrated suite of proven strategies, methods, and tools
Managed all aspects of the organization design, learning, and change management programs for a new, Saudi Arabia-based Chemicals company, including organizational structure development, business process design, and functional and technical training. Target population spanned 26 plants and curriculum included over 450 role-based courses.
Led organizational restructuring, business process optimization, change management, communications, and training programs for Fortune 500 consumer products organization during international supply chain reorganization that included SAP technology implementation and business process redesign. Program scope spanned office and manufacturing locations across North, Central, and South America.
ITT Corporation, Baltimore, MD September 2010 to April 2011
Organization Effectiveness Manager, Global Information Technology
Managed the Organization Design, Training, and Change Management functions for a global, multi-year, organization-wide business and technology transformation program, including SAP implementation, which impacted over 44,000 employees across 30 countries.
Conducted organizational and employee competency assessments, redesigned business processes and roles, developed and delivered leadership development and executive coaching programs, managed project plans across several work streams, and built alignment and agreement with key stakeholders
Developed and managed execution of program-wide and localized training strategy and supported development and delivery of organizational change management strategy
Managed change, training, and communications strategies for corporation spin-off into 3 independent organizations
HCL Axon, Inc., San Diego, CA February 2006 to September 2010
Senior Consultant
Delivered Organizational Change Management and Learning solutions for multiple international and domestic SAP implementations, including 10+-country, 50,000+ end user deployments
Designed pre- and post-go-live training solutions, managed client and contractor resources, and ensured successful training delivery
Architected and managed execution of Change Management and Communications strategies
Computer Sciences Corporation, New York, NY June 2004 to February 2006
Associate Consultant / Business Analyst
Business Consulting Analyst to healthcare organizations undergoing organizational and technological change, including enterprise resource planning application implementations, divestitures, acquisitions, and organizational redesigns
Managed business process design, testing, change management, and training functions for SAP sales force automation program at Fortune 500 pharmaceutical company
Led program management oversight for plant divestiture at Fortune 100 pharmaceutical company
EDUCATION
Northwestern University MS, Learning and Organizational Change, 2014
Princeton University BA with Honors, History; Minor, European Cultural Studies, 2004
CERTIFICATIONS, TRAINING & MEMBERSHIPS
PROCSI
Hogan Assessment Certification
Master Trainer, William Bridges’ Leading Organizational and Individual Transitions (Willam Bridges & Associates)
Certified Professional in Learning and Performance (CPLP)
American Society for Training and Development (ASTD)
Society of Human Resources Management (SHRM) / SPHR credential anticipated in December 2015
RWD uPerform Administration and Development
Assima Administration and Development
Various LMS systems
Lectora
Captivate
Camtasia
SAP MM, PP, PM, FI-CA, SD, CRM MDM Configuration
PMI (PMBOK) methodology
ASAP Implementation methodology
SAP ECC, MDM, BI, BW, BEx, Portal
MS Word, Excel, Access, PowerPoint, Publisher power user
AWARDS AND RECOGNITION
2015 Leadership 500 Excellence Award, Leadership Excellence and HR.com, April 2015.
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