Administrative Assistant Customer Service

NIRMALA ALEXANDER

*** ********** *******, ******, ** K2J 2S7 613-***-****

Email: ***********@*****.***

PROFESSIONAL PROFILE:

I am a well-organized and highly motivated individual with over 10 years of experience as an executive assistant in various supportive roles in Canada. I am a reliable, discrete and tactful self-starter, comfortable with working alone and in a team environment. I thrive in new environments and I am a quick learner who is eager to accept new challenges.

Languages: Bilingual: English, French (CCB Profile)

Training: RSA I/II Typing / RSA II Communications in Business, Advanced Pitmans III Typing (typing speed 80 wpm), RSA I/II Typing / RSA II Communications in Business, MS Office (Word, Excel, Powerpoint, Outlook. Access), Lotus Notes

Security Clearance: Reliability Enhanced Clearance and Secret Level II

EDUCATION

2000 CPE Postgraduate Diploma in Law, Exeter University

1998 BA Upper 2:1 (Hons) in English and Art History and Culture, Lancaster University

1994 Certificate of Higher Education in Combined Studies and Social Studies, University of London

WORK EXPERIENCE

Feb. 2015 to May 2015 Administrative AS1, Department of National Defence, Ottawa, ON

Dealt with HR issues, Deployment, Acting Assignment over 4 months and less than 4 months

Worked in RDIMS

Aug. 2014-Sept. 2014 Administrative Assistant AS1, Department of Health Canada, Ottawa, ON

Attempted to cross over to eradicate use of landlines while considering privacy, confidentiality concerns with regard to information disseminated at the office

Transitioned from Lotus Notes to Microsoft Outlook

Mar. 2014-May 2014 Administrative Assistant AS1, Department of Agriculture and Agri-Food, Ottawa, ON

Worked with the Director and using a bring-forward system with regards to managing her agenda.

Moved to Microsoft Outlook fully and managed flow of incoming and outgoing emails.

May 2007-2013 Acting Cabinet Document Liaison Officer AS03, Department of Foreign Affairs and International Trade Canada Ottawa, ON

Helped launch a collaborative project with the aim of reducing stress in the workforce environment by addressing living. Grass roots initiative.

Co-ordinated Goodlife membership for staff and family members at reduced rate

Co-ordinated a day for medical experts and practitioners to come into office foyer to demonstrate their areas of expertise for all employees in the department

Prepared daily email tips on healthy lifestyle for the division.

Collected information and used for reports, memorandum to cabinet and deck presentations, weekly reports for deputy ministers.

Increased efficiency in the workforce and workers felt supported by management

Minute taking at staff meetings and following up with results and actions.

Created a harmonious working environment with internal and external clients.

Attended bi-weekly cabinet network meetings

Faced a challenge in revamping antiquated templates that were not user friendly.

Took action in soliciting collaboration of internal and external clients resulting in the implementation of a new template that saved the department time and money and ultimately enhanced service delivery.

May 2007 – Apr. 2009 Administrative Assistant to Cabinet and Parliamentary Relations Division (DTL), Ottawa, ON

Acted as the central point of contact with Privy Council Office (PCO), Other Government Departments (OGDs), Central Agencies, and department colleagues. Aware of the need to ensure that the final signed MC/deck makes it way to PCO Cabinet Papers in advance of the Cabinet Committee meeting date.

Established and maintained an extensive network of key contacts, and foster cooperation and sharing of information with senior officials, political advisors, and other government departments. Knowledgeable of the roles and responsibilities of a Cabinet Relations Division and the administrative process related to Cabinet Documents.

Assisted in the preparation and distribution of Cabinet briefing notes for the Ministers, Deputy Ministers, and Senior Management for Cabinet and Cabinet Committee meetings. Applied administrative policies, procedures and directives regarding treatment of secret documents.

Administered quality control process for the office, ensured documentation met professional standards. Consulted with internal and external colleagues and communicated the necessity to respect deadlines and introduced a one-pager to ensure that Translation Department were kept informed of the rules pertaining to page limits.

Respected requirements, making style and content revisions, and identified additional materials/information that should be included within Ministerial briefing notes. Ensuring that communication is key from drafter to division.

Arranged office reconstruction and ensured that each office has C5 (secret CPU) capability. Communicated directly to IT support of the demand placed upon service delivery of secret documents.

2007 AS-01 Administrator to Director, WSR Client Relations Department, Department of Foreign Services and International Trade, Ottawa, ON

Created and implemented filing system for issues relating to the department.

Processed health and medical claims for all employees within the team.

Attended staff meetings and took down action points.

Booked hotel accommodations and registered for training courses.

2006-2007 AS-01 Administrative Assistant to Director of Urban Intermodalism and Motor Carrier Policy, Transport Canada, Ottawa, ON

Managed calendar, planned and organized meetings.

Extensive travel arrangements using the Internet.

Reviewed briefing notes, forwarded to appropriate person for action/approval.

Ensured confidentiality and protected certain documents as required.

Arranged for translation of documents and sent to relevant parties.

Use of CCM mercury to track documents.

Apr. 2006- May 2006 AS-01 Administrative Assistant, Department of Foreign Affairs and International Trade WSR, Ottawa, ON

Planned, organized and coordinated the Director’s agenda/ itinerary.

Coordinated and controlled the flow of the Director’s correspondence.

REFERENCES AVAILABLE UPON REQUEST

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