MARIA GARCIA

*** **** ***** ******, ***** * ● Bronx, New York 10451 ● 917-***-**** ● Cell 646-***-****

● E-Mail: acsh9n@r.postjobfree.com

EXPERIENCE

NYC Self-Employment Work At Home 06/2010-Present

Travel Agent

Researching travel options & presenting the best deals in terms of requirements.

Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties.

Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.

Up selling relevant add-ons, like, insurance, excursions, currency etc. Monitoring bookings throughout the working day.

Negotiating corporate and best rates with hotels. Advising on and organizing visas & passports.

Booking rail, hotel, and domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.

Ensuring travel brochures & promotional literature are displayed prominently. Complying with all relevant laws and travel business legislation. Handling high numbers of incoming calls from direct customers and travel trade.

NYC HRA Home Energy Assistants Program 09/2010-Present

HEAP Data Entry/ Clerk

Coordinates mail for internal and external distributes applications to the appropriate department for application processing.

Monitored cases actions of clients by reviewing eligibility requirements, validation of documents for determination of Home Energy Assistants Program (HEAP), in order to ensure eligibility determinations conform to Federal State local guidelines.

Maintained clients’ cases folders by assembling, collating documents forms making appropriate notations, in order to provide a continuing history of pertinent action cases.

Operates a personal computer system for data entry of clients’ information for retrieval at the HEAP Central Office; Verify clients eligibility for HEAP benefits in the welfare Management system (WMS).

Review and assess case records and WMS printouts to ascertain if the category of assistance is correct.

Medical Insurance and Community Services Administration (MICSA)/Personnel Services

Assistant to the Administrative Assistant to the Director of Personnel 12/2005 - 06/2010

Family Independence Administration/Personnel Administration 08/1997 - 12/2002

Personnel Action Request (PAR) Unit Associate

Provides administrative support for MICSA/Personnel Services Division tasked with the personnel administration and

Employment services for approximately 4,300 employees. Drafts, types, and proofreads memoranda and correspondence

Prepared by the Director

Assists in the collection of information, checking, verifying and preparing documents and ad-hoc reports. Assists with

The Financial Disclosure and Photo ID processes for staff

Maintains a personnel filing system for control and safeguard of personnel records requiring the highest level of

confidentiality including time and leave requests, lateness, and absences of records. Perform administrative functions on behalf

of the Director .

Coordinates mail for internal and external distribution; maintains control items; determines what requires the Director’s

Immediate attention; assigns priority level to ensure orderly workflow

Maintains scheduling calendar for the Director and compilation of materials for scheduled meetings

Screens and monitors telephone calls, provides information, takes messages, refers calls to appropriate

Parties.

Assisted with the preparation of documents for promotions/demotions, transfers, reinstatements, title changes, and position upgrades

Maintained the transfer and resume data bases. Assisted the unit by reviewing resumes and ensuring that candidates’ education

and work experience meets the position requirements

Maintained liaison with program areas, the Office of Staff Resources as well as staff regarding hiring pools, interviews, and

scheduling processing dates for candidates

Assisted and provided direction to candidates in the completion of hiring documentation

EDUCATION

Boston University

Certifícate Paralegal Non/ Complex 2009

University of Puerto Rico, Ponce Puerto Rico

Degree: Double B.A in /Sociology/Criminology, 1986

Harver Institute of Long Island Travel and Agency, 1993

SKILLS

Proficient in Windows, and MS Excel, Sabre; Extensive Internet knowledge. Fluent in Spanish

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