technical and administrative management
Resume:
CURRICULUM VITAE
ERIC NELSON V. ABARQUEZ
Phase 1 Blk 19 Lot 6 Eastwood Greenview,
Sn. Rafael, Rodriguez Rizal
CP# 092********
Date Available: Immediate
PERSONAL DATA
Birthdate June 04, 1970
Birthplace Jose Panganiban, Camarines Norte
Citizenship Filipino
Religion Roman Catholic
Civil Status Married
Spouse’s Name Riza V. Abarquez
SSS No. 33-0342437-7
TIN 127-623-054
EDUCATIONAL BACKGROUND
BS.Computer Science 1988-1992
AMA Computer College
Project 8, Q.C.
Quirino High School 1984-1988
Project 3, Q.C.
Project 3, Elementary School 1978-1984
Project 3, Q.C.
EMPLOYMENT HISTORY
CENTRAL MALL
Cavite, Laguna & Binangonan
Position: Leasing Manager
October 27, 2014 to December 31, 2014
CGI CENTER MALL
Gilmore Ave, Cor Aurora Blvd.,
New Manila, Quezon City
Position: Administrator
June 04, 2013 to October 15, 2014
Duties & Responsibilities
Responsible in checking technical works and building plans, i.e., Electrical, Architectural and Mechanical plans;
Responsible in coordinating with all building contractors. Checks daily job of manpower on duty;
Conceptualizes/prepares Mall’s construction guidelines;
Conceptualizes/prepares Mall’s House Rules and Regulations;
Conceptualizes/prepares Security Personnel’s Duties and Responsibilities; Evaluates security standards of contracted Security agency;
Conceptualizes/prepares Janitorial Staff’s Duties and Responsibilities;
Conducts proper orientation of Mall tenants of House Rules and Regulations. Ensures that all tenants follow construction guidelines from Electrical, Mechanical to Architectural and signage requirements;
Coordinates with accounting department regarding monthly rentals of tenants;
Monitors daily operation of mall tenants based on House Rules and Regulations. Evaluates all tenant’s marketing promotions;
Conducts regular meeting with all Tenants, Security and Janitorial agencies;
Conducts weekly and monthly monitoring of all equipment: Fire pro pump, smoke alarm, electrical breakers, air-conditioning, condensing unit, lighting, water pump and fire cabinet.
BURGER MACHINE HOLDINGS CORPORATION
Franchise Manager
Area: Pampanga, Bataan, Subic Olangapo & Zambales
June 2012- December 2012
Duties & Responsibilities
Monitors sale performance of all areas to ensure that they are geared towards high sales through excellent customer relations, consistent suggestive selling, 100% compliance, continuous image enhancement, Etc.;
Ensures strict compliance of outlets to the Quality of Food, Service and Cleanliness (QFSC) standards;
Evaluates performance of Area Supervisor through their monthly performance report cards;
Monitors the accounts payable & cash position to make sure it is accurate & updated;
Facilitates opening of new areas by coordinating with all Support Department Manager and make sure that all pre-opening activities are done completely prior to opening for the smooth flow of operation. Manages the closing and relocating of outlets in line with guidelines and business development/ expansion plan. Coordinates with Franchise Corporate, Finance and Facilities Department to ensure that all standard operating procedures for the closing/relocation will be followed.
Coordinates with Finance for the preparation of Profit Loss Statement including Accounts Payable, Cash position, Food and Labor Cost analysis, sales analysis, etc.;
Monitors all the reports on ideal outlet staffing to verify sufficiency of manpower.
Enforces the proper use of equipment and its preventive maintenance to avoid breakdown and reduce the cost of repairs.
Guides the Area Supervisor and Crew In-Charge through proper motivation, encouragement, coaching and counseling.
Overseas the overall operations and extends full support & assistance to all his/her Area Supervisor to maximize sales, profitability & achieve the desired efficiency and productivity.
Lotus Central Mall, Imus Cavite City
Administrator Operations
October 2010 to September 25, 2011
Duties & Responsibilities
Ensures the safety and monitors the entire mall operations at all times.
Approves tenant’s layout plan and electrical plan and coordinates with Engineering Department.
Approves tenant’s requests for IDs, work permit and gate pass.
Responsible for the daily monitoring of mall security, housekeeping and engineering department.
Prepares security contingency plan for proper safety of the mall, clients and costumers.
Prepares daily and monthly reports such as Security Checklist, Housekeeping Checklist, Daily Activity Report, Costumer Complaint and Engineering Activity Report.
Closely monitors delinquent tenants, facilitates collections, and recommends possible closure of the same.
Evaluates performance of contractors, security agency & janitorial agency based on standard procedure checklist.
Conducts mall fire drill and organizes fire fighting team and prepares mall layout plan for possible emergencies.
Regular coordination with the local government agencies: Barangay, PNP, TMG and Fire station.
Facilitates promotional and marketing activities of the mall. Ensures safety and proper handling of talents and artists during mall shows. .
Conduct regular meeting with marketing department for the monthly events.
Lotus Central Mall, Imus Cavite City
Administrator Leasing
June 20, 2008-October 2010
Duties & Responsibilities
Takes charge of the Food and Non-food Division, which involves the direct handling of the leasing-related pre-operating and operating requirements pertaining to all general merchandising/non-food tenants categorized in the following areas:
-Recreation/Amusement Centers
-Novelty shops and Toy Stores
-Service Centers/Service Oriented Stores
-Telecoms
-Fastfood Center/Food Court
-Exhibits/Bazaars
Sources, identifies and recommends prospective tenants in all for all the food and non-food/general merchandising areas; Prepares/conceptualizes tenant mix for approval of the Mall Director;
Meets with prospective tenants for preliminary discussion/negotiation of leasable spaces;
Assess and conducts preliminary interview of prospective tenants. Visits existing stores of prospective tenants;
Handles contract management and prepares leasing-related documents such as lease proposals, award notices, etc.;
Monitors the submission of construction requirements and construction status of tenants to ensure that tenants adhere to given deadlines;
Reviews tenants performance based on gross sales, store presentation, contribution and compatibility of tenants to the over-all image of the mall for basis of recommendation for the renewal and non-renewal of lease contracts;
Monitors the over-all presentation/appearance of the mall, particularly the stores’ product mix, store display, signage appearance, etc.;
Coordinates with the Engineering department for the technical and construction requirements of the tenants, based on standard construction Guidelines.
Conducts regular observation tours to determine new trends in the mall industry;
Conduct feasibility study/market research to be able to come-up with an ideal tenant mix to meet the upper class type of market.
Evaluate existing tenants records based on house rules & regulations before renewal contract.
Conducts tenants orientation based on general guidelines, Construction guidelines, Telecoms guidelines and Food Court guidelines.
Approves tenant’s layout plan and electrical plan and coordinates with Engineering Department.
Approves tenant’s requests for IDs, work permit and gate pass.
Responsible for the daily monitoring of mall security, housekeeping and engineering department.
Prepares security contingency plan for proper safety of the mall, clients and costumers.
Closely monitors delinquent tenants, facilitates collections, and recommends possible closure of the same.
Telecom World, Robinson’s Place-Ermita, Manila
November 2003-February 2008
Branch Head/OIC
General Responsibility:
Responsible for ensuring the success of the company’s store. Maintains order and system in the areas of customer service, tenant relations, leasing and all other programs/projects of the company to support and sustain its present market share. Also responsible for ensuring profitable growth of the company for future store expansion, at the right time and level of efficiency.
Specific Duties:
Efficiently and effectively develops and implements approved plans for retail store management with the company’s operation plan;
Efficiently and effectively develops and implements plans for providing customers with appropriate customer service;
Coordinates with other departments in the organization to ensure effective and efficient advertising, promotions, and customer service activities applicable to the store/project;
Conducts necessary research related to retail store management and customer service to ensure continuous improvement and updating of the store’s operation and programs;
Institutes necessary control measures to ensure efficient and effective use of company resources;
Provides appropriate and timely feedback to other departments in the organization for proper action;
Prepares/conceptualizes tenant mix for approval of the Mall Director;Ensures proper implementation of all company and store policies and procedures;
Provide assistance in collection and marketing concerns as directed by Vice President for Marketing;
Coordinates with various departments – Mall Admin, Engineering, Leasing, Maintenance, Janitorial for the store concerns;
Handles all operation concerns pertaining to Exhibit Circle and Pocket Exhibit (House Rules and Regulations, monitoring, confiscation);
Monitors performance of security guards and provides feedback/report to ensure that peace and order in the store is maintained at all times;
Provides effective and efficient assistance to the Operations Manager, and other management officers in relation to business development by supplying relevant information and data gathered from his area of responsibility;
Evaluates, monitors, and provides feedback on the performance of his unit and develops and implements appropriate action to further enhance its performance;
Effectively supervises staff assigned to him; Other tasks as may be assigned from time to time.
Ever Gotesco Malls- Ortigas, Commonwealth, and Manila Plaza
Building Administrator
January 1999-November 2003
Duties & Responsibilities
Mall Tenants
Conducts monthly inspection on tenants leased premises regarding cleanliness, safety and other housekeeping requirements together with the Engineering and Security Department;
Suggests and recommends plans for improvement and beautification of tenants’ display, show windows and the physical appearance of their respective leased premises;
Approves and monitors all promotional advertisement installed inside and outside the mall;
Follows-up tenants regarding collections and coordinate the same with Credit and Collection Department.
Ad Prom/marketing
Coordinates all advertisement and promotional activity of the mall with the AdProm Department;
Coordinates with the City Government for permits for mall sale activities;
Suggests area location for mall activities;
Prepares mall set-up and monitors ongoing shows and activities;
Approves and monitors streamers and posters of tenants being installed in designated locations;
Recommends other activities to promote the Mall.
Housekeeping
Determines the posting and scope of work of janitors;
Prepares schedule of regular housekeeping activities;
Coordinates with Engineering Maintenance all needed repair works for housekeeping (plumbing, carpentry, masonry);
Conducts daily random inspection of building facilities specially comfort rooms;
Submits recommendations to improve, beautify, and upgrade building facilities;
Oversees and evaluates the performance of Garbage Contractor/Hauler;
Conducts regular meetings between the Supervisors and Janitors;
Monitors attendance and tardiness and recommend disciplinary actions through the Janitorial Agencies if necessary;
See to it that agency provided supplies are always available;
Coordinates and monitors regular pest control activities being done by the designated contractor;
Evaluates the over-all performance of the Janitorial Agency.
Exhibit
Secures a copy of Mall Exhibit’s monthly schedule from the Leasing Department;
Implements House Rules and Regulations on exhibit display;
Coordinates with the Exhibit Organizers or their respective representatives on matters concerning the supervision and management of the exhibit in connection with the existing rules and regulations;
Coordinates with the Mall Manager the monthly activities and facilitates approval of exhibit plans and product line;
Confiscates items of exhibitors not included in the approved product line;
Coordinates with the barangay and local police regarding the proper documentation, auditing and inventory of all confiscated items.
Security
Supervision and monitoring of security guards regarding mall operations and exhibit;
Personally coordinates with the local police from time to time for security concerns (especially during red alert codes);
Coordination and monitoring of ADPROM events;
Prepares a copy of guidelines of exhibit ingress and engress;
Coordinates with the Security Agency concerning security operation and conducts monthly security operation meeting and discusses problems encountered;
Screens and interviews security personnel.
EVER GOTESCO MALLS
Housekeeping Officer
December 1998-January 1999
Duties & Responsibilities
Conducts monthly inspection on tenants leased premises regarding cleanliness, safety and other housekeeping requirements together with the Engineering and Security Department;
Prepares suggestions and recommendations for improvements and beautification of tenants display, show windows and the physical appearance of their respective leased premises;
Coodinates all advertisement and promotional activities of the Mall with the AdProm Department;
Approves and monitors streamers and posters of tenants being installed in the designated locations;
Recommends other activities to promote the Mall;
Handles coordination of weekly Sunday Mass.
GOTESCO PROPERTIES, INC.- Head Office
Leasing /Exhibit Coordinator
April 15, 1997-December 1998
Duties & Responsibilities:
Prepares vacancy report/revenue report of all Ever Gotesco Malls for the information of the Corporate Lease Manager;
Handles inquiries for Ever Gotesco Malls and other projects;
Assists in monitoring the submission of construction requirements and construction status of tenants to ensure that food and non-food tenants adhere to given deadlines;
Assists in coordinating with the architectural and engineering department for the technical and construction requirements of the tenants;
Sources/identifies tenants for Ever Gotesco Malls;
Coordinates with the Accounting Department and assists in the monitoring and collection of accounts receivable of tenants (when necessary) in order to ensure updated rental payments;
Prepares/monitors contract of tenants as to the expiration, renewal of each;
Facilitates notarization of lease of contracts of all malls;
Represents the Leasing Department in the padlocking of tenants and inventory of repossessed items;
Conducting market research/feasibility study for the upcoming malls;
Assists in the formulation of ideal tenant mix for upcoming malls.
MCDONALDS INTERNATIONAL, INC.
Riyadh & Al-Khobar, Saudi Arabia
Production Trainer
February 1994-June 1996
General Responsibility: Trains personnel (Swing Managers/crews) on store operations, such as:
Maintenance of store equipment;
Maintenance of store ambiance;
Production control;
Inventory of stocks and products;
Cash handling/cashiering; and
Internal Store marketing
AGE INTERNATIONAL MARKETING
PROCTER & GAMBLE PHILIPPINES
Booking Sales Representative
September 1992-October 1993
Duties & Responsibilities
Field work. Basically performs loading and unloading of merchandise;
Solicits new accounts, ranging from small scale to multi-scale enterprise;
Prepares sales vouchers;
Handles reconciliation of stocks and inventories on sold/unsold merchandise on a daily basis;
Prepares remittance and inventory reports on a daily, weekly, ands monthly basis;
Updates the market on the latest pricing system;
Handles collection of receivables (in cash or check);
Others assigned related to sales.
AMF PUYAT COMPANY
Coronado Lanes, Makati City
EDP Department
Computer Technician
March 1992-August 1992
Duties & Responsibilities
Responsible in the repair/service and maintenance of computer units (i.e., bowling, billiards scoring system);
Responsible in the installation of computer units;
Trouble-shoots computer bug-down problems;
Visits AMF Puyat branches for check-ups of computer units;
McDonald’s OUTLET-SM North Edsa
Part-time Crew Chief
February 1990-March 1992
PERSONAL INTERESTS & SKILLS
Knows Martial Arts (Aikido and Kata Defense);
Plays badminton and swimming
Conversant in English and Tagalog;
Proficient in Microsoft Office Applications;
ASSOCIATION NGO GROUPS
Bantay Bayan Foundation, Inc. – Chapter Chairman
Kifaco Anti Crime Group – Municipal Chairman Rizal
CHARACTER REFERENCES
Mr. Oliver Puntil
Building Manager.
Jollibee Plaza, Makati
Ms. Aimee Bojos,Corporate Leasing Manager
Robinson’s Galleria Ortigas, Pasig City.
CPZ # 092********
Ms.Helen Pastrana
Corporate leasing Manager
RainTree Corporation Makati
CP #091********
Atty. Dave Aquino, Chief of Staff
House of Representative
CP#092********
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