Finance Manager, Account Receivables Management, Financial Analysis
Resume:
MICHELLE A. HARLFINGER
** ********** ** ***, ** *4064
PROFESSIONAL EXPERIENCE
**/**-**/** ********** Technologies-South Portland, Maine
Reconciliation Operations Manager
Oversee daily reconciliation of 12 settlement accounts with over $10 million dollars electronically moving from bank to business. Customers include Bank Of America, Citizens and Royal Bank of Scotland
Managed team of seven account analysts inclusive of coaching, training
Responsible for daily transactional processing
oChanges in commercial regulatory banking data
oReturns and reversals of business to business transactions
oReduction of reconciling line items from 560 to 4
Audit approved documentation of all existing business processes
Operational liaison with Product and Development teams during systemic enhancements and launching of new software.
06/11-2/14 T.D. Bank, South Portland, Maine
Capital Reporting
Regulatory reporting of capital for Canadian and US Regulators
Associated maintenance of processes, systems and reports to ensure compliance with regulatory reporting needs
Production/maintenance of numerous complex underlying detailed calculations and spreadsheets (such as risk weighted asset calculations, capital formation, and regulatory limits)
Investigate and problem solve existing programming issues with current state reporting mechanisms
9/09-06/11 Signature Medical Group, Brockton, Massachusetts
Financial Analyst
Creates and distributes monthly financial results for 120 physicians to Chiefs of departments and executive Finance team
Maintenance of Monthly Stats model that is inclusive of charges, Billable Units, wRVU, Net Revenue, Physician Encounters, Arrived Appointments and their related budgets
Monthly distribution of Stats model carved out by specialty and all related data is sent to Chiefs electronically
Build/Revise Access queries to collect data from the mainframe system which allows for the extraction and manipulation of data that downloads incorrectly from the mainframe
Responsible for ad-hoc reporting requests from cross functional business partners (hospital, individual doctors, controller and/or accounting staff).
8/07-8/09 Liberty Mutual Insurance, Dover, New Hampshire
Senior Business Analyst
Analyzed and documented complex business problems and provided recommendations for optimal business solutions.
Consulted on strategic billing redesign project.
Project team lead for assigned billing projects specific to one or more functional areas (i.e. A/R, Collections). Expectations were to design and implement process improvements.
Senior Business Systems Analyst (8/07-7/08)
Developed business client testing strategies, planned cases and conditions; tested and monitored testing efforts; reviewed and approved new system behavior to ensure alignment with business requirements and objectives.
Reviewed and explained complex ideas, issues and designs to varied audiences; communicated project objectives, scope and direction to project team; educated I/S employees on business vision and plan and both I/S and business employees on the impact of change.
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7/04-8/07 Blue Cross Blue Shield of Massachusetts
Blue Core Project Consultant (11/05-8/07)
Business lead for E-billing and payment project. Facilitated and managed marketing, UAT, internal/external training and workflow documentation processes as related to the EBPP project.
System matter expert for accounts receivable and project management for Core System Replacement initiative.
Represented BCBSMA finance in the Blue Core project by working with vendors, internal and external customers.
Represented BCBSMA finance in the establishment of the Core System Replacement Initiative.
Acted as a liaison between Blue Core project teams and Customer Financial Management system matter experts.
ASC Receivables Manager (7/04-11/05)
Managed daily operations of the ASC Receivables team which consisted of $527 million in receivables activity.
Successfully collaborated with internal areas: Sales, Underwriting, Account Update/Production, and Legal.
Improved Account Receivables management by reducing bad debt and introducing tools to assist associates in fulfilling their responsibilities in a more timely fashion.
Ensured financial controls were in place and adhered to for departmental operations.
Provided effective leadership. Motivated and influenced associates to strive to improve personal performance and to exceed expectations. This led to three promotions and improved performance for certain associates.
Education
Eastern Nazarene College, Quincy, Massachusetts
Masters Degree in Management
Graduated Magna Cum Laude
Professional Development Training:
How to be a Tough Negotiator
Dealing with Negative Employee Behavior
Dealing with Conflict
How to communicate with Tact & Diplomacy
How Purpose and Motivation Affect You
Organizational Savvy: Increasing your Influence and Impact
How to be an Outstanding Communicator
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