Management Customer

Shikha Thakral

BA Block/** C, DDA Flat Phase-*, Ashok Vihar. ND-110052.

Cell: 981*******; 972-***-****. E-Mail: *********@*****.***

PROFILE:

Hardworking, sincere and possessing excellent time management skills.

Can work as part of team or independently with equal ease and sincerity.

Willing to learn and possessing good analytical and organizational skills.

Dedicated to professional growth by constantly upgrading my skills through regular training opportunities offered in the organization.

Successful track record of driving bottom-line results through optimization of business models across multiple industries by providing thought leadership, driving operational excellence, people management and technology integration.

Well developed knowledge base & notable technical & soft skills nurtured during the course of study & hands on experience.

Consistent performer with strong track record in positive attitude, able to handle assignments under high pressure & consistently meet deadlines.

Articulate communicator with a strong work ethic, continuously striving for improvement coupled with excellent administrative aptitude with an eye for detail & the commitment to offer quality work.

Technical expertise in Finnacle, Score, CMS, GMS, MS Office.

PROFESSIONAL EXPERIENCE:

Allianz Global Assistance (Associate Coordinator)

22nd July 2013-18th Dec 2014

Roles & Responsibilities:

Handling Accounting and Management Reporting Process.

Sales reporting on financial data (includes actual selling and prices of Insurance policies).

Doing Transition for whole process Finance Process Fixed Assets Creation, disposal, Capitalization, Charging Depreciation, FA Reconciliations, AR bookings, Customer Reconciliation, Vendor Reconciliation.

Sales reporting on financial data (includes actual selling and prices of Insurance policies).

Analyzing Balance sheet Reconciliations.

Identify and analyze trends and provide suitable recommendation to the business.

Responsible for transforming data into business information that helps business to fulfill operational and strategic objectives.

Responsible for coordinating with the team by providing them the necessary information, motivation, training and support and in turn increasing the efficiency and effectiveness of their work.

PROFESSIONAL EXPERIENCE:

Royal Bank of Scotland. (Analyst)

25th September 2008 – 15th July 2011

It’s a bank of UK.

Roles & Responsibilities:

Worked in Mortgage Process (UK).

Assessed loan attributes and documentation for soundness and accuracy.

Receiving case of customer mortgage related forms on the receiver and process that case on Group Mortgage System.

Analysis the case and authentication of customer.

Applying quality check on data provided.

Reviewed, evaluated and synthesized data to ascertain loan viability and identify risk issues and potential fraud.

Generating audit reports on basis on Accuracy, Completeness and Coverage in the form of excel or word as per client requirement.

Handling Queries and responsibility.

Maintaining sheets of the daily productivity, learning and core productivity and attendance sheet.

Royal Bank of Scotland. (Operation Officer)

March 2011 – 15th July 2011

Roles & responsibilities:

Experience in CMS and clearing department.

Responsible for Payments – NEFT Transfer.

Processing of NEFT transactions received from branches.

Inward cheque verification.

Working knowledge of processes relating to clearing (inward) includes Manual Checking, Technical Clearing, Change verification and Dual Verification.

Every work should be completed in TAT (Turn Around Time)

Having good knowledge of FINNACLE and other internal banking software (SCORE).

The job profile includes handling of customer queries/branch queries.

Achieve client’s satisfaction and loyalty through excellent service.

Well versed with MS Excel.

Send MIS as per timeliness and review files.

Significant Achievement (RBS):

In January 2009 become star of the month and got appreciation from UK.

In April 2010 become star of the month by achieving higher production in team.

In year 2010 achieved excellence certification in “The Excellence Programme”.

In year 2009 and 2010 awarded a Bronze Ovation for the Recognition Programme.

In May achieved Bronze Aviation.

AREA OF EXPERTISE:

Operating Systems : Window7, Window XP, DOS

Application Software : MS Office (Word, Excel- Basic vloops & pivot table, Power Point)

Leadership and Team Building

Data management.

Client dealing.

Customer issues/inquiries resolution.

Presentation

ACADEMIA:

MASTER OF BUSINESS ADMINISTRATION – FINANCE (2006- 2008)

Guru Gobind Singh Indraprastha University, Delhi from NIEC.

Year of Passing

College/University

Course

Marks

1999

10th CBSE

63%

2002

12th CBSE

Commerce

80.25%

2005

Lakshmi Bai College, DU

B.Com (P)

58.42%

2008

NIEC-GGSIPU

Finance – Major

Marketing - Minor

74.46%

-Cleared UGC NET in lectureship in management & Financial beginner, Capital Market and Derivatives of NCFM

PERSONAL DOSSIER:

Date of Birth: - 11th August 1984.

Permanent Address: - H.No.336, Sec-14, Sonipat.

I vouch the authenticity of aforementioned facts.

Date:

Place: (SHIKHA THAKRAL)

Contact this candidate