Michael Clarke

*** ****** ******, ********, ** **207

Telephone: 315-***-****

Email: acsh71@r.postjobfree.com

Professional Profile

A high-performing and innovative senior business professional with a proven record of success in the printing industry, with a wealth of transferrable skills, including outstanding project management, staff management abilities and technical expertise in computer hardware/software repair. Outstanding ability to develop, test, plan and analyze performance with strong project development, logical analysis and problem solving skills. Focuses on contributing to maximize the value delivered to customers and stakeholders, enabling business performance excellence. A motivational leader proven in developing successful teams that achieve business and personal objectives and who thrives working in a highly pressurised environment.

Professional Development

Printware, LLC. Advanced Technician Training – Platestream SCx (2010)

Advanced technical training for Printware, LLC's Platestream Scx polyester plating device. Topics included setup, calibration, trouble-shooting/repair, and preventative maintenance

Kinko’s Northeast Management Training (2000)

6 month training in various aspects of management, including but not limited to: payroll and time management, strategic financial planning, leadership skills, personnel policies and procedures, et al

CompTIA A+ Certified Computer Repair Consultant

CompTIA Network+ Certified Network Technician

CTECH Certified Cabling Specialist-Copper

United States Postal Service Mailpiece Design Professional

Key Skills

I.T.:

Windows, Macintosh systems and networks, Corel, all Adobe products, Quark Xpress, MS Office, Kodak Prinergy EVO, Kodak Prinergy Connect + RBA, Preps, maintaining computer hardware/networks and installing and troubleshooting computer software, graphic design, pre-press and printing technologies, repair and maintenance of polyester plating equipment, Memjet inkjet envelope printer and W+D 234d digital inkjet press

Key Strengths

Project Management

Leadership and Management

Critical Analysis

Influencing and Decision Making

Business Communication Skills

Business Processes

Computer Productivity Software Skills

Outstanding Time Management

Career Summary

2013 - date

PROCESS ANALYST, Dupli Envelope and Graphics, Inc., Syracuse, New York

Key Achievements:

Successfully designing and implementing FSC paper management/auditing system that resulted in no major infractions over six years

Personally redesigning the company work flow to deal exclusively with PDF format, creating a PDF database from old postscript and PDF files on CD-ROMS

Individually designing and introducing a new online job ticket with combined order labels, eliminating the need for collating oversize Zebra labels with each order

Researching and implementing the automated thermal image setter for metal plate creation resulting in more orders plated per shift and no re-runs due to variable screen quality (“chase the screen value”)

Championing an online envelope 1-up automatic plating to enable aggregating offline and online orders on the same plates, thereby reducing amount of plates needed

Deploying key skills and resources as the project manager for Winkler & Dunnebier digital inkjet envelope press, collaborating with Winkler & Dunnebier Germany to improve the digital inkjet press

Responsibilities:

Analyzing the organization's business model to determine how it integrates with technology to determine business needs and then improve the effectiveness of processes in meeting those needs/objectives

Managing numerous concurrent projects from inception to completion; working closely with senior managers to develop more efficient ways to complete various business processes

Instrumentally accountable for identifying all internal processes that could benefit from automation, expertly simplifying and streamlining the offset plate creation process

Skillfully reducing the number of plate sizes needed by merging similar sizes and decreasing the number of plates needed on a daily basis by consolidating offline and online workflows

Orchestrating and facilitating the training and coaching of new and existing personnel, carefully re-engineering the EVO workflow plating system to ease training of new staff

Diligently researching and implementing the purchase of poly plating equipment to replace older, slower equipment

Visualizing and applying an automatic plating system for online Flat and Digital orders using Kodak Prinergy Connect, rules-based automation and XML, updating the digital online stock information to actively reflect usage and allow Prinergy to impose plates correctly

Accountability for designing and implementing the plating for flat offset digital press (Presstek 34DI), introducing a color management system for Presstek 34DI press to stop re-runs due to inaccurate colors

2012 - 2013

MAIL ROOM MANAGER, Dupli Envelope and Graphics, Inc., Syracuse, New York

Played a pivotal role establishing a mail room and implementing an internal direct mail order processes, sourced and introduced mail sorting software

Recommended and influenced the decision to acquire new mailing equipment, contributed to the beta program of Winkler and Dunnebier's 234d digital envelope press

2006 - 2012

PLATING DEPARTMENT MANAGER, Dupli Envelope and Graphics, Inc., Syracuse, New York

Key strategic and operational contributor to moving the business to a highly profitable position, managed a team of personnel in the production of materials to complete customer orders

Directed tasks throughout the team, provided day to day and developmental support, oversaw the meeting of challenging sales and profit results to tight deadlines and without compromising standards

Supervised purchasing requirements of the sites including maintaining the purchase system, installed and carried out troubleshooting of all new departmental computer and pre-press equipment

Created printing plates for all customer orders and delivered to production departments on time and with no errors, reviewed reports dealing with orders placed and plates created for missing or unprinted orders

2004 - 2006

CENTER MANAGER, FedEx Kinko’s Office and Print Centers, Inc., East Rochester, New York

Led the day to day operations of a business unit with $1.6M per year in sales, made a significant contribution to the sales and profit performance of the business

Handled financial aspects including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies

Recruited, managed, trained and developed individuals, dealt with disciplinary matters and administered the complaint review process

1999 - 2004

ASSISTANT MANAGER, Retail, Kinko’s, Inc., Dewitt, New York

Knowledgeably resolved problems with the branch network, NT 4.0 server and multiple Windows 2000 workstations

Managed and trained a team of staff to complete customer projects and satisfy production management in accordance with company and industry standards

1992 - 1999

OWNER / OPERATIONS MANAGER / IT MANAGER / GRAPHIC DESIGNER, American Graphics and Printing, Inc., Utica, New York

Started up and developed a highly successful business project managing high quality graphic design and printing assignments

Undertook extensive market and competitor analysis to identify potential for new customers, balanced a tenacious approach with exceptional standards of service to secure new business

Dealt with all aspects of client relations and personnel management together with detailed financial control and reporting

Developed reputation building strategies, managed issues and established relationships with key stakeholders, acted as the key interface for all project development activities

Education and Qualifications

BSc:

Business Administration (1989) - Syracuse University

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