Customer Service Manager
Resume:
CURRICULUM VITAE
Surname: Jattiem
First name: Kamila
Age: 36
Address: 74B Waterloo Road
Kenwyn
Date of birth: 24th July 1978
Marital Status: Single
School education: Grassy Park High School, Grade 12 (1997)
Completed Computer Literacy Course @ Unischool (UCT)
Obligations: Currently none
Nationality: South African
Languages: English, Afrikaans
Email address: ***************@*****.***
Covering Letter
Name Of Company:
Classified number:
Fax no:
Good day Sir / Madam
I am very interested in the position. As a professional, motivated and energetic
individual, I have a lot to offer for the growth of your organization.
My extensive experience in providing support and administrative skills along with my commitment to organize smooth flow of work will be an asset to your company. Working in the position of a receptionist for 6 years I know it takes hard work and commitment. I am well trained to deliver it.
My strong capability in greeting guests, answering the telephone and scheduling appointments makes me a competitive contender for this job. I have a demonstrated ability to manage time and stress efficiently so that normal flow of operations are maintained.
Coupled with being a project administrator for 6years I have the ability to work in a team environment with my capability to run multiple tasks simultaneously which will be an asset to your company.
My key strengths are:
I believe you need to have your processes in place. I strive for continued excellence.
I provide exceptional contributions to customer service.
I see myself as being self-motivated with the willingness to learn and to grow.
I too see myself as an excellent team player but enjoy and can too work alone.
I work well under pressure and thrive on meeting deadlines.
I enjoy accepting additional assignments within my reach based on competency and acquired skills. Taking pride in an excellent job is always the best.
I am sharp in learning and comprehending new systems is definitely something I am capable of.
I have a pleasant personality – enjoy working with people and assisting clients. I am well-groomed and enjoy taking on task and completing them.
I consider myself to be honest, trustworthy and sincere in my relationships with people from all different cultures, religions
and races.
I would like to meet with you in person so as to discuss this position.
If you wish to speak to me, I will be available on
Thank you for your time and consideration.
Kamila Jattiem
Work History
Position: Frontline Receptionist
Date: Jan 2015 - May 2015
Temporarily assigned @ Mr Price Group Regional Office
Temporarily assigned by Drake International (Agency)
Duties: General Administration
Meeting and greet of customers visiting the office in a professional manner.
Direct the visiting customers to the appropriate person or department.
Answer all incoming calls, screening and directing calls to the concerned personnel.
Ensure accurate messages with relevant names, contact numbers are delivered
to the correct person.
Serve refreshments and snacks for visiting guests and delegates that the office may
receive from time to time.
Manage incoming and outgoing mail/ courier and accurate distributions to the
recipients.
Monitor the use of the office supplies .
Check weekly on the toners of the office printers and check if new stock needs
to be ordered.
Assist in the planning and preparation of meetings, conferences and
conference telephone calls.
Forwarding statements and invoices attached to be posted to H/O.
Filling out deposit slips (if any banking)
Prepare letters and documents required for general administrative purposes.
Ensure knowledge of staff whereabouts in and out of the organization.
Ensure that the reception area is tidy and presentable at all times.
Position: Project Administrator
Date: April 2007 – July 2012 (6 years)
Permanent contractor @ Computer Equipment Brokers
Employed as: IT Admin assistant in 2007 based @ Woolworths Head Office and later in 2010 role change to Project Administrator
Duties: General administration
I have worked in a team called ISM (Infrastructure store modernization)
As a team we provided strong infrastructure support to the store’s needs.
Facilitating a project, scheduling meeting times and locations.
Planning and finalizing different projects within the stipulated time.
Providing superior customer service to all customers both internally
and externally and supplying work as accurately as possible.
Approving all new IT Hardware installation requests from stores
and work scheduled by their Project managers.
Once the request has been approved we will go ahead and
request the relevant quote from the suppliers and in turn forward
the costings off to the store / Project manager.
Regular follow-up is done once the work has been completed.
Support staff in assigned project based work.
Supervising and coordinating work activities on given projects.
Reason for leaving: To assume better prospects elsewhere.
Referral Letter
Date: 27/02/2013
To Whom It May Concern
As the Technical Manager New Stores, I worked closely with the project administrators in my team.
I consider Kamila Jattiem to be studious and responsible member of our organization.
I have been Kamila's team leader for several years. I found her to be consistently pleasant, tackling
all assignments with dedication and a smile..
She has distinguished herself as a conscientious and energetic worker. She has proven to be a take -
charge person who is able to successfully assist in planning projects and implementing them.
I have come to know her well and would recommend her for any project administration position and I
feel confident that she will continue to succeed in her endeavors.
If you have any questions regarding this recommendation, please do not hesitate to contact me.
Sincerely
Cedric Genade
Technical Manager: Woolworths New Stores
Woolworths
Tel: +27-21-407-****
Cell: +27-83-441-****
************@**********.**.**
Position: Admin Assistant @ McCarthy Motors
Date: Jan 2007 – March 2007
Duties: Primary functions
Answering a high volume Siemens switchboard and recording of messages.
Responding to incoming calls and routing to the correct location.
Meeting and greeting clients and visitors.
Answering visitor inquiries about the company.
Directing visitors to appropriate contacts and sorting mail.
Reason for leaving: Temporarily assigned by Quest - Agency
Position: General Admin duties@ Varsity College
Date: Aug 2006 – Dec
Duties: Assisting in answering a very busy switchboard.
Accurate message taking and prompt distribution of all messages.
Liaised with clients both telephonically and assisting walk-ins.
Reason for leaving: Temporarily assigned by Quest - Agency
Position: General Administration/ Receptionist @ Adt Security
Date: Nov 1999 – June 2005 (5 years)
Duties: Answering a very busy high volume switchboard.
Answering incoming calls with a total of 350 extensions and answering
a maximum of 955 – 1000 calls a day.
Message taking, sorting mail and prompt distribution of all messages and emails to the
relevant person.
Assist with incoming, outgoing of faxes and filing.
Respond to incoming calls and routing calls to the correct location.
PA system used to announce calls put on hold.
Welcome all site visitors/ guests very politely.
Answering visitor enquiries about the company and directing visitors to appropriate
contacts.
Assisted with admin and typing of documents.
Manage the office consumables and stationery.
Performed multiple tasks quickly and efficiently in addition to answering the phone.
Maintain and distribute staff weekly schedules.
Reason for leaving: Left to assume better employment.
Position: Admin Assistant @ Groote Schuur Hospital
Date: Feb 1999 – June 1999
Duties: Liaising directly with patients telephonically, scheduling their appointments and
assisted with filing.
Hoping to hear from you soon.
Kind regards
Kamila Jattiem
Country: South Africa
City: Western Cape, Cape Town
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