VP of Operations
Resume:
Christopher Swinton
PO Box **** Sonora, California 95370
*****.*******@***.***
Vice President of Operations
Staff Development and Supervision ~ Program and Training Management ~ Rapid Conflict Resolution
Continuous Process Improvement ~ Standard and Regulatory Compliance ~ Strategic Planning and Analysis
Executive Profile
Growth-focused, intuitive, and goal-driven professional, with comprehensive experience in business development, administrative
management, and streamlining operations. Noted for tactical leadership skills to deliver successful strategies while exceeding
objectives and expectations. Recognized as a visionary and dependable manager with well-defined communication, organizational, and
technical skills.
Professional Experience
Sodexo Sonora Regional Medical Center – Sonora, CA
Director of Environmental Services 2013–Present
Efficiently handle the organization’s budget, as well as the employees’ payroll and schedules.
Proactively interface with department heads to guarantee customer satisfaction.
Carry out daily inspection and identify innovative ways of saving money on the day-to-day operations.
Career Highlights
Successfully minimized the staff overtime from 1,700 hours to 250 on each pay period.
Optimized staff productivity by facilitating in-depth training on HCAPS, thus significantly increasing the HCAPS scores from 64.2% to
75% in Year and 64.5 to 82.4 in Year.
Brought substantial contributions in saving more than $204K for the company supplies and $80K in linen for the first year of tenure.
Established tactical team collaboration, thereby earning the second highest employee satisfaction scores in the system
Played an integral role in gaining the National HCAHPS Most Improved Award for the Clean Composite in 2011.
Xanitos Oakland Medical Center –Oakland, CA
Director of Environmental Services 2011–2013
Conducted survey across the center to achieve high HCAPS and Avatar scores.
Adeptly managed and performed budgets and payroll functions.
Regularly coordinated with managers to ensure high levels of performance.
Career Highlights
Exemplified outstanding leadership capabilities, which brought forth the following results:
Acquisition of 72% of HCAPS from 52.1%;
Attainment of Oakland Most Improved Award in 2011; and
Streamlining of work schedules process, reducing to 1.8% every pay period.
Additional Experience
Jan-Pro Cleaning Systems – Albany, NY
Operations Manager 2009–2011
Served as a business advisor of the company, while efficiently educating new business owners.
Boosted business competency by conducting weekly inspection with the client.
Morgan RV Resorts – Queensbury, NY
General Manager 2003–2009
Expertly led the company’s operations toward the attainment of its maximum capacity, including human resource functions, sales
inventory, and resort events.
Dockside Landing – Ticonderoga, NY
Service Manager 1993–2003
Drove business profitability, while ensuring customers’ satisfaction.
Education
Coursework in Business Management Adirondack Community College – Ticonderoga, NY
Professional development
IS-700.A: National Incident Management System (NIMS) Incident Command System (ICS): 100-200
Professional affiliations
Committee Infection Control Committee Sonora, Regional Environment of Care (EOC)
Community Involvement
Fire Chief and Fire Fighter Hague Volunteer Fire Department
Volunteer Food Drive for the Homeless
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