Customer Service Manager
Resume:
TARIQUE ANWER
E-mail: *********@*****.***
Mobile No: 989*******
Objectives:-
Being dynamic and candor I assure you of serving your organization to the best of my capability. Looking ahead for an opportunity that can make best use of my talents and skills and to give me best exposure to expand my knowledge.
Personal Qualities:-
- A quick learner,
- Self starter with a flair for building relationships based on professional respect, faith and trust,
- Action oriented and a “can do” person.
- Ability to listen and appreciate.
- High level of integrity and honesty.
- Good communication and interpersonal skills.
- Team Handling.
Working Experience: - Five years work experience in Banking and NBFC (Gold Loan and Personal Loan).
Working Experience:- Presently working for Mini Muthootuu Financers limited since April 2015.
Designation: - Branch Manager
JOB PROFILE
- Business Growth of Branch and Handling sales team
- Focus on Annual target of the Branch and making monthly business plan accordingly.
- Responsible for the entire operation of the Branch, accounting and administration.
- Safe custody of Valuables.
- Responsible for the inventories in the Branch.
- Process Audits in the Branch.
- Collections in the Branch.
- Support in recruitment and training of team.
- Overall management of the branch resources and infrastructure.
- Setting and managing sourcing structure and channels.
- Driving cross sell revenues of the branch.
- Distribution of targets and monitoring the progress.
- Collecting all dues and maintaining ODGL customer accounts.
- Meeting all audit and compliance norms of the branch.
- Monitoring of sales channels an various segments and ensuring the targets/revenues/budgets are achieved as per organizations budget.
- Monitoring business intelligence and competitor marketing activities in the vicinity of the branch.
- Controlled environment and ensure compliance with company policy and statutory regulations.
HDFC Bank Ltd from November 2013 to February 2015.
Designation: Persona Banker cum Teller
Department: Retail Branch Banking
Key Responsibility
Customer Service and Operations
- Handled cash R/P(s), Ensuring & effectively carrying transactions within the prescribed TAT without errors.
- Handling the Banking system.
- Vault custodian
- Custodian for cheque drop boxes and teller box.
- Responsible for all Non-cash transactions like DD/ MC, Fund Transfer etc (Within Prescribed TAT).
- Ensuring timely loading of Forex Plus card and Gift Plus card as per TAT’s.
- Ensure Outward remittances and Other Retail Forex transactions are reported to treasury Mid office within Cut off times.
- Maintain Cheque return register.
- Maintain daily stub copies.
- Reconcile all suspense accounts and maintain the register.
- Generating reports of daily transactions in branch (BJR / Instrument issued / NEFT – RTGS/ EOD Cash Position / Authorization etc.
- Register updating on EOD cash position, instruments issued etc.
- Identification of high transacting customers & guiding them to reduce their overall transactions through acquiring of banking product.
- Resolution of customer queries/ complaints.
- Responsible for high quality service, customer relationship management and Branch Audit & compliance.
- Enhancing business through sales of banking product like new account opening, FD’s, Credit Card, loan etc.
- Providing better service to customer to enhance customer satisfaction in bank.
- Proficiency in core banking Software like FLEXCUBE and FINWARE
Monitoring
-Monitor large amount movements and report them as per reporting schedule.
-Identification and closure of TOD accounts on regular basis.
-Identification and closure of High Cheque return customers beyond the threshold.
-All high cash transacting Band 1&2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed.
-Local stationery management – Proper Reorder Levels.
-Processing and follow up for admin related bills / payments.
Reporting
- Fortnightly reporting of cash transactions over Rs 10.00 lacs.
- Report for any suspicious transactions (also maintain the AML register).
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense account register.
- CBDT schedules reporting to TBG before Cut off times
Muthoot Fincorp Ltd from January 2012 to November 2013
Designation: Customer Service Executive
Key Responsibility
- Cash handling, also handling cash related enquires from customers.
- Evaluating the Customer demand with regard to his/her financial need.
- Checking the purity of Gold and appraising the correct value.
- Generating the voucher and competing the accounting procedure through computer.
- Maintenance of the cash, cash book.
- Activation of day beginning and day end process through computer.
- Making MIS on day, weekly and monthly basis.
- Any other work such as customer interaction, marketing and handling with Bank.
- In absence of regular Brach manager, functioning and running the branch, handling manpower also.
- Keeping a very good pace with hire ups.
- Reporting to Brach Manager and Area manager daily basis.
- Dealing with Forex, Money transfer customer also with health insurance customer.
HDFC Bank ltd from August 2010 to December 2011
Designation: Sales Executive Auto Loan
Department: Assets
Key Responsibility
-Customer visit – To explain product quality, reliability and Product Demo
-Motivate the customer to buy more profitable product
-Sale on target basis
-To generate new business through Promotional activity in company like Times of India, Airtel, Aircel,
-Documentation.
-Coordination with customer and dealer for final disbursement
-Reporting to assets desk manager and relationship manager.
Computer Skills
- Operating System
- MS- office
- Internet
Education Qualification
- Master of International Business from Jamia Millia Islamia University in 2010 with 65 percent.
- Bachelor of international Business and Finance from jamia Millia Islamia in 2008 with 55 percent .
- 10+2 from Bihar Board in 2005 with 55 percent.
- X from Bihar Board in 2001 with 71 percent.
Hobbies
-Sports like chess, cricket
-Reading News paper
Personal Details:
-Date of Birth - 15/08/1985
-Language Known - English, Hindi and Urdu.
-Marital status - Single
-Father’s Name - Mr. Md Maquebul
Address - 823/22, Zakir Nagar,jamia Nagar-25
I hereby declare that all the information given here are true and correct to the best of my Knowledge and belief.
Tarique Anwer
New Delhi.
Contact this candidate