Customer Service Assistant

Personal Statement

I strongly believe I will be an assist to your work place as I work well under pressure have strong values in relation to meeting deadlines and being organized, I believe preparation is essential in the workforce. I have a positive attitude towards life and have developed excellent customer service skills.

I have an honours degree in social care studies, this degree assisted in helping me to develop my intellectual, social, communication and independent working skills.

Education

2010-2013 Bachelors Honours Degree in Social Care

Dublin Institute of Technology

2005-2010 Honours Leaving Certificate Examinations

St.Mary’s Holy Faith Secondary School

Professional Experience and Achievement’s

2013 Dissertation on the Integration of people with intellectual disabilities into mainstream education.

2013 St.Michaels House

Day service for people with intellectual disabilities.

Roles: My role was to work with service users to assist them in developing independent skills. Aim is to help them progress into employment. Patience, an enthusiastic attitude, the ability to function well in a team, the ability to encourage people to progress and an observant mind when in the work environment were all essentials skills needed for working in this center.

2012 Willowbrook Residential unit

Residential house for teenagers in the care system.

Roles: Working with young people to develop a healthy routine and positive attitude in their everyday lives. To assist them in developing positive relationships with parents or any family networks and assist in the development of independent living skills, along with encouraging them to remain in the education system or to direct them in discovering what life paths they would like to go down and what they need to do to get there.

2011 St.John Of Gods

Mental health day care service

Roles:To provide stable activities and a therapeutic environment for people with mental health problems were they can express their emotions in a positive and productive way. Patience, crisis management and being able to work under pressure with vulnerable people were key skills learnt in this area.

Employment

June 2015 – Present LPI Legal Receptionist (Sydney)

Front office administration officer, duties include inbound calls, addressing counter enquiries, editing legal documents, managing files and corresponding with legal officers.

March 2015 – June 2015 ITS Management (Sydney)

Customer service and IT role taking inbound calls and live web chats

January 2015- March 2015 Rashays restaurant (Sydney)

Front of house staff, customer service role, greeting and assisting customers with their orders and food.

September 2013- June 2014 Bluebird Care (Dublin)

Independent Care assistant to elderly people with Dementia.

Sep 2010- Sep 2013 DK Heating and Plumbing (Dublin)

Office assistant, working with Microsoft, dealing with invoices, quotations and customer queries

Sep2010- Sep 2013 The Gallery / Centra grocery shop and café (Dublin)

Supervisor position, full time barista with customer service, staff organization, ordering, till operating and money management duties.

Skills

Observation & Communication Skills From both my professional and employment experiences I have acquired a high ability to observe situations and know what manner and at what time to speak to people in order to help them in a relaxed and positive environment.

Interpersonal Skills I have an outgoing personality and believe that a persons’ people skills are critical in Social care as clients can pick up on your emotions and your frame of mind and that affects how the will respond to you as a Carer.

Motivational skills having the ability to encourage and motivate yourself is the first step in being a motivator for other people. I have a strong stubborn personality which motivates me to get things done when they need doing and encourages me to meet my goals and set further targets.

Interests

I have a keen interest in getting fit and healthy at the moment, with an active gym lifestyle and a working progress diet. I also am interested in travelling and learning about different cultures.

Referees

Available upon request

Contact this candidate