Sr. Computer Operator
Resume:
Susan Zimmerman
Rosemount, MN 55068
cell 952-***-****
http://www.linkedin.com/in/susanzimmermanmn
E-MAIL- acsh2e@r.postjobfree.com
OBJECTIVE:
To secure the position as a Computer Operator or Operations Analyst utilizing over 25 years of experience in working with mainframes, midrange computers, maintaining and all hardware issues and peripherals and to ensure that all systems run smoothly.
QUALIFICATION SUMMARY:
Experienced and knowledgeable Computer Operations Specialist with over 25 years working with IBM Mainframes, IBM iSeries/AS400’S and AIX UNIX systems. Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as requested.
Operates output processing equipment or tape control for the most complex and sensitive jobs. Manages work and print queues for a production area to assure committed service levels are achieved. Managed tape media for offsite storage. Works well in a team and individual environment.
Skills and Expertise in:
Computer Operations Data Entry 40+wpm Monitors Programs /Systems
Customer Service Self Starter Team Work
Microsoft Word Cross Training Multitasking
Microsoft Excel Vendor Relations Employee Mentoring
Microsoft Outlook Troubleshooting Peripheral Equipment
PROFESSIONAL EXPERIENCE:
Healtheast Midway Corporate July /2012 – Present
Senior Computer Operator
Managed the work queues for a production area to assure committed service levels are achieved.
Prepared production reports and interact with supervisors and customers regarding specific production jobs. Handled problem situations, and took appropriate corrective action.
Operated output processing equipment or tape control for the most complex or sensitive jobs, resolve equipment or job issues, and in general be most expert in their current area of operation.
Northland Insurance Company a subsidiary of Travelers Insurance Aug /1988 – Aug / 2010
Data Center Specialist Aug /2005 – Aug / 2010
Managed the work queues for a production area to assure committed service levels are achieved.
Prepared production reports and interact with supervisors and customers regarding specific production jobs. Handled problem situations, and took appropriate corrective action.
Operated output processing equipment or tape control for the most complex or sensitive jobs, resolve equipment or job issues, and in general be most expert in their current area of operation.
Worked with suppliers and service personnel regarding equipment repairs, deliveries, installations and service level issues.
Senior Computer Operator Aug /1988 – Aug / 2004
Operated and monitored computer systems and related equipment including; mainframes, midrange,
personal computers, printers and other peripheral devices; controls the performance of
multiprocessing systems in a large networked, data communications and telecommunications
environment.
Susan Zimmerman Page 2
PROFESSIONAL TRAINING/CERTIFICATION
Unix Overview – Ciber Training Services
AS/400 Operations 3-day course – Ciber Training Services
Help Desk Analyst online course
SELECTED ACHIEVEMENTS:
Policy / Procedure Development
Created documentation to assist operations in understanding systems and batch jobs, resulting in new and current staff running jobs out of sequence, which would cause system downtime for customers.
Supported the task of monitoring, responding and documenting critical IBM CPR messages on the iSeries E8A- 8204, which had a direct effect on the agent’s system response time.
Team Leadership
Coordinated the pilot project of the HPSM Service Manager project for Northland IT. This Software logged issues and monitored changes and installs within the Travelers organization resulting in better customer service timelines.
Executes Business Strategy by providing work effort to business goals and strategies; creating and maintaining metrics on a daily basis to meet established goals and SLA requirements between departments and/or companies.
Auditing Requirement
Responsible in helping the iSeries Administrators with projects to maintain user/customer profiles on the IBM iSeries platforms semi-annually, which resulted in maintaining the integrity and security of the Travelers system and allowed Northland to meet the auditing requirements.
Training / Development
Cross Trained in many different areas such as BSA department entering table maintenance, and daily balancing process, which results in my willingness to learn and allowing the other departments to complete other projects for the IT Support Teams. This also involves excellent multi-tasking.
Communicates effectively and influences others by assisting other staff members with issues regarding software products. An example would be setting up procedures and training to use Microsoft Word, Excel, HPSM and new programs that were introduced into the work environment.
Process Improvement
Organization of all Microsoft Word and Excel documents, which would make it easier to find schedules or documents for all IT staff and SOX files for Auditors.
Leads change by evaluating the Operations job functions and procedures and suggesting changes to handle the conversion to the new E8B-8204 iSeries machine; separating production and development into two separate locations on the system.
Personal Development
Demonstrates self-awareness by learning from experience and accepts feedback by accepting and being open to constructive criticism.
Drives results by meeting deadlines and expectations, which directly impact customers. Initiated a plan
to have our customers print out their own reports thus eliminating the need for operations to print and
deliver reports to the customer.
Flexibility covering all three shifts in a 24 hour 5 day work environment with frequent weekends, which
results in providing required coverage due to vacations or illness with short notice.
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