Cafe Restaurant Manager/Pastry Cook
Resume:
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Responsible and reliable individual with exceptional customer service skills and extensive
experience in the Australian Hospitality Industry. Well organised and self motivated personality with a strong work ethic. Cooperative and supportive team player with Supervisory and Restaurant Management experience having a positive approach to new challenges. Holding a Diploma of Business, Qualifications in Hospitality, Food Processing
& Pastry. RSA Certified
Certificate IV in Hospitality August 2010 – Sep 2011 Carrick Institute of Education, Sydney, Australia
Diploma of Business June 2009 – June 2010
Australian Institute of Professional Education, Sydney, Australia
Certificate III in Food Processing (Retail Baking) Cake & Pastry May 2008 – May 2009 Westminster College, Sydney, Australia
Intensive General English Course June 2007 – Mar 2008 Cambridge College International, Sydney - Australia EEmmppllooyymmeenntt HHiissttoorryy::
Restaurant Manager January 2014 – June 2014
Sabor on the Beach, Maroubra Beach, Sydney
Opening and Closing the restaurant, making the weekly roster, placing orders and dealing with providers, handling money, business banking, payments, dealing with the local council, fire brigades and government bodies to meet requirements or solve issues that might arise in this type of business.
Providing outstanding customer service, taking complaints by listening and delivering quick and practical solutions, support wait staff at all times (barista, barman, waiters); fixing POS, EFTPOS and other system issues.
Working closely with the kitchen staff (BOH) to make sure the restaurant is performing with everything they need to perform as expected.
Supervising Store room, stock take, receiving deliveries and reporting regularly to owners
Corporate F&B Attendant October 2013 - January 2014 Alseasons Hospitality Staff, Sydney
Corporate waiter for Citibank Group Board on daily basis (7am-3pm / 10am-6pm), providing superior service to VIP Banking CEO’s during important business meetings everyday as well as breakfast, lunch or dinner meetings.
Ivan Salcedo Prado
2/93 Lyons Road, Drummoyne 2047 NSW
**********@*****.***
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Waiter for Emirates Wolgan Valley Resort in Blue Mountains on weekly basis, staying at the staff accommodation inside the Resort, working for breakfast and dinner offering an exclusive six courses tasting dinner to guests every night.
Working as bartender and barista for very important Law Firms in business meeting rooms, functions and special events for other high level clients.
Banquet Operations Team Member February 2013 – November 2013 Stamford Plaza Sydney Airport
Ballroom and meeting rooms set up (up to 600 people), working closely with the Banquets Manager, Chefs and wait staff to guarantee the success of multiple events, specially with regular clients like airlines and big companies flying from different cities and countries.
Supervising two or more room events the same morning, afternoon or night.
Give support to the Hotel Restaurant and Room Service Departments when needed.
Corporate Functions Superviser March 2012 – October 2013 Royal Agricultural Society NSW, Sydney
Supervising functions (up to 100 people)
Providing superior customer service to the R.A.S. Council at the fine dining venue during the Sydney Royal Easter Shows in 2012 and 2013
Supervising set up venues for R.A.S. Council Functions
Supervising corporate suites at Skoda Stadium (Sydney Olympic Park) during AFL Games or Concerts
Catering Services Supervisor during Expo events at Sydney Showground Olympic Park.
Corporate Functions F&B Attendant July 2011 – October 2013 National Workforce, Hospitality Division, Sydney
Paddock Club Supervisor during the Bathurst V8 Car Race in October 2012, coordinating food service from morning to late afternoon, managing 3 waiters, making sure all guests are satisfied during the long weekend. Supervising drink service with strict Responsible Service of Alcohol rules.
Barista and Bartender in large events in Sydney
Sideshows & Merchandising Attendant June 2011 – January 2014 Luna Park Sydney
Making people’s day at the Sideshows Area
Interacting with visitors from all over the world; kids, teenagers, adults and elderly people
Opening and closing games like Shooting the ducks, Laughing Clowns and more
Handling money
Recognitions such as Employee of the month (May 2012) for Guests Satisfaction
Head Waiter / Bartender July 2011 - October 2012 Encasa, Spanish Restaurant, Sydney
Head waiter managing the biggest area in the restaurant
Bartender and Barista
Dealing with customer complaints in very fast paced restaurant
Head Waiter / Shift Manager December 2010 – June 2011 Passello, Italian Restaurant, Darling Harbour, Sydney
Opening and Closing the restaurant three times a week
Functions Supervisor
Dealing with complaints when busy
Head waiter, Bartender and barista
Waiter / Bartender April 2008 – December 2010
Spanish Terrazas Restaurant, Sydney – AUSTRALIA
Taking Orders
Handling money and processing EFTPOS payments
Making Cocktails and Coffees
F&B attendant during special functions and events for companies and TV Shows like Food Safari
(SBS)
Restaurant Manager Nov 2006 – April 2007
La Primavera, Hotel, Mesitas – COLOMBIA
Providing outstanding customer service, taking complaints by listening and delivering quick and practical solutions, support wait staff at all times (barista, barman, waiters).
Working closely with the kitchen staff (BOH) to make sure the restaurant is performing with everything they need to perform as expected.
Supervising Store room, stock take, receiving deliveries and reporting regularly to owners LLaanngguuaaggeess::
English: Fluent
Spanish: Native
Portuguese: Elementary
Italian: Elementary
References and referees available on request
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