Customer relationship manager

CURRICULUM VITATE

HEENA GUPTA

A-** *rd Floor, Shri Ram Colony

Bhola Nath Nagar, Shahdara

Delhi-32

Mob No: 965*******

Email: **************@*****.***; ***********@*****.***

Objective:

To work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development. Motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives.

Education:

Graduate From Delhi University( SOL)

12th Passed with C.B.S.E Board in 2009.

10th Passed with C.B.S.E Board in 2007

Skills:

One Year Computer Diploma from F-Tec Institute East Krishna Nagar

Excellent skills in Computer Like:

oMs Word

oMs Excel

oTyping Speed 30-40 Min per minute

oNet Suffering

Experience:

1.Company : Galaxy Online Power System Private Limited (Patparganj Industrial area)

Position – Customer Relationship Manager/ Office Coordinator

Duration- October 2012 (Presently Working)

Current Salary- 18,000/-

Job Profile:

Manage Interview Schedules

Handling all the Customers enquiry.

Responsible for keeping office equipment maintained

Maintaining office space schedules, copying + faxing Responsible for incoming and outgoing mail, shipping and receiving

Per day 10-15 Quotation sent to customer related to our business

Payment Follow ups with all customers & Daily report send to accounts department

Supporting all the customer in providing our best services and resolving all service related issues.

Responsible for maintaining relationship between company and the Customers

Handling all major clients & generate extra business for company

Proper Execution Maintain On System & Daily Send to our manager

Every day Daily Service Report send to our manager

Maintaining all service reports

Looking Govt. Tenders related to our business and participate all the Govt. Tenders

Looking Other segments Like, India Mart & Google Advert & Communicate with Customers

Expert in keeping and developing customer relationship

Daily follow-up with customers

Check and respond to incoming emails

Recognize potential customers, creating business from the old accounts and reaching profitability level and sales growth

Answering inquiry, questions & complaints of clients in order to keep revenue generation of the division.

Serving as the primary receptionist (answering and directing incoming calls and greeting, directing, and assisting visitors)

Coordinating incoming and outgoing mail, packages, and deliveries

Maintaining office records, including records of all office expenses

Making photocopies, sending faxes, shredding documents

Scheduling meetings and appointments

Coordinating the purchase and maintenance of office equipment

Maintaining general office tidiness

Managing and maintaining office technology

Running errands and performing miscellaneous job-related duties as assigned

Personal Information:

Father Name: Mr. Anil Gupta

Mother Name: Mrs. Seema Gupta

Date of Birth: 23rd Feb 1992

Marital Status: Unmarried

Nationality: Indian

Language Known: English, Hindi

Hobbies: Reading Books & Spend time with family

Strength:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Date: 16th Nov 2015 (HEENA GUPTA)

Place: Delhi

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