Project Manager Engineer

ANUPREET SINGH PANDHER

E-Mail: ********.*******@*****.***

Mobile: 647-***-****

SUMMARY

-Technical Project Manager with 12 years of IT experience in Project Management, Delivery, Testing & QA in Microsoft based web technologies and ECM/WCM tools (SharePoint, CrownPeak, DotNetNuke & Plone CMS)

-Leading 8 support and development projects in digital marketing area, above $4 M, per year

-Rich cross-domain experience in Life-Sciences, Healthcare and Insurance domains

-Won Best Project Manager 2014 ( Tata Consultancy Services - Life Sciences unit)

-Experienced in setting up and leading large teams of 60-65 people, across multiple geographical locations, through end-to-end SDLC projects, managing multiple stakeholders like clients, delivery, testing and QA teams

-More than 5 years of experience in customer facing roles, working from various customer locations across North America

-Actively involved in Project initiation & planning, Delivery & Test Strategy planning, Process & Quality Implementation, Resource Management, Status Reporting & Dash-boarding

-Led ‘Above & Beyond’ initiatives to deliver process improvement projects worth $100K savings to customer

-Skilled at Requirement Analysis & Technical Consulting; creating Proposals, RFI/RFP responses, Estimations & Architecture Design

-Excellent communication skills for Customer presentations, and Client & Stakeholder Management

SKILL-SET

Managerial:

Project Management tools: MPP, Pro-Chain

Estimation & Dash-boarding: Function Point Analysis, SMC Estimation; Requirement Traceability Matrix, WBS,

Milestone & Metric Reports, Quarterly Progress Charts.

Process Management: Test Planning & Strategy definition, Quality Control & QA/Defect Prevention activities, CAPA, Pareto Charts, Fishbone diagram Analysis, Review and Audit activities.

Change Management: Release Management & Configuration Management (SVN, VSS, TFS).

Technical:

Methodology: Agile (Scrum), Waterfall, Iterative

ECM/WCM: SharePoint 2007, 2010, 2013, CrownPeak CMS, Plone CMS

Web Technologies: ASP.Net, ASP, PHP, Python, XML.

Frameworks: .Net 2.0, 3.0, ASP.NET MVC

Servers: Apache Tomcat, IIS

Design Tools: MS Visio

IDEs & Tools: Visual Studio, Telerik, SharePoint Designer, IronSpeed Designer.

Configuration Management: Visual Source Safe, Team Foundation Server, Subversion

Service Management: Remedy, Service Now

OCCUPATIONAL SCAN

Apr 2004 – present

Tata Consultancy Services, India, US and Canada

Current Location: Toronto

Nov 2003 – Mar 2004

ApogeeSoft Pvt Ltd, India

As: Software Developer

Mar 2003 – Oct 2003

ETN Solutions Ltd, India

As: Software Developer

PROJECT SUMMARY

Since Jan’12: Tata Consultancy Service Limited – Technical Project Manager

Overview: Working as Technical Project Manager in Support and Solution delivery team providing services to Global Pharmaceutical Company

Project Title: eCapabilities for Sales and Marketing

Client: US based Global Pharma Company

Duration: 3 years

Environment: SharePoint 2010, CrownPeak CMS, Plone CMS, .Net

Role & Responsibilities:

Responsible for setting up and leading the WCM (Web Content Management) platform teams to deliver on multiple projects and areas – Presales, Technical consultation, Application Development, Competency Development and Training.

Managed multiple development projects simultaneously across US & ACE (Australia, Canada & Europe) geographies in .Net & WCM space namely SharePoint, Plone and CrownPeak.

Responsible for requirement analysis, product recommendation, technical solution & design, effort estimation, resource loading, project plan creation and managing project commercials (budget and billing) etc.

Conduct project initiation meetings, presentations and workshops for clients and delivery teams.

Actively engage with customers & business stakeholders, product partners & senior management at onsite & offshore to understand business requirements and create solution response.

Prepare and review the project plans, status reports and project deliverables

Internal review of support team projects for incident and change management as per contractual SLAs

Creation of proposals, working on RFP/RFI for solution design, estimations and RFP question responses.

Setting up teams for new initiatives/projects

Project Initiatives: Researched and developed multiple value-added tools and utilities like Web-Analytics Dashboard, Customer Satisfaction Survey portal & Automated System Administration Portal.

Key Highlights:

Led ‘Above & Beyond’ initiative to deliver process improvement projects worth $100K savings to customer

Won Best Project Manager in 2014

Setup a new capabilities team to deliver 10 web development projects within one year with contract value of $1M

Won ‘Beyond Excellence’ & ‘Star Team Award’

Aug’07 – Dec’11: Tata Consultancy Services Limited – Technology Lead

Overview: Working as a Technical Lead for Global Pharmaceutical Company

Title: Brand Platform

Client: A Global Pharma Company, US

Duration: April ’09 – Dec’11

Environment: SharePoint 2007, SharePoint Designer, ASP.Net, SQL Server, Windows, Plone CMS, Linux

Role & Responsibilities:

Led project activities for SharePoint implementation for Teamsite to SharePoint migration and created project plans and technical roadmap

Responsible for requirement-management, estimations, project planning, tracking and execution; creation & maintenance of project artifacts.

Involved with determining business objectives, gathering requirements, studying system capabilities, writing specifications, solution design & architecture, design modifications, preparing project milestones and phases etc.

Automated Content Approval process by workflows and document retention of changes compliant as per CFR Part 11

Pre Migration Analysis and Assessment of 20+ websites and determining migration option for each website

Provide consultation and trainings to 3rd party vendors about the platform and its capabilities in website development

Leading the project team distributed across 3 locations, communicating with all stakeholders including client, development & environments teams, and senior management on technical and functional aspects of projects.

Responsible for effort estimation, work allocation to team members, tracking & co-ordination of deliverables by team and ensuring timely deliverables and reports to clients.

Title: Maintenance and Enhancement of Spending Account Administration

Client: Humana Inc., US

Duration: July’08 – Mar’09

Environment: ASP.net, C#, PL/SQL, SQL Server 2005, Window 2003, IBM Mainframes

Role & Responsibilities:

Involved in requirement gathering from client, analysis & creation of design documents.

Setting up the project & acting as a single POC between client, and offshore based development and testing teams.

Development of Proof of Concept for automated process tracking system

Preparing case diagrams, depicting high level business process flow, and interaction diagrams

Understanding business functionality and transitioning the acquired knowledge to offshore team member

Title: OnTrack Application

Client: Mercer Global Advisors, USA

Duration: Aug’07 – Jun’08

Environment: ASP.NET, VB.NET, SharePoint 2003, Adobe Form Server, Adobe Workflows, SQL Server

Role & Responsibilities:

Involved in application roll-out and implementation to end users.

Prepared system analysis & high-level design for the project, unit and regression testing of the code and different modules

Led the build and testing phases of application during UAT and roll-out

Involved in coding, reviews, assigning work to other team members and tracking deliverables till completion.

Communicating project requirements to offshore teams, assignment of work, and collecting status of project deliverables

Apr’04 – Jul’07: Tata Consultancy Services Limited – Software Engineer

Overview: Worked as Software Engineer, with multiple employers

Title: OnTrack Application

Client: Mercer Global Advisors, USA

Organization: Tata Consultancy Services

Duration: Apr’04 – Jul’07

Environment: ASP.NET, VB.NET, SharePoint 2003, Adobe Form Server, Adobe Workflows, SQL Server

Role & Responsibilities:

Requirement analysis based on inputs provided by customer

Development of multiple modules in the application

Attending and facilitating regular meeting with customer and TCS offshore team for requirements gathering, project status reporting, knowledge sharing sessions and implementation walkthroughs

Communicating project requirements to offshore teams

Preparing project estimates for modules assigned

Nov’03 – Mar’04: Apogeesoft Private Limited – Software Engineer

Title: Pilot Project for Online Insurance

Organization: Apogeesoft Pvt. Ltd.

Duration: Nov’03 – Mar’04

Environment: ASP.NET, VB.NET, Windows 2003, SQL Server, PHP 4.3, MySQL, Linux

Role & Responsibilities:

Requirement analysis based on inputs provided by customer

Development of pilot project based on initial inputs

Presentation of proof of concept to customer

Preparing system analysis & high-level design for the project

Maintenance and support of existing websites

Mar’03 – Oct’03: ETN Solutions Limited – Software Engineer

Title: Website Development

Organization: ETN Solutions Ltd.

Duration: Mar’03 – Oct’04

Environment: ASP.NET, VB.NET, Windows 2003, SQL Server, PHP 4.3, MySQL, Linux

Role & Responsibilities:

As a software engineer, I was involved in development of multiple website applications

Requirement analysis based on inputs provided by customer

Involved in client interaction, creation of test plans & project documents.

EDUCATION

Bachelor in Engineering in Computer Science Engineering, Punjab Technical University, India 1998-2002

ACHIEVEMENTS

Awards: Best Project Manager 2014 (Life Sciences ISU), Pragati Graduate (TCS Leadership Program), Beyond Excellence Award, Star Team Award

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