Manager Insurance
Resume:
Jihadi Hj. Alias
No *, Jalan Adenium, *G/*, BB*
Bandar Bukit Beruntung
Malaysia
Date of Birth : 10th September, 1967
Status : Married with 2 kids.
Mobile : +601*-****-***
Email : ******.*****@*****.***
Career Objective : To secure a position, develop and maintain with a dynamic organization that provide challenges and opportunities for growth enhancement and satisfaction. Ambitious to apply my skills and abilities in related fields, willing to learn new things and constantly to improve myself for the benefit of the organization; to make me valuable to myself,
family, organization and my nation
Education /
Training :
1. Asia e University
a. Master of Business Administration (Specialization in Islamic Insurance)
2. Universiti Teknologi Malaysia
a. Executive Diploma in Risk Management and Insurance with First Class
(CGPA 3.882)
3. Binary Business School
a. Diploma Komputer, Perakaunan dan Pengurusan
4. The Malaysian Insurance Institute (MII)
a. Certificate in Insurance Broking (Basic and Intermediate)
b. Technical Course in Miscellaneous Accident Underwriting.
Skills / Knowledge :
Project / Research :
1. Insurance Management, Customer Relationship Management, Marketing, SOP, Project Management, Document Management.
2. Microsoft Office / Lotus Smart Suite / Visio / Adobe Photoshop
3. Advanced in MS Excel
1. A Study on Non-Executive Employee Satisfaction
2. Brand Management – A case study of Syarikat Takaful Malaysia Berhad
Jihadi Hj. Alias
No 9, Jalan Adenium, 2G/2, BB5
Bandar Bukit Beruntung
48300 Rawang, Selangor
Malaysia
Mobile : +601*-****-***
Email : ******.*****@*****.***
Interest : Internet / Web / New Technology / Training / CRM / DMS
Seminar / Workshop:
1. Train the Trainer
2. Training Module Development Programme
3. Introductory to Total Quality Management
4. Leadership Development Programme
5. Writing Minutes of Meetings in English
6. People Turn Around
7. Business Writing Skills
8. Effective Telephone Techniques
9. Increasing Job Performance and Productivity
10. Insurance Statistics for General Insurance
Experience : Rinani Advisory Sdn Bhd
Head of Operation (01.05.2014 - 31.01.2015)
1. Improve the operational systems, process and policies for better management reporting, information flow and management, business process and
organizational planning.
2. Manage and increase the effectiveness and efficiency of Sup port Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
3. Maintain the administration, budgeting, monitoring, reporting and communication.
4. Ensure that operating objectives, standards of performance, standard of conduct are established and complied with.
5. Attend regular meeting with CEO
MAA Takaful Berhad
Manager – Central Processing Unit
(01.03.2011 - 30.04.2014)
1. Report to Unit Manager, CPU & Document System Management
2. Develop and setup Central Processing Unit
3. Preparing Standard Operation Procedures for the department
4. Ensure that the Certificate of Insurance processed within the benchmark
5. Managing the Certificate of Insurance printed by the Vendor
6. Monthly report
a. Prepare and present benchmark report
b. Provide production report of the Data Entry Operator c. Other adhoc report
Jihadi Hj. Alias update on 24th July, 2015 Page 2
Jihadi Hj. Alias
No 9, Jalan Adenium, 2G/2, BB5
Bandar Bukit Beruntung
48300 Rawang, Selangor
Malaysia
Mobile : +601*-****-***
Email : ******.*****@*****.***
SYARIKAT TAKAFUL MALAYSIA BERHAD
Deputy Manager, Head of Marketing Support, Marketing Division
(01.07.2010 – 28.02.2011)
1. Report to AGM, Marketing Division
2. Ensure timely submission of competitive terms to participant via marketing personnel.
3. Work closely with underwriters (General/Family) to achieve competitive pricing.
4. Provide renewal listing to all marketing personnel to ensure all renewals are maintained.
5. Discuss / negotiate terms with underwriters prior to renewals.
6. Assist marketing personnel in ensuring both certificates and endorsements are issued on time and is accurate.
7. Prepare monthly statement of Accounts for distribution of all participants via each marketing personnel.
8. Monitor aging reports to ensure all outstanding contributions are paid on time
and minimise ‘bad debts’.
9. Ensure contributions collected are properly matched to minimise/mitigate future reconciliation issues.
10. Prepare SOP for Marketing Division.
11. Claim Servicing
a. Send reminders to participant of outstanding claims documents. b. Send to participant any correspondences relating to claims.
c. Discuss with claims department (if need be) to finalise the claims.
12. Mudharabah Payments
a. Monitor Mudharabah payments due to clients
b. Provide Mudharabah listing to all account handlers.
13. Monthly report
a. Prepare production report for Monthly Sales Meeting b. Other adhoc report
SYARIKAT TAKAFUL MALAYSIA BERHAD
Deputy Manager, Customer Services & Branch Operations
(16.03.2009 – 30.06.2010)
1. Reported to Manager, Branch Operations
2. Managed bulk printing process between STMB and vendors.
3. Prepared statistics reports on branch production and performance for Division meeting.
4. Supervised of credit control and collection for branches.
5. Designed, developed and maintained portal for Branch Operations
6. Involved in branch consolidation and set up of myCare Centre
7. Trained and guided for myCare Centre personnel on General classes
8. Maintained record management system for all documents from branches.
9. Prepared report to BNM on usage of Takaful/Insurance booklet.
Jihadi Hj. Alias update on 24th July, 2015 Page 3
Jihadi Hj. Alias
No 9, Jalan Adenium, 2G/2, BB5
Bandar Bukit Beruntung
48300 Rawang, Selangor
Malaysia
Mobile : +601*-****-***
Email : ******.*****@*****.***
SYARIKAT TAKAFUL MALAYSIA BERHAD
Head of General Takaful Operation, Operation Division
(01.02.2006 – 15.03.2009)
1. Reported to AGM, Operation Division
2. Develop and setup General Takaful Operation from beginning. Prepared SOP and
Process Flow for the department.
3. Managed business process related to quotation issuance, certificate issuance, endorsement issuance etc.
4. Prepared statistics reports on certificate process as well as General Takaful
Operation performance for Division meeting.
5. Representative for Operation Division in Project Office Management.
6. Members of Risk Management Programme for Syarikat Takaful Malaysia Berhad.
7. Involved in System requirements, UAT and training for Premia System.
SYARIKAT TAKAFUL MALAYSIA BERHAD Assistant Manager, Broking Department (01.11.2002 31.01.2006)
1. New business and servicing existing insurance brokers.
2. Collecting/updating insurance premiums
3. Marketing Division Representative for Takaful Integrated System.
4. Involved in System requirements, UAT and training for TIS.
AMANAH GENERAL INSURANCE BERHAD
Broking Executive, Broking Department (01.02.2001 31.10.2002)
1. New business and servicing existing insurance brokers.
2. Collecting/updating insurance premiums
3. RI placement.
KURNIA INSURANS (M) BHD
Marketing Executive, Terengganu Branch (01.09.2000 to 31.01.2001)
1. To recruit new agents and servicing current agents.
2. Production report for monthly meeting
PERNAS INTERNATIONAL INSURANCE BROKERS SDN BHD Accounts Executive (30.12.1997 to 31.08.2000)
1. Marketing & Servicing Corporate & In house (PERNAS Group of companies) clients
2. Prepared monthly status (production) report for Management meeting.
3. Updated Register of Insurance
Jihadi Hj. Alias update on 24th July, 2015 Page 4
Jihadi Hj. Alias
No 9, Jalan Adenium, 2G/2, BB5
Bandar Bukit Beruntung
48300 Rawang, Selangor
Malaysia
Mobile : +601*-****-***
Email : ******.*****@*****.***
SIME INSURANCE BROKERS SDN BHD
Executive Assistant (01.11.1996 to 29.12.1997)
1. Marketing & Servicing Corporate clients
2. Prepared monthly status (production) report for Management meeting.
3. Updated Register of Insurance
ASLI JARDINE INSURANCE BROKERS SDN BHD
Assistant Accounts Executive (02.05.1995 to 31.10.1996)
1. Handling Travel Agents Accounts
2. Reconciliation, debit & credit notes
3. Travel Insurance (Extra Sure) and Personal Accident Insurance
PROGRESSIVE INSURANCE SDN BHD Clerk (07.07.1992 to 30.04.1995)
1. Reconciliation between claims payment and accounts
2. Monthly reports on claims statistics
3. Prepared quarterly and monthly report to MNRB on claims voluntary session.
4. Prepared quarterly and yearly report and send to BNM
PERSATUAN PEMBORONG DAN PENGUSAHA IKAN MELAYU WILAYAH PERSEKUTUAN DAN SELANGOR
Clerk (02.01.1989 to 30.06.1990)
1. Handling the companys accounts together with banking transaction
2. Dealing with Dewan Bandaraya Kuala Lumpur and Lembaga Kemajuan Ikan
Malaysia.
Expected Salary : Negotiable
Jihadi Hj. Alias update on 24th July, 2015 Page 5
Jihadi Hj. Alias
No 9, Jalan Adenium, 2G/2, BB5
Bandar Bukit Beruntung
48300 Rawang, Selangor
Malaysia
Mobile : +601*-****-***
Email : ******.*****@*****.***
Referee : Azlan Zakaria
Reinsurer (019******* / ******@*****.***)
Norsiah Abu Kassim
Ng Teck Fay
MII (012*******)
Jihadi Hj. Alias update on 24th July, 2015 Page 6
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