Customer Service Management
Resume:
Ephraim Teweldeberhan
Bloomington, MN 55420
********@*****.***
EDUCATION:
Augsburg College, Minneapolis, MN, 2014
Bachelor of Arts in Business Management
Minor: Management Information System (MIS)
WORK EXPERIENCE:
IST Management Services, Bloomington, MN, October 2014- present
Service Specialist
•Stocked, monitored, and ordered Aramark food items and office supplies
•Sorted and delivered mails and packages.
•Organized catering for both large and Small office events
•Accommodated daily requests for over 200 employees of Weber Shandwick
•Displayed excellent customer service to all clients and guests
Project Footsteps, Minneapolis, MN, January 2014- May-2014
Intern
•Coordinated payments and reimbursement submissions for program staff and volunteers
•Maintained calendar and schedule for office events, program events and interview candidates
•Completed administrative tasks as assigned
ABM Parking Services, Minneapolis, MN, June 2013- September 2013
Cashier
•Collected fees when the customers entered the parking garage or lot
•Assisted customers with any problems or questions they had
TOOLS:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, Google Drive
VOLUNTEER EXPERIENCE:
Augsburg College Food Shelf, February 2013 – May-2013
•Supplied goods, services and information to customers
•Calculated inventory by weighing and recording the amount of goods we received
Brian Coyle Community Center, June 2005
•Collaborated with others to clean the Mississippi River
ACTIVITIES:
Augsburg Business Organization, member, 2012- 2014
Brotherhood of Successful Scholars, member, 2012- 2014
Pan African Student Union, member, 2011 - 2014
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