Case Manager Management

Toinette Lesane

347-***-****

***********@*****.***

Objective

To obtain a gratifying and challenging Managerial position with a successful organization where I can utilize my established people-oriented skills to develop and promote a positive work environment. While also delivering a strong and effective contribution to your organizations goals and mission, as well as the opportunity for growth and advancement.

Education

Metropolitan College of NY, MPA

Audrey Cohen College BHS

CASAC-T

CPR-Certified

Professional Experience

2013 - Present

Program Supervisor (Promoted)

Case Manager

Institute for Community Living

Long Island City/Queens, New York

Program Supervisor:

•Assign caseloads and related duties; coordinate the activities of the staff in providing treatment services to clients/residents 80-persons program.

•Oversee intake and screening activities of case managers to ensure that clients are appropriate for enrollment in the program and that potential payers for services are identified;

•Supervise, develop and implement comprehensive case management and service coordination plans and ensure they are maintained in a timely, accurate and complete manner and consider the client’s cultural and ethnic background, customs, needs, beliefs and primary language;

•Under Director’s authority, establish and maintain work schedules in accordance with agency policy;

•In the Director’s absence and with authority, direct meetings concerning clinical issues;

•Supervise case management staff in the provision of crisis intervention services;

•Review crisis management plan and revisions of case management plan as appropriate;

•Regularly provide individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities and

•Ensure that all positions are filled as expeditiously as possible and participate in the recruitment, selection, orientation and on-going training of staff.

Case Manager:

•Manage Case load of 25-30 Homeless, MICA and drug and alcohol addicted Veterans;

•Meet with clients on a bi-weekly basis to conduct Independent Living Plans (Treatment Plan);

•Assist clients with finding permanent housing;

•Process 2010E, GP, and HPD Applications and

•Work with DHS, ANASAZI and CARES System.

• Advocate for clients rights in Family Court, Housing Court etc.

2011-2013

Sales Associate

Macy’s Department Store

Queens, NY

•Assist customers with purchases;

•Work cash register and

•Created floor displays

2004-2011

Child Care Provider Supervisor

Nila’s Nurturing Center Inc.

Brooklyn, NY

•Supervised a Team of 4-6 Staff members and monitored between 15-25 children;

•Organized and participated in teaching and recreational activities;

•Discipline children and recommend or initiate other measures to control behavior or challenges;

•Instructed children in health and personal development of skills socializing, learning, eating habits;

•Assist in preparing food for children and serve meals and refreshments to children and

•Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

1999-2003

Case Manager and Substance Abuse Counselor

Concourse Medical P.C.

Bronx, NY

•Enabled clients to take responsibility for their recovery and establish a Treatment Plan;

•Helped clients work through urgent needs (i.e. legal, housing, Family court;

•Kept detailed records of every case, every home visit, every referral, on the client’s behalf;

•Helped clients develop a recovery plan by jointly reviewing the assistant they received and needed;

•Provided individual recovery planning and counseling;

•Maintained a high level of knowledge regarding drug and alcohol issues;

•Managed a caseload of 40-50 clients on Methadone and

•Facilitated substance abuse groups for active and non-active clients.

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