Highly proficient in direct care staff. Excellent people, verbal and w
Resume:
Wendy Kay Dowell
Evansville, IN 47714
*************.**@*****.***
Summary
Direct Service Professional with a sincere desire to provide quality assistance to individuals who are cognitively and developmentally disabled. Proven ability to work in a team environment to maintain consistent and quality programming for the benefit of the client, and the capability to make sound judgments when given guidance and authority. Willing to exchange supportive actions, constructive criticism, and positive ideas with co-workers and management.
Professional Experience
Community Support Program Counselor (CSPC) Evansville, IN April 2011 - Present
Dungarvin, Inc.
Performed at a consistent level of excellence the duties of CSPC including, but not limited to providing assistance to clients with developmental disabilities by teaching independent living skills to maintain a clean and safe living environment, meal preparation and self-administration of medication. Transport clients to activities and/or appointments as specific to the individual’s needs. Additional responsibilities include:
Maintaining client personal finance records and bank accounts
Maintain ID notes and Data sheets
Proper completion of Quality Assurance Forms
Managing of and transportation to and from medical appointments
Provide each client with developmental programs tailored to each individual’s growth needs
Supervised and monitored the progress, or lack thereof, according to the data retrieved from daily documentation recorded by the staff during implementation of developmental programs
Secured employment opportunities for higher functioning clients
Assist in Staff scheduling
Direct Staff Atlanta, GA 2008 – 2009
OCD Cleaning Services
Performed sanitization, window cleaning, carpet restoration, floor care, and small janitorial services. Teamwork essential to acquire desired result to client’s expectation. Attention to detail and ability to follow explicit instructions required. Specific duties included:
Team lead of five employees
Consistency met and exceeded performance goals set by management
Trained incoming employees
Managed inventory of team products and supplies
Met goals for time management and reporting accuracy
Wendy Kay Dowell
1501 E Riverside Dr
Evansville, IN 47714
*******@*****.***
Corrections Officer Evansville, IN 2007- 2008
Volunteers of America
Observes conduct and behavior of inmates of the Federal Bureau of Prisons and Department of Corrections
Inspect windows and doors for tampering
Direct inmates during work assignments
Prepare written reports of disturbances or injuries
Reports Observations to superiors
Fine Dining Server Evansville, IN 2000 – 2007
Rolling Hils Country Club/ Cavanaughs / Riverbank / Tin Fish
Worked for all companies in same capacity
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Adhere to all company safety policies and procedures
Ensure personal appearance is clean and professional
Maintain propriety and confidentiality at all times
Maintain positive working relationships to reach common goals in team environment
Consistently achieve expectations of management and image of establishment
Table Games Supervisor Evansville, IN 1993 – 2000
Casino Aztar
Supervise gaming operations and personnel in an assigned area
Circulate among tables and observe operations
Ensure that stations and games are covered for each shift
May explain and interpret operating rules of house to patrons
May plan and organize activities and create friendly atmosphere for guests
May adjust service complaints
Education
Benjamin Bosse High School 1982
1300 South Washington Ave
Evansville, IN 47714
College Preparatory Graduate
Diploma, General Education
CareerCom Junior College of Business
1314 Burch Dr
Evansville, IN 47711
Associate Degree
Paralegal Studies
Magna Cum Laude
Certifications
CPR and First Aid Certified
Honors
Top 5 of African American High School Graduates of Class of 1982
French Club
Dance choreographer
Cheerleading Co-Captain
Hoosier Girl State, Terre Haute, IN
Vice President of Student Council,CareerCom Junior College of Business
Magna Cum Laude Graduate, CareerCom Junior College of Business
* References Available upon request
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